Jobs Available at Timberland

Key performance areas include:

• Develop and implement loss prevention strategies and procedures to mitigate risks and prevent theft, fraud, and shrinkage.
• Conduct regular inspections of the store premises, including stockrooms, sales floor, and cash handling areas, to identify potential security vulnerabilities and take appropriate measures to address them.
• Monitor and analyze CCTV footage to identify any suspicious activities or unusual behavior, and take immediate action to prevent any losses or potential threats.
• Train and educate store employees on loss prevention best practices, such as identifying shoplifting behaviors, handling cash transactions, and responding to emergencies.
• Conduct internal investigations into incidents of theft, fraud, or policy violations, collect evidence, and prepare detailed reports for management and law enforcement when necessary.
• Identify risk throughout the retail stores.
• Review physical security of premises, stock, and fixed assets.
• Stay updated on the latest trends and techniques used by shoplifters and fraudsters, and proactively implement measures to counteract these tactics.
• Implement inventory control measures, including regular stock counts and audits, to identify discrepancies and address any issues that may lead to losses.
• Maintain accurate records of all incidents, investigations, and actions taken, ensuring proper documentation and adherence to company policies and legal requirements.
• Work closely with store management, and other stakeholders to develop and implement loss prevention strategies that align with business objectives.

Requirements

The successful candidate must have the following qualifications, skills and experience:

• Relevant tertiary education.
• 3 – 4 years proven experience in retail loss prevention or a related field.
• Strong observation skills with the ability to identify suspicious behavior and potential security threats.
• Familiarity with inventory control systems and procedures.

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NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.

Requirements

QUALIFICATIONS/ EXPERIENCE

• The applicant must have 2+ years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.

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Description

Leadership and Performance Management

• Manage Trade and Performance of  prime location, Timberland Branded retail outlets across Gauteng
• Actively lead the retail management team of individual sites in the strategic development of the site with its business objectives.
• Providing strong and focused leadership ensuring that the appropriate retail culture has the following features : Co-operative, responsive, results orientated ad highly competitive
• Build and manage a highly motivated and professional team who rise to the demands of a fast-paced challenging business environment whilst also ensuring the site meets financial, production and customer service and quality standards.
• Coach and develop junior managers to manage their respective teams.
• Set and actively communicate the retail standards across the business

Sales Planning and Sales Measurement

• Collation of the Region POE.
• Be the custodian of industry best practice to enhance sell out.
• Display in-depth Commercial understanding ( inclusive of competitor activity ) with swot analysis per store report – monthly submission (  1st week of every month)
• Manage field activity reports and submit viable field information to the buying and planning team to grow market share and enhance brand equity.
• Collation of the Visual checklist with pictures as a PowerPoint presentation ( stockroom included)– include suggestions and plans to improve VM standards aligned to stock densification standards( weekly submission).
• Recommend a promotional plan to drive sell out in your region.
• Actively manage the weekly sales planner – document the commitment per store manager and weekly review the sales percentage to target.
• Training sessions – conduct a minimum of 2 training sessions per week with documented minutes furnished to me.
• Furnish a Mid-month action plan to sales projection.
• Managing customer complaints – 24 turnaround time.
• Promote and support cross store / area networks to achieve consistency.
• Set targets to each direct report using the business model.
• Ensure that there is a clear set of action plans for each departmental target with clear resources and budgets to achieve
• Customer database built & maintained. ( customer experience is vital is this highly competitive fashion retail market)
• Store visit schedules developed & maintained.
• Daily / weekly / monthly planning.
• Market potential opportunities identified, prioritized, actioned & tracked.
• Daily objectives planned for and achieved.
• Together with Operations, manage Area Profitability.

Sales Administration & Corporate Compliance

• Accountable for ensuring rigorous corporate compliance aligned to government and group standard.
• Ensure all administrative matters pertaining to store operations is in line with company expectation.
• Accountable for Risk Management within the business unit
•  Respond to action internal audit findings and carry out instructions of Internal Risk officer.
• Head count management of sites.
• Reports completed and submitted timeously.
• Performance management of underperforming sectors
• Competence developed and skills transferred as part of Area development strategy
• Manage all ER and HR related processes
• Regularly facilitate 360 feedback across the area to determine area manager’s role fulfilment.
• Staff and store manager development
• Manage equipment functionality and effective communication with suppliers of said equipment.
• Effective communication with Landlords
• Resolve landlord, customer and regional office queries timeously
• Manage time and demands of individual sites especially with regard to time outside of business hours and seasonal demands.
• Nominated health and safety field committee member.
• Participate in quarterly health and safety meetings with Operations.
• Assist the DOL / OHS inspector during field audit visits.
• Manage the daily, weekly and monthly OHS trackers.

Opportunity Assessment and Market place competitiveness

• Inventory management – stock, branch supplies and budgets of all 7  stores
• Analyze and interpret trends to facilitate planning.
• Market potential study collated and analyzed by sales area.
• Generate insights from analysis & action appropriately.
• Volume / Market Share / In-trade execution gaps identified & actioned.
• Competitor activity identified & reported.
• Customer needs ascertained & planned for.
• Customer relationship management.
• Third party relationships optimized.
• Corporate image maintained.
• Customer service surveys

Requirements

QUALIFICATIONS/ EXPERIENCE

• The applicant must have +5 years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.