MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropT...
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Position Overview:
Are you ready to be a driving force in transforming UK Social (government) housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions. We're seeking a dynamic, enthusiastic, and proactive Application Consultant to join our ever-growing Professional Services team and help make a real difference.
Key responsibilities:
- Understand and document our clients’ business requirements.
- Setup and maintain software applications.
- Assist in the customisation and configuration of our software.
- Provide user management and tailored application support.
- Review cyclical processes and work with clients to optimise them and minimise issues.
- Monitor system and integration alerts:
- Assist in the setup of solution integration.
- Review system alerts and work to minimise integration issues.
- Provide advice and guidance to resolve integration issues.
- Create and maintain comprehensive, user-friendly documentation specific to UK Social housing, including guides and best practices.
Requirements:
- Basic understanding of and willingness to learn UK Social (government) housing principles and processes.
- Proven experience as an application support analyst or application managed services consultant.
- Ability to learn and digest new software quickly.
- Solid functional and technical acumen with the ability to communicate complex concepts in an accessible way.
- Organised, methodical, and with a sound commercial approach.
- Exceptional verbal and written communication, presentation, and interpersonal skills.
- Focused and detail orientated.
- Self-motivated and able to work independently.
- Good problem-solving skills.
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Overview:
As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools.
In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.
RESPONSIBILITIES:
- Manages related Service Desk Tool queues and tickets
- Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
- Deployment and configuration of vMware Virtual Machines in vCentre and Azure
- Installation and management of IT security tools
- Build new systems and deploy application software
- Install new software releases and system upgrades
- Review of SOPs and documentation
- Remote Desktop Gateway management, configuration, and troubleshooting
- Configuration of monitoring tools
- Active Directory management and troubleshooting
- VPN Configuration and troubleshooting
- General vCentre management and troubleshooting
- Certificate Management
- Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
REQUIREMENTS:
- Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
- Proficiency in server, storage and virtualization standards, techniques and tools.
- Analytical/problem-solving skills.
- Clear and concise verbal and written communication to all levels of the organization.
- Effectively organize and prioritize work.
- Simultaneously manage and deliver multiple projects.
- Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
- Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
- Ability to be available for possible afterhours and standby if required
- Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus
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RESPONSIBILITIES:
Working as part of the Professional Services team to provide integration, application development, report writing, data analysis and providing analytical consulting services for existing and new clients throughout EMEA.
This is an exciting position; the successful candidate must be capable of interpreting client requests to facilitate technology-based solutions to business problems. Key areas of responsibility are;
- The creation of new and the enhancement of existing product integrations using;
- SQL Server Integration Services (SSIS) and proprietary tools
- Web Services built on the SOAP protocol or the REST architecture using the JSON or XML messaging formats (including the creation of WSDL and XSD files).
- Familiar with Enterprise Service Bus (ESB) and Message Queuing technology such as those provided by SAP, JDE or Oracle.
- Pentaho for data management.
- Using automated API testing tools such as SoapUI.
- Supporting the SaaS Services team to implement SFTP on behalf of clients
- Provide ETL services using proprietary tools which involves working closely with the client to migrate data from third party systems
- To enhance the existing application using;
- Oracle Forms
- Java and JavaScript
- C# and the .NET framework including the use of the Visual Studio IDE.
- Knowledge of document management systems such as SharePoint is an advantage.
- Source Code Management
- Team Foundation Server (TFS) using Team Foundation Version Control (TFVC).
- Git
- Using Microsoft Azure DevOps to manage the build and release pipelines.
- The creation of new SQL Server Reporting Services (SSRS), Crystal and Eclipse reports using native T-SQL, Stored Procedures and proprietary tools
- Working with front end developers to produce data for our software products and report layout designers to produce layouts to meet customer specifications
- Enhance dashboards according to client requirements using Microsoft Power BI.
- Optimizing the performance of production databases
- Creating and maintaining database code written in Oracle PL/SQL.
- Write technical business documentation including report specifications
- Assist clients and the team in software configuration, report building, testing, and deployment
- Manage project timelines, risks, and dependencies, and actively resolve project-related issues as they arise
- Be proactive, determined, and supportive in problem-solving within the team
- Raise and follow-up internal cases for development change requests, and action Project Manager and Consultant requests.
- All other duties as assigned
REQUIREMENTS:
- Information Technology related degree
- 2 years of experience in a technical role preferably with experience of Oracle SQL database queries
- Strong verbal and written communication skills
- Enthusiastic team player at all levels (individual contributor to executive)
- Ability to reason logically and provide and document technical solutions
- Ability to work on multiple projects and deliverables simultaneously with minimal direction
- High Competency in Excel, Word, PowerPoint.
- Experience in Financial reporting would be an advantage but is not essential
- Experience within a Real Estate context would be preferable
Other Skills/Experience:
- High initiative, self-motivation, and enthusiasm
- Strong professionalism and customer satisfaction orientation
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Position Overview:
MRI Software is seeking an Accounts Receivable Coordinator (Debtors Administrator) to join our team! We are looking for an ambitious, detailed orientated and organized employee, whose primary function will be:
- Working incoming tickets inquiries (client accounts email queries), sending invoices/statements and updating client info onto our systems and data maintenance.
- This position is strictly back-office, non-collections, non-client facing, pre-legal Debtors experience is a must. It is vital that the Accounts Receivable Coordinator builds and maintains a close relationship with all internal stakeholders, to ensure smooth running of accounts and encourage timely recovery of payments.
SKILLS & OTHER REQUIREMENTS
- Experience in Debtors Pre-Legal is preferred.
- Relevant tertiary qualification
- 2-5 years of proven full credit control function or related experience.
- Experience in working with targets and tight deadlines.
- Excellent communication skills, both written and verbal.
- Strong problem solving and time management skills.
- Working knowledge of MS Office, especially Excel (Intermediate level
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Overview:
As a Systems Administrator with the MRI Software IT Services Team, you will work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, SQL, Citrix, Cisco hardware, FortiNet firewalls and many more networking and operational tools.
In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.
Responsibilities:
- Deployment and configuration of VMware Virtual Machines in vCentre and Azure
- Citrix DaaS
- Installation and management of IT security tools
- SQL Server and DB administration
- Managing and administering service desk ticketing system queues
- Review of SOPs and documentation
- Remote Desktop Gateway management, configuration and troubleshooting
- IPSEC Tunnels and administration
- Configuration of monitoring tools
- Active Directory management and troubleshooting
- VPN Configuration and troubleshooting
- General vCentre management and troubleshooting
- SFTP Server management
- IP Subnet management
- Certificate Management
- SMTP Relay server troubleshooting and management
- Azure Kubernetes Cluster Services
- Patching and Updates
- Server Builds and Software deployments
- Standby and Overtime duties required
- Client Engagements
Knowledge and Skills:
- Strong interest in general IT (Networking, Operating Systems, Scripting)
- Attention to detail, ability to follow SOPs and suggest improvements to documentation and processes
- Ability to multi-task and prioritise accordingly
- Strong Interpersonal Skills with focus in Customer Centricity
- Strong vendor management skills
Education
- Bachelor’s Degree Computer Science, Information Systems or equivalent
- MTA/MCSE/Azure Certified
- VMWare Certification
- Security Certification
- ITIL nice to have
Method of Application
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