Jobs Available at CMA CGM

Main responsibilities:

• Managing and centralizing the customer relationship as key point of contact for Sub-Saharan Africa, promoting and coordinating all additional product for the mineral industry.
• Develop and extend our customer portfolio.
• Align a common strategy for Mineral vertical in line with our HO Vertical division
• Detect new opportunities on sea and land service developments.
• Become an expert on the Mineral and mining industry with the complete understanding of this commodity to master the logistic chain of transportation within a growing economy.

Main tasks of the KAM :

• Customer relationship management
• Recording of customer requirements regarding the modification of products and services
• Responsibility for key account-related turnover/performances.
• Cooperation with the product development area
• Presentation of new products and services
• Complaint management
• Be aware of customer goals
• Be well informed about markets, products, industries and technical developments
• Provide information about the quality of products and processes.
• Work out new market strategies.
• Analyse and show sales potential.
• Optimize the price-performance ratio.

Skills & Competencies

• Degree in a related field
• +3 years in a commercial environment
• Commercial - Drive for results
• Commercial - Building relationships
• Commercial - Global view
• Commercial - Execution Excellent
• Commercial - Customer Focus
• Commercial - Knowledge of commercial policy and offers

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Responsibilities

• Analyse market identification at country level from the implemented system
• Perform & maintain agency sales’ segmentation
• Assign and update the customers to territory and sales representatives in the system
• Perform quality checks in the system (visits, calls, MID, leads, specific opportunities)
• Follow up of sales’ performance & ensures accuracy of compensation
• Identify market size and conduct market analysis
• Comment and conduct special studies and reports on sales performance / new business opportunities to CAN, HO and RO
• Maintain local office news on corporate website.
• Support and monitor target setting from HO to agencies and sales representatives
• Train sales teams on the sales tools and processes and carry out their implementation.
• Oversee & manage the sales support desk, team & related functions.
• Any other reasonably required request in line with the operational requirements of the business.

Requirements and specific skills

• +3 years’ experience in a commercial orientated position
• +3 years in a management position
• A degree in a related field
• Commercial experience in a maritime environment will be an added advantage