Jobs Available at CFAO

Key Performance Areas:

Skills Development Data Management:

• Support the Skills Development Facilitator (SDF) with Learning & Development (L&D) reports and timeous submission of Workplace Skills Plan (WSP) and Annual Training Report (ATR).
• Assist SDF with extracting data from the Annual Training Reports and capturing data into relevant Sector for Education and Training Authority (SETA) data files.
• Assist SDF with collecting learner documents for timeous registration on SETA system.
• Support SDF with collation of evidence in preparation for the Broad Based Black Economic Empowerment (BBBEE) audit collaborating with the HR.
• Ensure accurate recording of information, frequently maintain the records and accessibility.
• Data management and accuracy involves compiling new information, verifying existing data, and generating reports.
• Gather data and prepare information required for internal and external audits.
• Facilitate Induction programme for new Apprentice intake.
• Keep up to date with industry changes BBBEE, Skills Development and Skills Development Levies legislation and regulations.

 Record Keeping:

• Ensure all learner agreements, bursary agreements, etc. are completed and signed in accordance with the standards set for BBBEE audit and the SETA’s.
• Support SDF with tax rebates claims and follow up with training providers on proof completion, accreditation status and certification.
• Monitor if all information such as contracts, invoices, and correspondence are saved accordingly and available for audits.

Administration:

• Take minutes during Skills Development forum (Training Committee) meetings and submit for review and sign off.
• Assist the SDF with Learnership/Apprenticeship recruitment process driving the internal administration, and SETA administration processes.
• Coordinate all training intervention
• Collaborate with L&D team members and ensure that all invoices and attendance registers are available for reporting purposes and are saved on accordingly.
• Provide administrative support to the SDF with the roll-out process of business compliance monitoring and statutory training.
• Assist with ad hoc administrative support required by the SDF.

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Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:
• Overall responsibility to quote customers on behalf of the maintenance and service dept, this will include after service defects, breakdowns, repairs, after sales defects, chargeable maintenance, Battery bay offsite invoicing, end of term checks, batteries and chargers in the workshop.
• Scheduling Technicians for daily services and breakdowns
• Finalizing quotes register for the month.
• Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers.
• Ensuring that team achieves predetermined targets.
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
• Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician’s / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting the team Leader to chase up on order numbers & following through with order number to proceed with job.
• Providing scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.
• General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.)

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Job description:

• Responsible to manage and control claims, damages and repairs for Hertz, Port Elizabeth.

Requirements:

• Grade 12 / equivalent thereof.
• Has a good command of the English language, both verbal and written. 
• Computer literate.
• Must possess a valid driver’s license as a condition of initial and continued employment.
• Basic knowledge of different vehicles
• Basic knowledge of vehicle damage and repair processes 
• Must be a team player, ready to work under pressure and achieve targets.
• Ability to work under pressure 
• Creative problem-solving skills 
• Excellent communication (Both written and verbal)

Duties:                                                      

• Liaising with panel shops on a daily basis to ensure that damaged vehicles are quoted, collected, repaired and returned in the shortest possible time. 
• Reporting of any reoccurring problem/fault with any make or model of vehicle to the Depot Fleet Manager.
• Ordering of any damaged parts that can be fitted in house.
• Loading of fleet daily and responsible to assist with Servicing of vehicles

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Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:
• Overall responsibility to quote customers on behalf of the maintenance and service dept, this will include after service defects, breakdowns, repairs, after sales defects, chargeable maintenance, Battery bay offsite invoicing, end of term checks, batteries and chargers in the workshop.
• Scheduling Technicians for daily services and breakdowns
• Finalizing quotes register for the month.
• Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers.
• Ensuring that team achieves predetermined targets.
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
• Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician’s / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting the team Leader to chase up on order numbers & following through with order number to proceed with job.
• Providing scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.
• General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.)
• Assist with Monthly stock take for New and Used equipment.
• Complete and submit GRV’s to VSB and assisting with Proof of delivery of equipment movement.

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EXPERIENTIAL AND EDUCATIONAL REQUIREMENTS

• HR or Related Graduate Qualification
• Up to 10 years HR Generalist experience
• Intermediate Computer Literacy in MS Office
• HRIS knowledge is advantageous
• In-depth knowledge of South African labour laws, regulations, and HR best practices.

KEY RESPONSIBILITIES:

• Develop organization strategies by identifying and researching human resource issues; contributing information, analysis and recommendations to organization strategic thinking and direction; establishing human resource objectives in line with CFAO Mobility objectives.
• Lead and support the development and implementation of HR- Policy across all the Relevant Business Units, including improving performance, maximizing attendance and providing effective change leadership and management. Work with the HR team to develop, co-ordinate, implement and audit all HR activity within the department and across the relevant BUs’.
• Manage BU human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising and reviewing staff job contributions; resolving problems; implementing change, in liaison with HR Shared Service areas.
• Support management by providing human resources advice, counsel and decisions; analyzing information and applications policies taking into account current employment regulation in South Africa and Automotive requirements to influence best practice and operational activity.
• Guide management and employee actions by researching, developing, writing and updating policies, procedures, methods, and guidelines; communicating and enforcing organizational values in liaison with Head of HR and other HRMs’.
• Facilitate effective Resource Planning & allocation through conducting headcount analysis exercises and effective recruitment of personnel to maintain capacity and capability of relevant BU.
• Facilitate organisational capacity building through guiding and monitoring staff training and development, skills assessment, competency development plans    and career plans in liaison with the Training and Development Manager.
• Ensures improved business performance through guiding management and
   staff on the effective use of the Performance Management System as a business tool for promoting a performance based culture across the BU.
• Develop human resources BU operations and financial strategies by estimating, forecasting and anticipating requirements, trends and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Promotes employee wellness by supporting wellness activities and ensuring adherence to Environment Health and safety measures at the work place.
• Networking with internal and external stakeholders, service provider, internal customers, and other BU HR managers.
  Ensures good union relationships as well as a good industrial relations environment.

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Key Performance Areas

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Promote service / maintenance programs.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities.

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

• The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:
• Matric, Grade 12 or equivalent qualification.
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic.
• Minimum of 3 years’ mechanical, hydraulic and electrical experience pertaining to forklifts.
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination).
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out.
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
• Excellent communication skills with people at all levels in an organisation.
• Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
• Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English.
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
• Ability to work under pressure.
• Ability to understand and follow safety measures and precautions.
• Ability to interpret and apply technical information.
• Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer’s specifications.