Latest Job Openings at Broadband Infraco

Key Responsibilities:

• Reporting to Chief Technical Officer, the incumbent will:
• Development of the company’s IT strategy in alignment with overall business goals.
• IT Infrastructure Management oversee the planning, Implementation and maintenance of the company’s IT infrastructure including servers, networks, hardware, and software.
• Develop and manage the IT budget, ensuring optimal allocation of resources and cost effectiveness, monitor and control IT related expenses.
• Cyber Security and compliance – develop and implement IT security policies and procedures to safeguard company data, information and ensuring compliance with relevant regulations.
• Manage IT support and Helpdesk.
• Disaster Recovery and business continuity Management – Develop and maintain a comprehensive disaster recovery and business continuity plan.
• Implement and Manage systems for performance Monitoring and reporting.
• Draft RFOs, RFPs
• Monitor budget performance on a monthly and quarterly basis.
• Implement and Manage knowledge management systems.
• Develop and implement information security policies.
• Establish business intelligence tools encompassing data mining, extraction, dissemination of information.
• Provision of tools to manage applications.
• Team Leadership and Development of IT team – provide resources in terms of application specialists, database administrators.
• Innovation - Identify emerging technologies and trends, and evaluate their potential to enhance business processes, service delivery, and customer experience. 

Qualification and Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (required). Minimum of 8-10 years of experience in IT management roles, with at least 3 years in a senior leadership position.
• Industry recognised certifications such as PMP, ITIL, CCNP, CISSP, and relevant vendor specific certifications. Extensive experience in leading and managing IT teams.
• In-depth knowledge of IT infrastructure, systems, and software.
• Demonstrate success in implementing innovative IT solutions.

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Key Responsibilities:

• Reporting to the Chief Engineer the incumbent will:
• Lead the end-to-end development of new fibre and wireless broadband products.
• Design scalable and reliable broadband solutions for enterprise, wholesale, and residential customers.
• Develop and improve product features based on customer needs and emerging technologies.
• Manage the entire product lifecycle from concept and prototyping to deployment and performance monitoring.
• Continuously analyse product performance and implement upgrades to improve service quality and customer satisfaction.
• Oversee product testing, including lab and field trials, to ensure service reliability and performance standards.
• Conduct thorough market research and competitor analysis to identify trends and customer needs.
• Collaborate with the sales and marketing teams to align product development with market demand.
• Recommend strategic product development initiatives based on data analysis and market forecasts.
• Work closely with network engineers, customer solution engineers and operations teams to integrate new products into the company's infrastructure.
• Liaise with vendors and technology partners.
• Develop and maintain technical documentation, including product specifications, user guides, and installation procedures.
• Drive continuous improvement in the company’s product portfolio, focusing on efficiency, performance, and customer satisfaction.

 Qualification and Experience:

• Bachelor’s degree in Electrical Engineering, Computer Science or a related field.
• Minimum of 3-5 years of experience in product development or engineering, ideally in a telecommunications or broadband company.
• Strong background in fibre optic and wireless technologies, IP products, and networking protocols such as BGP, MPLS, IPv4/IPv6.
• Excellent communication and presentation skills for both technical and nontechnical audiences.
• Experience with internet and broadband products, including SD-WAN, cloud services, and network security solutions.
• Knowledge of core network design, IP backbone, fibre networks (DWDM and OTN), and wireless technologies (Wi-Fi, LTE, 5G).
• Ability to work collaboratively in cross-functional teams.