Jobs Available at takealot.com

Your responsibilities will include:

• The creation, scheduling and sending of campaigns via Takealot's Direct Marketing Channels. This includes (but is not limited to) all campaigns sent via email, in-app and push notifications. This includes conceptualising the design and copy briefs.
• Working closely with the Retail, Promotional, Advertising and Design teams to ensure that all campaigns (email, push and in-app) go out on time and accurately reflect products on site.
• Administrative tasks such as but are not limited to creating and managing the briefing process, liaising with Buyers & Clients, managing the Daily Deals process (briefing, checking and sending), and conducting thorough email checks to ensure accuracy and suitable rendering of emails across platforms, coordinating approvals, managing unsubscribes, sending out POEs and updating subscriber preference changes as required.
• Planning, prioritising and managing the campaign schedule using the CRM Campaign Lead’s campaign planning approach. 
• Optimising processes to streamline the briefing, creation and sending of Direct Marketing Campaigns.
• Reporting and providing insights into the performance of campaigns to inform future campaigns.
• Using data to inform the content and design of email, push and in-app marketing campaigns.
• Working closely with the CRM Campaign Lead to assist with building triggered lifecycle campaigns.
• Conducting A/B Tests to inform more effective marketing campaigns.
• Applying segmentation techniques to build appropriate email, push and in-app notification audiences.
• Using liquid to build dynamic and personalised marketing campaigns.
• Researching and keeping the team abreast of email and CRM competitor activities, trends and best practices.
• Researching and keeping the team abreast of developments on the numerous platforms & programs we use to ensure that we are aligned with best practices.
• Handling escalations by the CRM Campaign Team and providing appropriate feedback to stakeholders.
• Supporting the greater Marketing team across functions (Brand & Communications, Retail, Design & Digital) in daily administrative tasks relating to Email and App Marketing.
• Completing Daily Deals and Newsletter/Campaign Duty to ensure that Daily Deals (and other campaigns) are accurately sent out on time. (This may require time after hours/ on weekends).

Qualification & Experience:

• A Degree or National diploma in a marketing/business-related field.
• 3-5 years of experience in an Email Marketing/CRM Role.
• BRAZE certification after 6 months in the role.
• Experience in campaign reporting and analysis (advantageous).
• Experience using liquid or other template languages (advantageous).
• Experience building triggered/lifecycle campaigns (advantageous).
• Experience creating personalised marketing campaigns (advantageous).

Attributes Required:

• Proven track record of being in a role of similar nature.
• Smart, hard-working with demonstrable integrity and willing to put extra hours in to meet deadlines.
• Exceptional written communication and copywriting skills.
• A passion for retail and marketing is essential.
• Highly organised with strong administrative skills and the ability to multitask.
• Meticulous attention to detail.
• The ability to thrive under pressure and meet tight deadlines.
• A strong working knowledge of Google Sheets and Microsoft Excel is required.
• Experience using BRAZE, ASANA, Email on Acid, Litmus (advantageous).
• Willing to take direction and able to work independently, demonstrating initiative.
• Comfortable working under pressure in a fast-paced environment.
• Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly.
• Ability to take feedback constructively.

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 Your responsibilities will include:

• Provide administrative support to Category Marketing Managers and Partnership Marketing Managers as needed.
• Ad hoc support for all Category Marketing Managers and Partnership Marketing Managers in coordination of campaigns, daily duties and administrative tasks
• Conduct market research and analysis to stay informed on industry trends and competitor activity.
• Execution of category marketing campaigns i.e. coordinate with buyers and suppliers for briefs, send relevant specs, follow-ups, artwork approvals, and scheduling of priority assets.
• Prepare campaign proof of execution reports.
• Daily monitoring & trafficking of all inbound Marketing enquiries from Zendesk & Marketing inbox, escalating to relevant team members and responding directly where possible.
• Creating and management of coupons and coupon campaigns using the coupon tool and campaign & monthly performance reports.
• Update marketing calendar with Marketing activities and campaigns.
• Monthly marketing invoicing and income reporting & reconciliation.  
• Responsible for managing, creating and distributing of vouchers for the marketing team
• Administration of all Marketing-led competitions and prize-draws (including winner selection, prize fulfilment and CPA compliance documentation).
• Coordinate competition agreements and upload T&Cs onsite.
• Assist Brand and Traffic Management teams as and when required.
• Track and report on key marketing metrics and campaigns.
• Assist with planning and executing partnership, events and sponsorship campaigns.
• Prepare marketing reports and presentations by collecting, analysing, and summarizing all applicable data.
• Send weekly Marketing Activity Updates to relevant teams.
• Execution of partnership marketing campaigns i.e. coordinate with partners for briefs, send relevant specs, follow-ups, artwork approvals, and scheduling of priority assets.

Attributes required:

• A high level of attention to detail and great organisational abilities are a prerequisite to succeeding in this role.
• Smart, hard-working, with demonstrable integrity.
• Excellent written and verbal communication.
• A passion for retail and marketing is essential.
• Bias towards action and solution oriented.
• A self-starter and fast learner with an active thirst for knowledge.
• Willing to take direction and able to work independently, demonstrating initiative.
• Highly organized with meticulous attention to detail, and a well-structured thought process.
• Ability to multi-task and to meet tight deadlines.
• Comfortable working under pressure in a fast-paced environment.
• Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly.
• The ability to be reactive and adaptability to work in a fast-paced environment.
• Fast and diligent learner.
• Motivated self-starter with a drive for results.

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Your mission, should you choose to accept it:

• Gain a deep understanding of the Catalogue division in terms of its strategic objectives, business processes, available tools & systems, and relevant external best practice benchmarks
• Work closely with the Head of Product for Merchant to define and maintain a Product Roadmap that delivers on technical developments required to support the Catalogue Division in achieving its strategic objectives
• Measure the success of developments via the tracking of relevant metrics 
• Take ownership of improving these metrics by identifying and prioritising appropriate roadmap projects
• Define the strategic business requirements for technical systems development related to specific projects prioritised on the Product Roadmap, using relevant data to support decision-making
• Translate business requirements into functional and technical IT user stories and project specifications, by ensuring that projects are broken down into phases to deliver immediate business benefit
• End-to-end project management of technical projects throughout the entire product development lifecycle – setting timelines, driving project schedules, leading cross-functional development teams from design through to release, and managing the production launch
• Manage all stakeholder communications - to ensure appropriate input on the Product Roadmap prioritisation and communication on its execution
• Manage the engineering backlog via appropriate sprint prioritisation and planning

Who’s who in the tech space

You will report directly to the Head of Product for Merchant and collaborate with a team of software engineers, QA engineers, and UX designers.

Attributes required:

• A proven track record of delivering results, in a fast-paced environment
• Demonstrates strong commercial acumen with analytical capabilities, proficient in SQL for obtaining and analysing data, and effectively leverages insights to drive informed decision-making.
• Highly structured thinker with strong attention to detail
• Strong technical understanding & experience with the development process
• Strong project management and communication skills – able to effectively manage cross-functional stakeholders (in particular the engineering team) to ensure projects are delivered according to specifications on time
• A flexible and adaptable mindset

Qualifications and experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems/Computer Science/Engineering/Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• If you do not have a Bachelor's Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met which equates to at least 7 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• Experience in an agile/iterative project management and development environment is beneficial 
• Experience in an e-commerce environment is beneficial

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Your responsibilities will include:

• Deliver on sales targets focused on acquiring quality clients 
• Creating and maintaining a robust sales pipeline with focus on key strategic clients 
• Conceptualise and execute on new client acquisition strategies 
• Be able to perform needs analysis for potential clients 
• Feedback to Senior Management on both sourcing strategies for new clients, and our service delivery for existing client partnerships 
• Able to manage data to create executable actions and report on findings 
• Able to work with operational teams to relay client needs or concerns to create executable actions 
• Able to work cross-functionally within the business to optimize client partnerships 
• Ability to present to and build relationships with senior managers and clients 
• Provide national partners with weekly and monthly performance reports around agreed SLA’s 
• Monitor and analyze the performance of client-specific KPIs, preparing and presenting partner performance review meetings to the TDT & Takealot business 
• Ensure client partners are also kept accountable on all aspects of their agreed service delivery SLA’s for continuous operational performance 
• Traveling within South African provinces as required 

Skills Required:

• Ability to go beyond what is expected
• Commercially-minded, strong negotiator
• Solutions-oriented, can-do attitude; self-motivated
• Excellent communication and presentation skills
• Passionate about takealot.com and the potential of marketplace
• Ability to develop senior level relationships quickly and effectively
• Strong prioritization and time management skills
• Comfortable with change and excellent team player
• Ability to manage multiple opportunities simultaneously

Qualification & Experience:

• Bachelor's Degree or Advanced Diploma
• Minimum 3 - 5 years Freight Forwarding Sales experience
• Experience in generating leads through physical and digital means 
• Proven track record of delivering results in business growth and development or client acquisition Competence in Excel (Google Sheets) & PowerPoint (Google Slides) Experience in an e-commerce environment is an advantage

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Purpose of this position: 

• To manage the operations of the Distribution Centre on time, according to customer requirements, and within safety and quality regulations.

Your responsibilities will include: 

• Develop and execute functional operational plans that support business strategy and enable the distribution center to meet budgets, goals, targets, and due dates
• Implement and maintain all required systems, processes, and procedures within the distribution center
• Develop standard operating procedures for all areas and monitor and enforce compliance
• Maximise the efficiency and productivity levels of the operation, ensure compliance with agreed standards, continuously seek to optimize processes, and find value opportunities for the division
• Manage and report on Service Level Agreements (including overseeing management information reports if relevant)
• Perform financial planning, budgeting, forecasting, reporting, and analysis of data for the distribution center
• Build effective, value-adding, transparent relationships with all stakeholders (customers, suppliers, and employees) through regular communication, reporting,and personal interaction
• Evaluate technology and capital requirements as determined by the tactical plan of the division
• Oversee the day-to-day activities of teams within the distribution center, scheduling employees where required, and ensuring optimal productivity
• Produce operational reports for management as required
• Ensure all employees are suitably qualified and trained for their positions
• Ensure that distribution services meet quality standards and customer requirements and that customer satisfaction levels meet agreed targets
• Ensure that all outbound items leave the distribution center within agreed time frames and that all inbound items are packed away correctly and within agreed time frames
• Ensure that all tender-order lead times are adhered to
• Ensure that deliveries are on time as per agreed targets, improving processes where needed, and liaising with service providers to optimize processes 
• Manage and report on the operational budget, managing costs to ensure that costs are in line with budget (egpackaging costs, transport costs)
• Ensure that stock discrepancies are minimized by overseeing and putting in place effective Stock Control processes
• Effective management of projects within the distribution center by meeting requirements of projects and adhering to deadlines
• Identify potential risks that might affect the successful operation of the distribution centre, and put strategies and processes in place to mitigate these risks
• Continuously assess processes and systems, and look for innovative ways to improve or introduce new processes, systems, and methods that will assist the distribution center in operating more effectively
• Stay abreast of, evaluate, and implement appropriate modern world-class thinking in terms of distribution to ensure efficient, effective, and world-class operations

Qualifications:

• Diploma or Bachelor’s degree qualification in logistics/supply chain management
• 5-8 years of experience in logistics/distribution.
• Experience in managing teams
• Knowledge of relevant legislation, including Health and Safety
• legislation, and labor legislation.
• Knowledge of distribution processes/operations
• Proficient in relevant computer packages and applications

go to method of application »

Purpose of this position: 

• To manage the operations of the Distribution Centre on time, according to customer requirements, and within safety and quality regulations.

Your responsibilities will include: 

• Develop and execute functional operational plans that support business strategy and enable the distribution center to meet budgets, goals, targets, and due dates
• Implement and maintain all required systems, processes, and procedures within the distribution center
• Develop standard operating procedures for all areas and monitor and enforce compliance
• Maximise the efficiency and productivity levels of the operation, ensure compliance with agreed standards, continuously seek to optimize processes, and find value opportunities for the division
• Manage and report on Service Level Agreements (including overseeing management information reports if relevant)
• Perform financial planning, budgeting, forecasting, reporting, and analysis of data for the distribution center
• Build effective, value-adding, transparent relationships with all stakeholders (customers, suppliers, and employees) through regular communication, reporting,and personal interaction
• Evaluate technology and capital requirements as determined by the tactical plan of the division
• Oversee the day-to-day activities of teams within the distribution center, scheduling employees where required, and ensuring optimal productivity
• Produce operational reports for management as required
• Ensure all employees are suitably qualified and trained for their positions
• Ensure that distribution services meet quality standards and customer requirements and that customer satisfaction levels meet agreed targets
• Ensure that all outbound items leave the distribution center within agreed time frames and that all inbound items are packed away correctly and within agreed time frames
• Ensure that all tender-order lead times are adhered to
• Ensure that deliveries are on time as per agreed targets, improving processes where needed, and liaising with service providers to optimize processes 
• Manage and report on the operational budget, managing costs to ensure that costs are in line with budget (egpackaging costs, transport costs)
• Ensure that stock discrepancies are minimized by overseeing and putting in place effective Stock Control processes
• Effective management of projects within the distribution center by meeting requirements of projects and adhering to deadlines
• Identify potential risks that might affect the successful operation of the distribution centre, and put strategies and processes in place to mitigate these risks
• Continuously assess processes and systems, and look for innovative ways to improve or introduce new processes, systems, and methods that will assist the distribution center in operating more effectively
• Stay abreast of, evaluate, and implement appropriate modern world-class thinking in terms of distribution to ensure efficient, effective, and world-class operations

Qualifications:

• Diploma or Bachelor’s degree qualification in logistics/supply chain management
• 5-8 years of experience in logistics/distribution.
• Experience in managing teams
• Knowledge of relevant legislation, including Health and Safety
• legislation, and labor legislation.
• Knowledge of distribution processes/operations
• Proficient in relevant computer packages and applications

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Your responsibilities will include:

• Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):
• Last Mile deliveries to customers
• Time in status exception management
• Claims
• Queries and Complaints
• Constantly review existing processes to ensure that they are streamlined and scalable
• Establish daily, weekly and monthly performance measures
• Identify continues improvement initiatives that will drive improved performance results
• Manage team upwards of 20 people
• Assembling and analysing daily data in order to manage the experience to the customer
• Researching how solutions are being implemented locally and internationally
• Using online tools and resources as well as identifying and engaging other information sources
• Facilitate system integration with couriers and manage call back compliance of couriers 
• Manage and measure all operations in terms of:
• Quality – Drive overall In Full
• Delivery – Drive overall delivery on promise to 98%
• Cost – Drive down cost of delivery
• Manage volume flow through contracted branches
• Manage team 7 days a week
• Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
• Manage all complaints and report on them
• Exception reporting

Claims Process Management

• Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement
• Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency

Skills required:

• Excellent influencing, persuading, negotiating
• Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets
• Strong problem evaluation and solution
• Good leadership and team development
• Excellent people management skills
• Critical impact contract and commercial negotiation experience at executive level
• Logistics supply chain design and development expertise/tools and techniques
• Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
• Ability to interview and interact professionally with internal and external people

Qualifications & Experience

• Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
•  7-10 Year Experience in Supply Chain/Logistics
• Minimum 3 years’ experience in management role in operations
• Sound operational background in dealing with branch / franchise network
• Experience of managing customers at a senior level
• Succession planning and development of key managers
• Change management experience