Jobs Available at Huntswood

Job Responsibilities

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Ongoing sales coaching is provided to the team.
• Regular call listening to provide guidance and support.
• Team professional Development is considered and addressed with the advisor (CPD, succession, career pathing, ect)
• Quality Standards are monitored on an ongoing basis with particular focus on CSAT.
• Necessary actions are taken to address gaps (knowledge & skill).
• A continued focus on customer experience by re-integrating on an ongoing basis with the team the high standards expected. 
• Participate in department related projects and change activities.
• Execute actions arising from business related projects.
• Timeously responding to queries and communication from the client
• Prepare adequately for client visits
• In conjunction with your Ops Lead identify change initiatives which could benefit your team or wider department
• When invited partner with Business on wider organizational change initiatives.
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)

Job Requirements

• Matric / NQF Level 4
• 2 years experience as a Customer Service Leader in a Call Centre is imperative
• Must Have 2 years USA Healthcare Insurance/USA Financial Services experience
• Must be able to work USA shifts between 3pm and 3am

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Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service 
• USA experience advantageous

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Key accountabilities

Customer Service Excellence

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire
• journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.

Sales and Lead Generation

• Driving sales by managing inbound and outbound calls.
• Taking the lead on outbound calls and generating new sales opportunities.
• Building relationships with partners and suppliers to support sales efforts.

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment

Skills, know-how and experience:

• At least 6 months of experience in a travel sales role.
• Positive can-do attitude.
• Experience of working in a fast-paced target driven sales & service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise

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Job Responsibilities:

• Provide administrative support for the purchase order process.
• Expediting of orders
• To communicate daily with suppliers and end users in resolution of purchase orders queries.
• Prepare regular reports on purchasing activities, costs, and supplier performance.

Skills:

• Cost analysis.
• Expedition: seeing to fulfilment of the agreement.
• Ability to work towards achieving the purchasing goals and act as a trusted team member to internal stakeholders.
• Support Finance team with accounts payable tasks & administration.
• Provide administrative support for the purchase order process
• Assess and prepare purchase requests, obtaining relevant approvals from various departments
• Track budgets and review actual spend versus budgets
• Follow up with relevant departments as needed(e.g., approvals, PO variances vs. quotes)
• Support the Finance team with other ad-hoc finance tasks and administration

Job Requirements 

• Finance or Accounting Qualification (Degree or Diploma) or currently studying towards with 6 to 12
  months experience in Finance
• 1 years proven experience within a Finance/Purchasing team
• Familiar with purchase order processes and procedures

go to method of application »

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.