Jobs Recently Opened at Mango5

Requirements

Essential Skills:

• Attention to detail.
• Demonstrate ability to achieve in a target-focused environment.
• Ability to multitask, work to tight deadlines, and possess good analytical skills.
• Experience in prioritizing workloads.
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
• Maturity to deal with difficult situations with a smile and empathy.
• The ability to work under pressure within busy times yet still provide exceptional service.

Requirements: 

Min Entry Level Experience:

• Customer Service: 1 year
• Experience working with UK/USA clients
• Contact Centre Experience: 1 year
• Experience working in a KPA/Target driven environment
• No Criminal Record

Qualifications:

• Matric

Key Roles/Duties:

• Answering a variety of incoming calls promptly, delivering a professional and efficient service
• The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

go to method of application »

KEY RESPONSIBILITIES:

TEAM LEADERSHIP AND MANAGEMENT:

• Lead and motivate a team of customer service representatives.
• Conduct regular team meetings and one-on-one sessions to review performance, set goals, and address concerns.
• Foster a positive and collaborative team environment.
• Performance Management and Team Development:
• Monitor team performance against key performance indicators (KPIs) and client-specific metrics.
• Provide regular feedback and coaching to team members to improve performance.
• Implement performance improvement plans as needed.

TRAINING AND DEVELOPMENT:

• Identify training needs and organize training sessions to enhance team skills and knowledge.
• Mentor and support new team members during the onboarding process.
• Encourage continuous learning and professional development within the team.

QUALITY ASSURANCE:

• Ensure compliance with company policies, client requirements, and quality standards.
• Conduct quality audits and provide constructive feedback for improvement.
• Implement corrective actions to resolve any issues or discrepancies.

CLIENT INTERACTION:

• Communicate with stakeholders to understand their needs and expectations.
• Provide regular updates on team performance and initiatives.
• Address and resolve any client concerns or escalations.

OPERATIONAL AND ADMINISTRATIVE TASKS:

• Contribute to process improvement initiatives to enhance efficiency and service quality.
• Collaborate with other departments to ensure seamless operations.
• Lead the insurance claims process, managing timely submissions and task completion.
• Manage resources effectively to meet business objectives.
• Maximising operational efficiency through creative resource utilization and handling client escalations effectively.
• Managing and updating attendance trackers, leave applications, staff transportation, and daily performance reports. 

QUALIFICATIONS AND REQUIREMENTS:

• Clear criminal record
• Clear credit record
• Matric or NQF Level 4 certification
• Minimum of 3 years of leadership experience in a call center environment.
• Strong leadership skills with the ability to motivate and guide teams.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and CRM software.
• Strong understanding of customer service processes and KPIs.
• Proficiency in relevant computer applications, including Microsoft Office Suite and call center systems.
• Strong problem-solving and decision-making abilities.
• Passionate about delivering excellent customer experiences, preferably in hospitality-focused roles such as retail, fitness, airline, healthcare, restaurant, or veterinary services. (Highly Advantageous)

go to method of application »

Requirements

This individual’s duties will include:   

• Executing and closing sales  
• Understanding the product and its respective features and benefits.  
• Initiate sales with potential customers over the phone and inform them about product features using scripts.  
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.  
• Effectively answering customers' questions.  
• Accurately capturing customer and beneficiary information.   
• Understanding and operating within the regulatory frameworks for financial service providers.  
• Maximizing sales performance  
• Monitoring sales performance and identifying improvement opportunities.   
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.  
• Keep up to date on general developments in education that can be used on sales calls.  
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.  
• Coaching less experienced staff on effective sales strategies.  

This role has the following requirements:  

• Matric Certificate  
• Additional Qualifications RE5 (Advantageous)   
• Experience as a telesales representative selling long-term insurance products.  
• Proven track record of successfully meeting a sales quote, preferably over the phone.  
• Experience in working with relevant computer programs and telephone systems is advantageous.  

Skills and behaviours  

• Fluency in English.  
• Ability to learn about products and services and describe/explain them to potential customers.  
• Excellent communication and interpersonal skills.  
• Moderately tempered and able to handle rejection.  
• Outstanding sales skills with the ability to resolve issues and address complaints in a level-headed way. 

go to method of application »

Key Responsibilities:

• make outbound calls to potential customers.
• Present and sell our tracking solutions, explaining features and benefits accurately.
• Use persuasive sales techniques to overcome objections and close sales.
• Capture and process orders accurately.
• Maintain a high level of product and company knowledge.
• Meet and exceed set sales targets.
• Provide excellent customer service, addressing queries and complaints effectively.
• Strong negotiation and persuasion skills.

Requirements:

Qualifications and Skills:

• Confident in cold calling
• Have a minimum of 6 months of sales experience.
• Clear Criminal record
• Proficiency in MS Office Suite and CRM software.
• Self-motivated with the ability to work independently and in a team.
• A strong desire to meet and exceed targets.

go to method of application »

Key Responsibilities:

• make outbound calls to potential customers.
• Present and sell our tracking solutions, explaining features and benefits accurately.
• Use persuasive sales techniques to overcome objections and close sales.
• Capture and process orders accurately.
• Maintain a high level of product and company knowledge.
• Meet and exceed set sales targets.
• Provide excellent customer service, addressing queries and complaints effectively.
• Strong negotiation and persuasion skills.

Requirements:

Qualifications and Skills:

• An exceptional negotiator
• Confident in cold calling
• Have a minimum of 6 months of call center experience
• Have a minimum of 6 months of sales experience.
• Computer literate with good data-capturing capabilities
• Clear Criminal record
• Matric
• Clear ITC

go to method of application »

Key Responsibilities:

Cross-Functional Leadership Involvement:

• Attend and present findings in weekly reviews and meetings with the Operations Leadership team.
• Pull and analyze data for operations Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) presentations.
• Collaborate to present findings in weekly, biweekly, and monthly business reviews across operations teams and business partners.
• Maintain Looker, Zendesk Explore, and ActivTrak dashboards, ensuring continuous updates as fields change and new hires join the team.
• Challenge the status quo and present ideas for new metrics.

Auditing and Compliance:

• Perform daily, weekly, monthly, and quarterly audits for compliance and business needs.
• Conduct quarterly audits of Confluence materials to ensure audit readiness and identify areas for updates and improvements with enablement leadership.
• Work closely with quality management and business leadership to identify trends and concerns.

Data Ownership:

• Oversee and proactively own all operations data tables and dashboards, ensuring the use of the latest data science best practices.
• Manage projects to maintain and update the business entity database; collaborate with partnership Quarterly Business Reviews (QBR) and summarize findings.

Subject Matter Knowledge:

• Partner with business enablement to maintain strong subject matter knowledge in all operations workflows.
• Maintain monthly or quarterly proficiencies to challenge metric viability and identify areas for improvement.
• Provide assistance in General Incident Notification (GIN) security response and project work for management.

Skills and Qualifications:

• Proven experience in data analysis, preferably within an operations context (Min 2 Years experience)
• Matric
• Clear ITC
• Clear Criminal Record
• Excellent communication and presentation skills.
• Strong attention to detail and documentation.
• Exceptional time management and organizational skills.
• Critical thinking and problem-solving abilities.
• Experience with Looker, Zendesk Explore, and ActivTrak is a plus.