Latest Job at Virgin Active South Africa

Your Purpose....

• The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible
• To focus on giving members an irresistible experience

Your Duties & Responsibilities…

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Be self-disciplined and plan and work independently
• Work flexibly e.g. weekends, early or late hours, as well as Public holidays
• Computer literate – proficient and agile when using Word, Excel, Outlook
• Write emails freely with excellent knowledge of grammar and spelling.
• Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
• Develop and build great networks and relationships with potential members & colleagues
• Follow a manual process of tracking potential members.
• Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
• Perform administrative functions as required for this role.
• Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
• Responsible for generating leads for future sales.
• Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
• Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
• Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
• Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
• Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
• Complete monthly sales product training as required
• Maintain a positive, productive working relationship with all Support Office and Club staff.
• Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
• Ensure that you effectively and efficiently resolve prospect inquiries.
• Be accountable for achieving your KPIs monthly.
• Collaborate with your team to achieve the minimum requirement of budget performance
• Set appointments from contacts made using centrally generated leads
• To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
• Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
• Responsible for meeting KPIs monthly which has been predetermined by your line manager.
• You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
• When required you’ll also perform additional tasks including, but not limited to:
• Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests

We can’t live without…

• Matric or equivalent qualification
• Up to 3 years’ experience as sales or retentions representative or similar sales role
• Proven track record of successfully meeting sales budgets preferably over the phone
• Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.

We’d like you to have…

• Adaptability (must be able to adapt to a faced paced, challenging environment)
• Be curious
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

What success looks like [Key Performance Indicators (KPIs)]…

• Sales Budget
• Lead completion rate
• Unpaids percentage
• Conversation Rate
• Quality Assurance & Compliance
• Virgin Values

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Your Duties and Responsibilities...

Strategy and Planning 

•  Develop and roll out a comprehensive energy management strategy that shapes and guides our energy and utilities landscape.
• Set and align annual and long-term goals for energy efficiency and sustainability aligned with the company’s overall objectives.

Data Analysis and Reporting 

• Analyse energy consumption data to uncover trends and unlock new opportunities for improvement.
• Maintain accurate records of energy usage and other sustainability data for compliance and reporting purposes.

Audits and Assessments

• Conduct energy audits and assessments to ensure we’re using energy responsibly, that standards are met and to find energy saving potentials.

System Design and Innovation

• Analyse and innovate on system designs for new equipment and refurb projects to increase energy performance.
• Create best practices for system and equipment design/selection and operating procedures.

Project Management

• Spearhead and drive energy efficiency projects, including retrofitting and upgrading equipment.

Collaboration and Leadership

• Collaborate with and inspire regional facility managers and other departments to champion energy-saving initiatives and sustainable practices.
• Empower and educate staff on energy conservation practices to foster a culture of sustainability.

Financial Management 

• Develop and manage the energy budget, ensuring cost-effective use of resources.
• Develop business cases for the implementation of energy initiatives.

Our Minimum Requirements...

We can’t live without… 

• Experience in successfully managing multiple contracts and vendors, ideally in a facilities environment.
• Strong negotiation skills tied with a keen business acumen to extract the best value for the company.
• Analytical ability, attention to detail and clear reporting and communication skills.
• Impeccable integrity in managing the resources of the company.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… 

• A relevant tertiary qualification
• An in-depth understanding of legal and commercial aspects of contracts and service level agreements.
• Knowledge of the relevant software tools/platforms (Microsoft Excel, Smartsheet, d365)
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

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Your Purpose...

• The Systems Specialist is responsible for the design, implementation, and maintenance of critical facilities systems, including building management systems (BMS), access control, fire detection, intruder alarms and energy reporting systems. This role ensures the safety, security, and operational efficiency of our facilities, contributing to a sustainable and performance-oriented environment.

Your Duties and Responsibilities...

Sytems Design and Implementation

• Analyse the needs for monitoring and control across locations to define an overall systems architecture.
• Survey and evaluate building management systems available in the market and propose a cost-effective, fit-for-purpose standard solution.
• Design and deploy building management systems (BMS) to optimize operations and energy performance.
• Develop centralised reporting to provide transparency on performance across the estate and highlight existing and potential problems.
• Oversee the specification of fire detection, access control, intruder alarm, dedicated equipment control and related systems in the context of the overall systems architecture.

Maintenance and Support

• Conduct regular maintenance and swift troubleshooting to keep all systems in peak condition.
• Provide hands-on technical support and training to staff, ensuring smooth operation of all systems.

Project/Programme Management

• Develop and implement an overall programme for upgrading of BMS and related systems.
• Lead projects related to the installation and enhancement of facilities systems.
• Manage project timelines, budgets, and resources with precision.
• Collaborate with cross-functional teams to ensure seamless system integration.

Our Minimum Requirements...

We can’t live without… 

• Suitable qualification in a related engineering discipline, e.g. automation, mechatronics or instrumentation & control.
• Experience in the design, implementation, commissioning, operation and maintenance of BMS or similar automation systems.
• Knowledge of the control strategies and monitoring requirements for facilities systems, including HVAC, lighting, chillers, water treatment and reticulation, fire detection, access control and intruder alarms. 

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Big-picture thinking to define overall architectures coupled with in-depth knowledge to implement systems.
• The ability to find cost-effective solutions at scale.
• Integrity and transparency in the handling of sensitive and important financial data.
• A genuine passion for systems at the interface of IT and the physical world.
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)