Vacant Jobs at Crew Life at Sea

Key Responsibilities:

• Assist the Executive Chef in menu planning, recipe development, and food cost control
• Oversee the daily operations of the galley, including food preparation, cooking, and plating
• Train and supervise a team of culinary staff, ensuring high standards of food quality and presentation
• Maintain inventory levels and order supplies as needed
• Monitor and maintain food safety and sanitation standards
• Collaborate with other departments to ensure smooth operation and guest satisfaction
• Participate in on-board events and special occasions, providing creative and innovative culinary offerings
• Adhere to all company policies and procedures, including health and safety regulations

Qualifications:

• Minimum of 5 years experience in a similar role, preferably in a high-volume, fine dining establishment
• Culinary degree or equivalent experience
• Strong leadership and communication skills
• Knowledge of international cuisine and culinary trends
• Ability to work in a fast-paced, dynamic environment
• Experience with menu planning, food cost control, and inventory management
• Proven track record of maintaining high food quality and standards
• Ability to adapt to changing schedules and work well under pressure

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Your Day to Day

• As a Mixologist, you will showcase your creativity, expertise, and passion for mixology in a luxurious and dynamic environment. You will create and prepare innovative cocktails and beverages that exceed guest expectations. You will Develop and update cocktail menus in collaboration with the Beverage Manager. You will provide exceptional service and engage with guests to enhance their dining experience. You will also maintain high standards of quality, cleanliness, and consistency in beverage preparation.

What We Need From You

• Ideally, you'll have some or all of the following competencies and experience we're looking for:
• Proven experience as a Mixologist or Bartender in a high-end bar or luxury hotel setting
• Extensive knowledge of mixology techniques, spirits, and ingredients
• Strong communication and interpersonal skills
• Certification in Mixology or Bartending is preferred

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What you will be doing:

• Makes sure the swimming pool is clean and constantly monitors swimming pool activity.
• Ensures that the umbrellas are fixed properly to their units and ensures that when the umbrellas are not in use, they are tidied down for safety precautions.
• Use appropriate rescue techniques if observing swimmers in need of assistance.
• Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling.
• Report accidents, injuries, and unsafe work conditions to the manager, attend and complete safety training and certifications as required by the management.
• Provide emergency care and treatment as required until the arrival of emergency medical services.

Qualifications

Your experience and skills include:

• Qualified with lifeguard Licence and first aid certificate
• Minimum 1 to 2 years hotel or club experience as a life guard.
• Excellent swimmer with Basic Schooling.
• Self-confidence, motivation, drive and tenacity.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

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Summary of Responsibilities:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
• Update reservations ensuring a flawless check in and check out process.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Take ownership of the guests request and ensure follow up according to the hotels standards.
• Follow department policies, procedures and service standards.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Window applications required.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Guest focused personality is essential; experience is an asset.
• Preferably prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.

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Main Duties:

• To provide a courteous, professional, efficient and flexible service at all times.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.

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Key Responsibilities:

Surveillance and Monitoring:

• Conduct routine patrols of all areas of the ship, including passenger cabins, public spaces, and crew areas.
• Monitor and manage the ships CCTV and alarm systems to detect and address any potential security threats.

Incident Management:

• Respond promptly to any security incidents, disturbances, or emergencies, including medical emergencies and potential threats.
• Follow established procedures for reporting and documenting incidents and breaches.

Passenger and Crew Safety:

• Assist in emergency situations, including evacuation procedures and crowd control.
• Enforce safety regulations and protocols, ensuring compliance from passengers and crew members.

Access Control:

• Oversee and manage access to restricted areas, ensuring that only authorized personnel have entry.
• Verify and check ID badges and access credentials as necessary.

Security Training and Awareness:

• Participate in regular security drills and training exercises to maintain high levels of preparedness.
• Educate passengers and crew about safety procedures and security awareness.

Documentation and Reporting:

• Keep accurate and detailed records of daily activities, security incidents, and equipment inspections.
• Report any maintenance issues related to security systems and equipment to the appropriate departments.

Qualifications:

Education:

• High school diploma or equivalent required; additional security-related certifications or specialized training preferred.

Experience:

• Previous experience in security, law enforcement, or military roles is preferred.
• Experience in a maritime or cruise line environment is an advantage.

Skills:

• Excellent observational skills with the ability to assess and address security risks effectively.
• Strong communication skills to interact with passengers, crew, and other team members.
• Ability to remain calm under pressure and make quick, informed decisions.

Physical Requirements:

• Ability to conduct regular patrols and respond to emergencies, which may involve physical exertion.
• Willingness to work flexible hours, including nights, weekends, and holidays, and to adapt to varying weather conditions.

Certifications:

• Valid security officer certification or license as required by maritime regulations.
• Basic first aid and CPR certification preferred.

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Responsibilities

Reporting to the Bar Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding all beverage menu items in an informative and helpful way
• Mix drinks and control the beverage stock as per guidelines
• Have full knowledge of beverage lists and promotions
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned

Qualifications

• Previous bartending experience preferred
• Excellent knowledge of all beverage products
• Previous point of sale system experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects Of Position (include But Are Not Limited To)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

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You Will Be Accountable For:

• Passionately and expertly creating a 5 star luxury guest experience, characterized by flawless efficiency and authentic emotional connection
• Taking ownership of any guest request which comes your way seeing it through until completion
• Maximizing internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your Key Responsibilities & Contribution Will Be:

• Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
• Confidently undertake all elements of the front desk operation including arrivals, check out and billing
• Process all financial transactions with accuracy
• Provide in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms
• Drive revenue through upselling and cross selling.
• Communicate clearly with other teams and through RSM to ensure efficient service for our guests
• Seek opportunities to surprise and delight our guests
• Meet all service standards in every guest interaction
• Ensure that deliveries for guests and colleagues are correctly recorded and delivered
• Ensure the front hall is covered at all times and provides a warm welcome for all guests
• Promote and nurture positive relationships in the local area strengthening our position in the marketplace
• Pay keen attention to guest preferences and update profiles accordingly
• Cover the night shift including assistance with preparation of the night audit

Qualifications

What you will need to do this role:

• 1 - 3 years experience in a luxury hospitality environment
• Excellent customer service skills
• Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Previous experience of guest complaint handling and going the extra mile to meet guest needs
• Flexibility to work different shifts including night shifts
• Knowledge of OPERA PMS

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Key Responsibilities:

• Greet guests upon arrival and assist with their luggage
• Escort guests to their cabins and familiarize them with the ship's amenities
• Provide personalized and attentive service to guests throughout their stay
• Take care of guests' personal requests and ensure they are met in a timely manner
• Assist with meal service, including setting up and serving meals, and ensuring the dining area is clean and well-stocked
• Maintain and organize guest cabins to the highest standards
• Coordinate with other crew members to ensure smooth operations and guest satisfaction
• Handle any guest complaints or issues with professionalism and discretion
• Keep track of inventory and restock supplies as needed
• Follow safety and security procedures at all times
• Perform any other duties as assigned by the Cruise Director or Captain

Qualifications:

• Minimum of 2 years of experience as a Butler in a luxury hotel or cruise ship setting
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work under pressure and in a fast-paced environment
• Fluent in English, knowledge of other languages is a plus
• Must be physically fit and able to stand for long periods of time
• Must be willing to work flexible hours, including evenings, weekends, and holidays
• Must have a valid passport and be able to travel internationally
• Must have a positive attitude and a passion for providing exceptional customer service