Jobs Available at MRI Software

• The Project Coordinator will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables with strong communication, planning, and problem-solving skills.  Candidates must have a ‘can do’ attitude and be comfortable working in a fast-paced environment where a winning team will be both local and in remote locations. 

RESPONSIBILITIES :

• Assists in planning and ensuring that a project tracks to resources, schedule, and budget constraints.
• Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution.  
• Holds team members accountable for their commitments, milestones, resources, and deliverables. 
• Anticipates, identifies, documents, and manages key project risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management.    
• Identifies project or product dependencies and tracks and reports on their progress if required for project completion.  
• Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives and uses objective judgment and influence to formulate and drive consensus on recommendations. 
• Frames communication and discussions for the intended audience, with appropriate context and line of sight 
• Conducts and effectively facilitates communication with the project team to update status, and identify and resolve issues.   
• Achieves quality results through strong team interaction, effective cross-team collaboration and taking ownership of the success of the project.   

REQUIREMENTS :

• Personal and business skills  
• Communication strengths to anticipate needs and ensure teams have the information they need to be effective.
• Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans.   
• Understanding of general business principles
• Microsoft Office, Excel, and PowerPoint experience required

EXPERIENCE:

• 1-3 years working knowledge of and experience with project coordination and management.
• Experience working with software implementation projects a plus 
• Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results
• Very strong communication skill

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Position Overview: 

• Are you ready to be a driving force in transforming UK Social (government) housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions. We're seeking a dynamic, enthusiastic, and proactive Application Consultant to join our ever-growing Professional Services team and help make a real difference.

Key responsibilities:

• Understand and document our clients’ business requirements.
• Setup and maintain software applications.
• Assist in the customisation and configuration of our software.
• Provide user management and tailored application support.
• Review cyclical processes and work with clients to optimise them and minimise issues.
• Monitor system and integration alerts:
• Assist in the setup of solution integration.
• Review system alerts and work to minimise integration issues.
• Provide advice and guidance to resolve integration issues.
• Create and maintain comprehensive, user-friendly documentation specific to UK Social housing, including guides and best practices.

Requirements:

• Basic understanding of and willingness to learn UK Social (government) housing principles and processes.
• Proven experience as an application support analyst or application managed services consultant.
• Ability to learn and digest new software quickly.
• Solid functional and technical acumen with the ability to communicate complex concepts in an accessible way.
• Organised, methodical, and with a sound commercial approach.
• Exceptional verbal and written communication, presentation, and interpersonal skills.
• Focused and detail orientated.
• Self-motivated and able to work independently.
• Good problem-solving skills.

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Position Overview: 

• MRI Software is seeking a Manager of Business Operations to join our team in Cape Town SA. This individual will be responsible for overseeing the daily functions of their SA region Operations team members in the Business Operations departments. This individual will also be responsible in an individual contributor capacity to assist in cross-functional program management activities. This role will report directly to the Director of Business Operations in South Africa, with dotted line reporting to Business global Operations leadership.

Responsibilities:

• Local Business Operations oversight, leadership, and people management of approximately 10 SA Business Operations employees part of the SA Delivery Operations, Business Intelligence Operations, Project Management Operations, and Revenue Applications teams
• Drive global integration and standardization in the SA region. Work with Business Operations Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
• Coordinating and leading project teams: responsible for coordinating and leading cross-functional project teams in alignment with project goals, priorities and objectives.
• Strategic Leadership and Collaboration
• Engage with local and global business leaders (NA, EMEA, and APAC) to enhance the operational impact, drive consistency, and scale for growth.
• Serve as a trusted partner to the Director of Business Operations, acting as a key liaison between SA operations and Global leadership.
• Be the key advocate for the unique needs of the SA region while contributing to the overall global strategy.
• Optimize solutions to enhance performance, productivity, and cost-effectiveness across Business Operations functions.
• Provide vision and strategic direction aligned with MRI’s broader services objectives, driving the success of technology initiatives and operational goals.
• Program and Project Management
• Lead and manage cross-functional programs and projects, ensuring alignment with organizational goals.
• Develop and maintain project plans, timelines, and documentation, ensuring seamless communication across teams.
• Proactively identify and mitigate risks, escalating issues as needed to ensure timely resolution.
• Continuously assess and refine processes to improve efficiency and effectiveness in project delivery.
• Relationship Management and Communication
• Build and maintain strong relationships across global teams, acting as a bridge between SA operations and international stakeholders.
• Ensure clear, consistent communication regarding project progress, team performance, and operational updates.
• Serve as a key representative for the SA Business Operations team within the global leadership structure.

Knowledge and Skills:

• 5+ year experience within a Business Management or related field
• 5+ year experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus

Education: 

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

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Position Overview: 

• As a Technical Consultant at MRI Software, your role is to be an expert at understanding MRI Software Technical Consultant's data. We expect you to aid various teams in drawing insight from our data. This includes working with clients to create dashboards, visualizations, algorithms, reports, and business tools for use across the organization. If you're passionate about analytics, love to learn, enjoy collaborating cross-functionally, and are excited to work with massive amounts of data, this is a great opportunity to grow your skills and contribute to the success of a top-tier technology company.

RESPONSIBILITIES

• Work with clients to understand their needs.
• Turning business requirements into technical requirements and documented specifications.
• Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback.
• Train clients in the MRI Toolkit.
• Migrate client database to MRI Cloud.
• Install MRI product to self-hosted client Servers.
• Complete data conversions from source software’s to MRI.
• Create reports using both MRI Toolkit and SSRS reporting.
• Learning from, and sharing knowledge and skills with your teammates to improve internal processes and impact.

Requirements:

• Client focus and a passion for quality
• Dedicated and conscientious with an attention to detail
• Strong organization, project, and time management skills
• Familiarity with working with databases
• Previous experience with SQL preferred
• Previous experience in programming a plus
• Professional communication skills with the ability to confidently articulate technical concepts to non-technical people and train others
• Bachelor’s degree or equivalent work experience
• Previous experience in customer/client service or consulting is helpful

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Position Overview 

• As a Technical Consultant at MRI Software, your role is to be an expert at understanding MRI Software's data. We expect you to aid various teams in drawing insight from our data. This includes working with clients to create dashboards, visualizations, algorithms, reports, and business tools for use across the organization. If you're passionate about analytics, love to learn, enjoy collaborating cross-functionally, and are excited to work with massive amounts of data, this is a great opportunity to grow your skills and contribute to the success of a top-tier technology company.

RESPONSIBILITIES

• Work with clients to understand their needs.
• Understanding your business stakeholders’ objectives, the metrics that are the most important to them, and how they measure their performance
• Turning business requirements into technical requirements and documented specifications
• Finding and understanding the correct and best data sources for a given analysis.
• Selecting and implementing the right analytical toolset for each deliverable, which may include SQL or other home-grown data structures and tools
• Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback
• Providing ongoing support to deployed solutions and iterating to adapt to evolving requirements and ecosystems
• Learning from, and sharing knowledge and skills with your teammates to grow Analytics’ total impact on the organization
• Complete data conversions from source software’s to various MRI products.
• Convert current integration processes to a more current methodology.

REQUIREMENTS: 

• The ideal candidate has some consulting experience as well as an understanding of the real estate, facilities or workplace management domains. They have excellent written and communication skills, is driven to solve customer business challenges, and flexible to work and support across regions globally.
• Demonstrated ability to learn software and new technologies
• Basic knowledge of SQL Database
• Basic knowledge of SSIS
• Basic knowledge of an ETL Tool
• Understanding of application development, testing & certification
• Strong business acumen, high energy, self-motivated and ability to work under pressure.
• Excellent organization skills and proven ability to multi-task.
• Good presentation, written and oral communication skills.
• Ability to work in a fast paced, team oriented environment.
• Flexible working hours
• Bachelor’s degree or equivalent work experience
• Previous experience in customer/client service or consulting is helpful

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• As a Project Manager on the Program Management Team at MRI Software, you will be responsible for driving execution of product launch programs, from project management to go-to-market delivery, and ensuring that these programs deliver on time with high quality, in accordance with stated business and technical objectives. You will partner with Product Management by working with all cross-functional leaders and team members to deliver the approaches and work required for an offering to succeed in the market. 
• The role will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables at the milestone level with strong communication, planning, and problem-solving skills.  Success will require strong analytical capability to identify potential problems and propose corrective actions. Candidates must have a ‘can do’ attitude and be comfortable working in fast paced, unstructured environment where a winning team will be both local and in global locations.

RESPONSIBILITIES:

• Creates, optimizes, and drives structured schedules and milestone project plans across product releases, product launch teams and projects
• Sets and meets deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions
• Assists in planning and ensuring that a project tracks to resources, time to market, and budget constraints
• Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution
• Holds program team members accountable for their commitments, milestones, resources, and deliverables
• Anticipates, identifies, documents, and manages key program risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management  
• Identifies program dependencies and tracks and reports on their progress 
• Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives, and uses objective judgment and influence to formulate and drive consensus on recommendations
• Frames communication and discussions for the intended audience, with appropriate context and line of sight
• Ensures that the appropriate documents exist and are broadly communicated to drive shared vision among the program teams 
• Creates clearly understandable & actionable success criteria, objectives, and requirements and communicates them to the team
• Conducts and effectively facilitates program team meetings to update status, and identify and resolve issues 
• Achieves quality results through strong team interaction, effective cross-group collaboration and taking ownership of the success of the initiative  

REQUIREMENTS:    

• Personal and Business Skills
• Strong planning acumen and self starter that clearly prioritizes against delivery goals
• Communication strengths to anticipate needs and ensure teams have the information they need to be effective, presents effectively to executives and cross-functional leaders
• Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans 
• Solid decision making skills despite ambiguous data and situations.  Considers upstream and downstream operational impacts as decision inputs.  Balances long-term vs. short-term objectives

Experience:                                          

• 1-3 years working knowledge of and experience with project/program management
• Experience working with software development projects a plus
• Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results with very strong communication skills

Educational Requirements:

• BA/BS in Business, Computer Science, Engineering, Information Systems or a related area, or equivalent program/project management experience
• PMP a plus

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• MRI Software is seeking a Software Engineer to join our team in our Cape Town office! As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. Candidate should have a passion for development and an eagerness to learn new things and improve their skills. You will be a part of a team that collaborates well and works hard.

Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in NX/Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, API Management tools, Key Vault, Encryption)
• Experience in writing Unit Tests (NUnit, xUnit, Jasmine)
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude

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The Role:

• As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
• In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

You Will: 

• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
• Identifies, assesses and resolves all new and existing concerns
• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
• Assist in the creation and maintenance of user and procedural documentation

You Have:

• Previous experience in customer service, technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Customer focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills

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The Role:

• As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
• In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

You Will: 

• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
• Identifies, assesses and resolves all new and existing concerns
• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
• Assist in the creation and maintenance of user and procedural documentation

You Have:

• Previous experience in customer service, technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Customer focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills

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• MRI Software is currently seeking a Software Support Analyst, who will work as part of our Client Support team. This role involves analysing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

RESPONSIBILITIES:

• Primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.
• Listen and empathise with our clients.
• Use troubleshooting and technical skills to meet the client’s needs.
• Consistently deliver a professional experience.
• Deliver timely updates on progress, with the response time and client satisfaction targets in mind.
• Deliver comprehensive analysis on data, reporting and validation tasks and issues.

REQUIREMENTS:

• Customer focus and a passion for support.
• Creative and curious troubleshooter
• Strong organisation and time management skills
• Professional communication skills with the ability to confidently articulate technical concepts
• Previous experience in customer service
• Excellent computer skills and knowledge of Microsoft products required
• SQL knowledge
• In-depth training provided over the next six months to broaden product knowledge
• Minimum 1 year Experience in MRI Evolution Base System Support or equivalent application support
• Knowledge of MRI GO (mobile solution) and Workflow products or equivalent applications
• Excellent customer services skills
• Willingness to take ownership of issues
• Ability to build relationships with clients, share knowledge with colleagues
• Ability to work under pressure to high standard meeting strict KPI's and SLAs
• Full working knowledge of the importance of processes