Jobs Available at Dark Fibre Africa

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Accurate, completion and timeous billing

• Verify and Batch billing tasks from source systems to Billing system.
• Completeness and Accuarcy from billing tasks within timelines
• Reporting requirements related to billing tasks
• Obtain a bill run to create invoices
• Ensure that all customers do receive their invoices

Resolving queries

• Communicate with colleagues, management, customers, and others in line with DFA Values and Customer Experience as key focus areas
• Ensure all billing queries / credit requests is actioned within the allocated KPI and that minimum credit notes originate due to billing error
• Meet with internal and external customers on a regular basis to resolve any queries on the accounts to avoid non payment and possible credit notes to be issued

Cashflow forecasting and Cash collections

• Follow up and ensure all customers pay within the DFA payment terms
• Confirmations on payment timeously and within timelines for accurate forecasting
• Ensure all customers stay within Current Ageing bucket
• Escalate non-paying customers and follow necessary processes and policies for non-paying customers

Reporting

• Age analysis reporting and management of customer accounts
• Specific internal or external customer reporting requirements
• Reconciling customer account
• Daily management of customer account (invoicing, collections, queries)

Miscellaneous and General

• May perform other duties as assigned
• Internal and External audit requirements 

 Knowledge, qualifications and experience

• Matric / Grade 12 or NQF 4 equivalent
• Relevant Finance qualifications
• At least 2-3 years’ experience in a finance environment
• Previous experience as an Accounts Receivable Controller will be advantageous
• Proficiency in MS Office (Word, Excel, Outlook etc.)

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ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Financial Management

• Prepare monthly, quarterly and annual financial Fixed Asset Register and WIP reports and supporting working papers
• Review and analyse monthly capital expenditure results to ensure accuracy of financial statements, making accruals and adjustments as needed
• Prepare actuals vs budgets and check budgets overs and unders, funds availability, remaining amounts etc.
• Process and reconcile balance sheet items – Cash and cash equivalents and asset classes

 Approvals

•  Approve Purchase Orders based on set criteria and measurables on Oracle
• Approve cash transactions
• Approve financial agreements for lease agreements
• Approve cash transactions
• Follow up on approvals e.g. approval by various managers (or reasons why approved by manager if budget exceeded)

 Fleet management

• Manage procurement of vehicles with reference to (amongst other things) – accounting and bookkeeping functions, inclusive of fuel cards

Asset and Risk Management

• Manage full bookkeeping and accounting function (journals, utilisation, deductions, etc.)
• ESS functions: Ensure all information on sub-systems integrate accurately and completely into the ERP system (financial management of assets)
• Cost effectively maintains risk management of office equipment, vehicles and other assets
• Manage the costs of maintenance and insurance to be acceptable within the defined strategy and budget
• Maintain Risk Register

Taxes

• Maintain wear and tear schedule and supporting working papers for income tax submission.

Miscellaneous & General

•  Perform any other work-related duties and responsibilities

Requirements

Competencies and Minimum Requirements:

 Knowledge, qualifications and experience

•  Bachelor of Commerce degree (Finance, Accounting or Business Management) or equivalent
• At least 2 years' work experience as an Asset Controller
• Minimum 2-experience in asset controlling and processing, cash management and reconciliations between sub-ledgers and trial balances
• Experience in General administrative processes and risk management practices
• Current tax legislation and regulations
• Proficient in MS Word, MS Excel, MS PowerPoint and MS Outlook
• Experience with Sage X3 and Quickbase beneficial
• Strong problem-solving skills

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ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Leadership & Team Support

• Guide and support the Sales Operations team to ensure smooth execution of sales processes.
• Promote employee engagement through regular check-ins, recognition, and development opportunities that align with career growth beyond operational roles.
• Identify training needs and support team members in building skills to enhance process efficiency.
• Monitor team workload and escalate resource or process challenges to the Sales Operations Manager.

Process Oversight & Improvement

• Monitor sales operations processes (e.g., Quoting, New Order Confirmation, Change Order Management, Case Management, CRM updates, Internal Case & Issue Management) to ensure they function effectively.
• Act as the first point of contact for escalations from the team’s processing work or customer inquiries, supporting prompt resolution.
• Escalate complex or unresolved issues to the Sales Operations Manager with clear context and recommendations.
• Support the Sales Operations Manager in driving digitalization and automation by identifying areas where technology can enhance efficiency.
• Provide feedback on process bottlenecks, recurring escalations, or inefficiencies, suggesting opportunities for optimization or prevention.
• Assist the team in adapting to new tools and systems introduced by management.

Cross-Functional Support

• Support healthy collaboration with other departments (e.g., Implementation, Finance, Service Management) to maintain effective sales processes.
• Participate in cross-functional meetings, highlighting process gaps or delays for resolution by the Sales Operations Manager.
• Assist in identifying root causes of internal issues raised by other teams, proposing preventive ideas for consideration.

Performance Monitoring, Forecasting, & Pipeline Support

• Track key sales operations metrics (e.g. order processing times, data accuracy) to ensure processes meet expectations.
• Support the Sales Operations Manager in maintaining CRM data quality and preparing reports for key accounts and Service Management.
• Collaborate with the sales team to enhance sales forecasting and pipeline management by ensuring accurate opportunity and order data in the CRM.
• Identify gaps in pipeline or forecasting data (e.g., missing opportunities, inconsistent updates), escalating insights to improve accuracy and alignment with order processing.
• Support the team, in capturing and updating opportunity details to strengthen forecasting reliability.

Strategic Support

• Provide input to the Sales Operations Manager on challenges within sales operations, highlighting opportunities to mitigate risks.
• Support the alignment of team efforts with company goals, fostering a culture of accountability.

Requirements

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

• Grade 12 (required).
• Business Management, Sales & Marketing diploma, or related tertiary qualification.
• 2-5 years of sales operations or team leadership experience.
• Familiarity with digital tools, process improvement, or sales forecasting initiatives is a plus
• Basic understanding of sales processes, and pipeline management is an advantage