Jobs at Woolworths

Introduction

• Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

Job description

• Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.
• Monitor, moderate, and engage with customer conversations daily across social platforms.
• Escalate community issues to the Community Lead promptly and support crisis communication when required.
• Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.
• Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.
• Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.
• Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.
• Drive creativity and thought leadership within the social media and marketing teams.
• Support the implementation of tactical community content action plans.
• Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.
• Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.
• Logging and escalating of all customer communication to the relevant departments as per the requirements.
• Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

Minimum requirements

• Exceptional command of English with strong written and verbal communication skills.
• Degree or Diploma in Journalism, Communications, Marketing, or Advertising.
• 3–5 years’ experience in a Community Management or related role.
• Proven experience handling customer queries and feedback in a customer service environment.
• High attention to detail and strong editorial standards.
• Ability to perform under pressure and manage multiple priorities.
• Collaborative team player, able to work effectively with stakeholders at all levels.
• Excellent problem-solving skills and sound judgment.
• Flexible with working hours, including weekends and after-hours when required.
• Call centre experience is an advantage.

Knowledge of:

• Content and community strategy
• Online social and content industry and market trends
• Social platforms and tools
• Knowledge of industry technology and tools
• Attention to detail
• Business writing skills
• Strong administration and interpersonal skills
• Ability to work independently and as part of a team
• Business acumen
• PC Literacy: MS Office suite
• Experience in crisis management
• Ability to work flexible hours
• Ability to work on multiple projects
• Project management experience

Deadline:24th July,2025

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Introduction

• A Creative with high standards of quality, and high attention to detail… does this describe you? This great opportunity could be your next… As a Product Developer in a world-class food retailer, you will execute our customer-centric product strategy. Your key focus will be to develop and deliver innovative commercially viable product solutions that are anchored in quality and sustainability that will influence the way our nation eats. You will guide and motivate teams and key stakeholders, to collaboratively deliver a customer-centric product strategy.

Job description

• Integrate and implement product strategy into development plans for the relevant department(s):
• Understand the retail competitor market & customer need states to meet and exceed expectations.
• Apply customer & trends insights into product development briefs for suppliers.
• Drive and maintain a world-class sustainable product and packaging standard and framework:
• Integrate with Central Quality & Suppliers to conduct and analyse comparative and directional benchmarking and translate outcomes into product plans where applicable.
• Display a clear understanding of the science (cooking, cooking processes, growing programs, aesthetics, sensorial elements, safety aspects) of the relevant category, while keeping abreast and implementing new advancements where relevant.
• Inspire and influence the product teams and key stakeholders to deliver industry leadership positions:
• Collaboratively and inclusively integrate with key stakeholders in achieving key product development milestones, ensuring a commercial and sustainability lens is considered at all times.
• Timeously achieve milestones by consistently encouraging and aligning quality outputs
• Amplify and embody an environment of creativity, growth, knowledge and empowerment:
• Demonstrate a strong work ethic and commitment to quality, setting a high standard for the team to follow.
• Understand and actively share culinary and technical product knowledge with suppliers, matrix, and PD teams.
• Drive, integrate, and own product development processes and supporting systems:
• Ensure alignment and integration with the Packaging Support Specialist to ensure packaging is considered throughout the development process.
• Demonstrate a clear understanding of how delicious products are developed from conceptualisation to post-launch on shelf, including production processes within our supplier base.

Minimum requirements

• Relevant Degree/ Diploma/ Qualification in Food and Consumer Science, Chef, or Food Technology/ Science.
• 5 years' experience in the food industry or relevant industry experience.
• Minimum 3-years' experience in Food product development, Retail, FMCG brand management or hospitality essential.
• Experience of working cross functionally or within a matrix organization.
• Courses & experience within the field of brand management, product ranging, and development.
• Demonstrate strategic intent and holistic approach.
• Commercial Acumen.
• Strong collaboration and communication skills
• Customer Centric
• Project Management skills
• Confident and Passionate Ambassador
• Product Expertise in Chilled & Ambient Cakes & Desserts
• Innovation Focused approach and keen awareness of evolving Market Trends
• Retail & Related Industry Knowledge
• Data Intelligence skills
• Willingness to travel locally ​

Deadline:18th July,2025