Latest Job at Blueion Support Services

RESPONSIBILITIES

• Ownership of Premier Bet brand strategy across 18 African markets, driving targeting, positioning and marketing objectives
• Planning and delivery of brand marketing campaigns in cooperation with local stakeholders
• Briefing and coordination of advertising material, in cooperation with inhouse design team
• Local marketing budget management, in cooperation with country management and finance
• Ownership of quantitative and qualitative competitive insights
• Monthly reporting on user behaviour and commercial metrics
• Quarterly reporting on brand health metrics

ESSENTIAL SKILLS AND EXPERIENCE

• Trained marketer with a holistic understanding of marketing effectiveness
• At least 3 years’ experience in a brand management or marketing role, either advertiser-side or agency-side.
• Either Fluent French or Portuguese speaking.
• Experience in campaign managing above the line marketing channels (TV, Outdoor, Radio, Brand display)
• Creative copy writing skills
• Effective campaign briefing
• Proven project management experience, enabling you to deliver upon challenging timelines
• Analytical thinker
• Effective written and verbal communicator
• Commercial and ROI driven mindset
• Entrepreneurial, out-of-the-box thinker with a can-do attitude
• Team player

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HR Administration:

• Appointment & Termination documentation including conducting exit interviews (letters/Unemployment Forms/Certificate of Service /Membership to Medical aid & Provident Fund etc.)
• Present Human Resources Section of On-Boarding Programme to new staff and co-ordinate the On-Boarding programme for other Departments.
• Manage the capturing of HR information and data into the relevant systems and assure the integrity of the data.
• Provide advice and information to the functional leads and employees on HR policies and procedures. Ensuring that management and staff understand company’s policies and procedures and apply them correctly.
• Manage and update business organisational organograms and ensure that all organograms are up to date.
• Do quarterly STATS reports for the South African Government as per legislation.

Employee Relations:

• Provide advice to functional leads on disciplinary cases, grievances and incapacity.
• Review practices to ensure statutory compliance and regularly provide guidance to functional leads.
• Represent the organisation at CCMA (Conciliation and Arbitration).
• Manage and coordinate employee wellness.

Recruitment:

• Ensure that the Recruitment process is adhered to, and jobs are timeously advertised and tracked.
• Manage and conduct interviews with functional leads and selection test and make recommendations to the HR Manager.
• Supervise the orientation of new employees.
• Manage probationary reviews, employee evaluations and terminations.
• Ensure that the site job descriptions are relevant and up to date.

Talent Management:

• Coach functional leads on Performance Management Process and T&O Review process.
• Coordinate the performance appraisal documents and consolidate performance ratings.
• Drive the succession planning for the site.
• Facilitate employment equity target setting and monitor profile.
• Ensure that the EE committee meetings takes place quarterly.
• Drive change management initiatives in line with the business and organisational objectives.

Requirements

• Grade 12
• Bachelor's degree in HR Management or equivalent
• Minimum 7 years' experience in HR management

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Responsibilities include the following:

• Analyzing rejection strategy
• Manage a team of Deposit Specialists.
• Maximize player acceptance rates, behaviour and journeys through analytical data.
• Ensure deposit costs are marginalized.
• Manage players on tiers - New/ regular/VIP through effective whitelisting.
• Timeous reviews of limits and anticipation of core peak revenue times.
• Optimizing all deposit methods on a country level.
• Providing Support for processors that go down or that need to be shut down as well as reduce emergency maintenance.
• Test new processors and take them live (Liaise with Aris with regards to Integration).
• Training of new Team Members coming into the Payments Department.
• Operational reports to management on a daily, weekly and monthly basis.
• Processor operations, to ensure all processors that are active are functioning optimally.
• Communicating to all affected stake holders of all issues affecting casino operations.
• Ensuring all departments processors and procedures are being adhered to across the department.

Skills and Attributes:

• Strong attention to detail.
• Be Technical, ability to make data driven decisions using metrics and ratios to trigger reviews effectively, so we can mitigate risk real time.
• Have a customer centric mindset in aligning processing and player experience.
• Continuous communication with the team. Keep your finger on the pulse of the business.
• Efficiency
• Continuously evaluate and identify opportunities for process improvement by being proactive.
• Have strong Leadership skills and continuously develop them.
• Organization and planning, be able to juggle multiple priorities and projects at any given time ensuring deadlines are met.
• Ability to work under pressure and maintain a friendly disposition.
• Adaptability, this is key to being on top of processing to ensure we think outside the box and keep abreast of industry standards and know our systems and their flaws.

Qualifications:

• Bachelor's Degree required, preferably in Business, Finance or related.
• Experience in iGaming, online sports, or banking.
• At least 3 years of experience in a banking & processing role.
• Broad knowledge of processing and merchant procedures.
• Proficient in Microsoft Office (Preferably Excel).

Advantageous:

• Experience with Scrum and agile methodologies.
• Proficient in Power BI, Jira and Confluence.
• Technically aware, comfortable working with multiple IT systems, databases, and programs.
• Excellent written and spoken English.