Jobs Available at Badger Holdings (Pty) Ltd

Position Responsibilities and Accountabilities:

• As part of the Line 2 function you will lead continuous quantitative monitoring, measuring and analysis of the organisation’s prudency.
• You will lead the provision of technical reviews to enable the Chief Risk Officer to provide adequate Line 2 oversight and assurance of financial risks on BAU and projects across the organisation.
• You will provide relevant, insightful and timely briefings to the Chief Risk Officer on emerging and key risks to enable the provision of effective testing, challenging and discourse with Line 1 and our Board.
• You will lead the provision of ongoing subject matter expertise to the qualitative arms of the risk function to ensure that all elements of risk are considered.
• You will support the wider risk function via training, guidance and mentorship.

Requirements

What you will bring:

• You will have at least 3 years of demonstrated financial risk management experience.
• Experience within financial services / general insurance industry would be highly regarded. 
• You will have tertiary qualifications/professional certifications in actuarial studies, finance, economics, accounting, business analytics, data science, statistics or related discipline.
• You will have excellent written and verbal communication skills, with the ability to present complex risk information to both technical and non-technical audiences.
• You will have competence to analyse complex financial data, develop risk models, and derive actionable insights from quantitative and qualitative assessments.
• You will have a high level of personal integrity as well as the ability to professionally handle confidential matters.
• You will be flexible to work across the New Zealand, Australian and South African time zones.
• You will have a genuine interest on how data analysis supports the identification of financial and regulatory risks and a pragmatic mindset with the ability to apply theoretical knowledge to practical situations

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The role:

• The purpose of this critical insurance sales role is key to securing new business and servicing existing customers through creating a great first impression and positive engagement. This is through inbound and outbound calls and offering extensions to existing policies.
• The Sales Consultant is required to provide amazing service and support by understanding customer needs and providing important information on products and the organisation.

Requirements

• Completed Grade 12 / National Senior Certificate.
• Proficient / advanced English written and verbal communication skills.
• Prior experience in a customer service or sales driven position.
• A true vocation for sales and a passion for achieving targets.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-oriented with a focus on building strong client relationships.
• Willing to work the hours as listed in this advert.

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The role:

• The Sales and Service Consultant is responsible for advising customers on insurance products, facilitating sales, and providing after-sales service support. This role focuses on building strong customer relationships, guiding clients through policy options, and ensuring their claims and service needs are met efficiently.
• In exchange, we will provide you with a fun and collaborative team environment, a supportive management system and the motivation to reach your full potential!

Requirements:

• Completed Grade 12 / National Senior Certificate.
• Proficient / advanced written and verbal communication skills in English.
• Prior experience in a customer service or sales driven position.
• Strong attention to detail, organisational and administration skills.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-oriented with a focus on building strong client relationships.
• Willing to work the hours as listed in this advert.

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What’s the overall purpose of this position?

• Ensuring that claims are processed in an accurate and timely manner, mitigating claims costs in accordance with policy guidelines, delegated authorities’ industry laws and regulations.
• As a customer facing role, this position embraces our Soft Landings philosophy in ensuring a high level of customer service from lodgment to claim closure.
• In exchange, we will provide you with a fun and collaborative team environment, a supportive management system and the motivation to reach your full potential!

We would love to receive your application if you meet the following requirements:

• Completed Grade 12 / National Senior Certificate.
• Excellent written and verbal communication skills in English. You will need a clear English accent and be able to understand the whacky Aussie and New Zealand accents!
• Intermediate level computer skills.
• Prior experience in a customer service orientated position.
• Strong attention to detail, organisational and administration skills.
• Willing to work “night-shift” hours (to accommodate the Australian and New Zealand operating hours of clients and colleagues).

Other skills that would be advantageous:

• Previous experience handling insurance claims or working in a financial services institution.
• Skills in negotiation, persuasion and investigation with customers and service providers.
• Sound interpersonal skills, building rapport with customers and service providers.
• Skilled in asking probing questions and gaining detailed information to support claims handling.