Latest Job Openings at The Heineken Company

KEY RESPONSIBILITIES

• Analyses payments and identify short payments and disputes.
• Reconcile differences and apply the payments to invoices.
• Contact debtors for payments/outstanding amounts on accounts.
• Send letters of demand (post reminders, follow-ups and final demands being sent out)
• Manage the process of collections to legal action.
• Conduct reconciliations once payment has been made.
• Overdue greater than 60days handed over to legal.
• Manage the claims process on discounts, returns, bottles and stock corrections.
• Investigate validity of claim when a customer submits a complaint.
• Handling of quality claims (e.g. glass in wine, open bottles, etc.)
• Collecting information for reports on the claims and disputes that have been submitted
• Identify repayment opportunities for accounts in default.
• Repayment requests managed within a maximum 4-week period.
• Longer than 4 weeks repayment referred to the legal controller.
• Handed over to legal when defaults on arrangement.
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Maintain sound working relationship with stakeholders.
• Build, support, and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
• Keep minutes of stakeholder meetings
• Proactive risk identification, mitigation, and management
• Ensure compliance to Order to Cash policies, procedures
• Compile, submit and present various reports as required.
• Provide progress reports and performance reports when required.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Culture Shaping Survey IDP in place.
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of the team where gaps have been identified.

EDUCATION AND EXPERIENCE

• Relevant tertiary qualification in Finance / Credit (Minimum)
• Minimum 3 years collection experience in an FMCG environment
• Understanding of Call/Contact Centre operating models, performance requirements and reporting
• Knowledge of and experience using automated debt collection solutions / software
• SAP experience highly beneficial
• Computer literate and proficiency with the Microsoft Office suite of products, especially MS Excel
• Excellent analytical skills along with the ability to create and present detailed reports.
• Ability to accurately process numerical data.
• Effectively prioritize daily workload
• Problem-solving attitude
• Understanding of debit/credit entries
• Excellent verbal and written ability
• Highly motivated and enthusiastic and able to respond to changes in priorities.
• Confident and articulate team player
• Good understanding of business processes, controls, and documentations.
• Build relationships both in credit department and across departments

go to method of application »

Key Performance Areas would include, but are not limited to:

Optimise Working capital efficiency through:

• Optimised MRP
• MRP Health
• Ensure delighted internal customers (Manufacturing-Materials Planning-Group Planning & Procurement)
• Ensure reliable Planning and Supplier performance to support Manufacturing performance

 Achieve Sustainability through:

• Reduced Operating Costs
• Improved Customer Service
• Ownership and accountability
• Integration Management
• Working within Functional Integration Teams (referred to as FIT)
• Exception Management
• Enable group COGS optimisation by creating a competitive advantage on Direct material cost
• Sound knowledge of inventory replenishment and the management role in ensuring materials are available when needed
• Good working knowledge of the management of both logistics and the supply chain environment.

The successful candidate must have the following skills and experience:

• A relevant Degree within Supply Chain.
• Understand the entire value chain of the business
• Understand the full impact of dealing with the storage and distribution of goods, as well as the planning and managing of the movement of goods in a supply chain
• Display basic knowledge of the process environment for manufacturing and the role that supply planning plays in the production environment
• Show a reasonable proficiency in all areas of advanced planning, both demand and supply
• Display an advanced understanding of supply planning principles concerning efficient production, resource capacities, Master Scheduling and S&OPs, BOMs and purchasing
• Understand the importance and roles of replenishment rules, lead-time, classes of inventory, safety stock, inventory related costs, inventory control systems
• Computer Skills:  Use of MS Excel, MS Word, MS PowerPoint; Use of ERP and MRP systems (I); Use of in-house systems/tools
•  Solve advanced mathematical problems
• Exhibit advanced modelling understanding
• Show deep reasoning and analytical skills
• Effectively interact with all levels of staff with excellent interpersonal skills.
• Communicate clearly in English, both written and spoken
• Have a good overall understanding of business operations and the management thereof
• Management activities and business concepts
• Business outcomes and financial reporting
• Decision support models
• Demonstrate a practical knowledge of project management principles and practices in the material planning and general business environments
• Interact with team members across all business functions. Show commitment to the team and an ability to engage effectively with team-members
• Understand what it actually takes to delight both internal and external customers
• Identify and report problems to managers

go to method of application »

Key Responsibilities

People Management and Development:

• Prepare training needs analysis and develop training plans accordingly. Monitor that training delivers the expected results.
• Ensure career development is in line with the strategic business needs.
• Maintain a good and healthy work environment in the department.
• Apply Company’s policies in terms of recruitment, compensation, and people development.
• Conduct performance reviews for subordinates.

Plant and process operations:

• Manage the packaging process, applying the Company’s Rules, Standards & Procedures.
• Monitor process and product parameters, ensuring respect of specifications.
• Actively collaborate with the Quality Department in order to interpret results (also making use of statistic tools) and use them as a leverage for improvement.
• Facilitate GSC audits at the brewery and implement corrective action when required.
• Monitor and reduces extract losses whenever possible.
• Ensure sampling plan is applied by packaging operators.
• Support the Production Manager in establishing “lean” ways of working that can positively impact productivity.
• Monitor OPI and make sure structural improvement plans are produced and implemented, also using TPM.
• Ensure plant is operated according to the suppliers’ instructions and manuals.
• Ensure plant is effectively maintained and planned maintenance is applied (SAHARA).
• Prepare recovery plans, if necessary.
• Manage modifications of process control and installation, ensuring respective manuals are updated.
• Ensure formal failure analysis techniques are applied to recover in case of breakdowns (for instance, Breakdown Analysis, 5Why).
• Ensures all Quality parameters are met.

Programs and Systems:

• Facilitate implementation of Company strategic programs (i.e., TPM).
• Facilitate implementation of Company systems.

Investments:

• Together with the Packaging Manager develop capacity plans in order to cope with the future brewery’s requirements.
• Propose investments in order to improve the quality of the supply; the continuity of operations; the capacity of the installations and/or the productivity of the lines.
• Support the Technical Department in managing the implementation and installation of the investments.

Planning:

• Ensure adherence to production and packaging planning and deploys resources accordingly, in the most cost-effective way.
• Ensure adequate stock of packaging and auxiliary materials is kept in order to secure continuity of operations.

Budget:

• Support the Production Manager in preparing the department budget, in terms of materials and human resources.
• Monitor actual versus planned results and take effective measures in case of deviations.
• Share results with team leaders in Packaging Department in order to have understanding and buy-in.
• Ensures People budget (temp labour, overtime and other People related costs) is met.

Job Requirements

• Electrical, Mechanical, Industrial Engineering Degree or equivalent.
• 3 years experience as a Departmental Manager in a food manufacturing environment or 5 years experience as a Team Leader in a food manufacturing environment.
• Needs to have hands on experience with maintenance and breakdown activities. Actively able to drive problem solving.

go to method of application »

Key performance areas include (but are not limited to):

• Maintenance of Packaging Equipment, Mechanical
• Ensure Maintenance is performed according to company standards.
• Drive reliability and equipment availability in packaging.
• Ensure utilities are managed and used sustainably in area of responsibility.
• Management of Maintenance teams
• Management of Maintenance Contractors
• Review of Planned Maintenance tasks and plans
• Ensure OSHACT and Food safety regulations are adhered to.
• Identify training needs and assist Artisans in managing personal development.
• Training of Packaging operators on basic maintenance principles (Autonomous Maintenance)

The successful candidate must have the following qualification, experience/skills:

• N6 Mechanical/ Electrical Engineering Certificate and a trade test certificate.
• Knowledge of Packaging equipment, workshop and engineering practices, tools, and apparatus.
• Minimum of 5 years practical experience.
• 3 years’ experience in managing and leading a team.
• Have proven verbal and written communication skills.
• Knowledge of safety regulations regarding tools.
• Experience in FMCG environment will be an advantage.
• Knowledge of all workshop/engineering tools, machines, apparatus, and materials.
• Computer literate, SAP, MS Word & MS Excel.
• Ability to work independently and under pressure.

go to method of application »

KEY RESULT AREAS

• Drive market share 
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP 
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

go to method of application »

Key Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.
• Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)
• Manage Customer P&L and grow account profitability
• Grow market share
• Serve as the single point of contact to coordinate interaction between all functional areas within Heineken Beverages and their counterparts within the Group Account.
• Analyze and interpret business information including legal parameters and governance requirements.
• Follow Heineken Beverage’s policies and procedures and identify opportunities for continuous improvement

Job Requirements:

• Relevant tertiary qualification i.e National Diploma/Degree is needed for the role.
• Minimum of 5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.
• Sound knowledge of Group Account/Key Account practices and procedures.
• Successful track record in relationship management.
• Proven track record with sizable portfolio
• Above average business acumen, commercial accounting and profitability management skills
• Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.

go to method of application »

Key performance areas include, but are not limited to: 

Process Engineering: 

• Responsible for the process analysis, design, implementation, and execution across the Adam Tas Cluster to ensure end-to-end efficient and optimal utilisation of resources. 
• Mass & Energy Balances of all process to ensure accurate allocations and to track usage. 
• Develop and present business cases. 
• Development of SOPs for all processes that are operated by site engineering. 
• Provide operational support by collecting, analysing, and interpreting data and initiating proactive corrective actions to ensure cluster performance adhere to set KPI’s. 
• Define critical process control points. 
• Preparation of P&ID’s and design documentation including plant layout designs. 
• Project Management to support process optimisation. 
• Identify and implement process improvements to support issues resolution and optimising production processes to eliminate losses, improve quality, capacity, throughput, and conversion cost.  
• Implement and maintain a configuration management and governance process. 
• Lead Hazard & Operability studies (HAZOP) as a structured and systematic examination of complex processes/ systems to identify hazards to personnel, equipment and/or the environment, as well as operability problems that could affect efficiency of operations.  
• Conduct process capability and utilisation studies.  
• Understand the manufacturing processes and technologies and work with maintenance and production teams relating to process capability and efficiency challenges. 
• Work with project engineering and evaluate the impact of projects on current processes. 
• Problem solving and technical guidance of the operational/maintenance teams. 
• Develop and/or review detailed specifications for work to be placed on tender or quotation and recommend contractors to be used. 
• Ensure compliance to OHSACT and all Heineken Beverages SHEQFS standards and procedures.  

Leadership: 

• Build and lead a high-performing team, that is resourced right and has the right level of competence, that drive innovation and business success. 
• Create a safe, positive, and supportive environment that will benefit both employees and the engineering team. 
• Providing a safe working environment, free from hazards and risks. 
• Manage performance and people development within department. 
• Ensure crew complies and adheres to all relevant policies, procedures, work instruction and SOPs. 

SHERQ:  

• Develop and Management of SHERQ systems (ISO 9001/14000/22001/45001/50001) in responsibility area. 
• Develop and manage environmental legal registers. (River water samples, boiler treatment, borehole compliance, SANS241, air emissions, reclamation water, cooling towers, etc.) 
• Ensure that all permits and local laws/ by-laws conditions are always met. 
• Establish and maintain relationships with authorities to ensure company objectives in terms of legal compliance are achieved. 
• Establish and maintain relationships with COE. 
• Monitor and report on environmental performance (water, electricity, energy, carbon footprint, effluent) and ensure objectives and targets are met. 
• Provide support during internal & external audits and other verification activities across the site. 

Maintenance & Utilities Management: 

• Ensure that all stakeholders are supplied with accurate and reliable air, cooling, steam, electricity, water, wastewater treatment, etc. 
• Responsible for all the legal, regulatory, and statutory requirements associated with maintenance execution. 
• Managing and supervising the utilities and cellar maintenance team, set priorities, and provide technical advice to team as required. 
• Ensure that all maintenance work is completed on time, within budget and in compliance with standards. 
• Develop team goals and roadmaps for maintenance department aligned with site engineering strategy. 

Financial Management: 

• Responsible for drafting the engineering OPEX budget for utilities and maintenance. 
• Manage part of the OPEX budget for engineering and ensure governance. 

The successful candidate must have the following experience/skills: 

• Tertiary qualification BSc degree, B. Tech degree (Mechanical, Electrical, Chemical, or Industrial) 
• A Government Certificate of Competency will be advantageous 
• At least 5 years relevant maintenance, process and project management experience, preferably in a beverage or FMCG environment (including budget control) 
• Computer literacy (i.e. Microsoft Office, Excel, SAP-PM, etc.) 
• Willingness to work outside of normal working hours, when required 
• People management, performance management and leadership skills 
• Sound written and verbal communication skills at various levels of employees. 
• A self-starter with high levels of energy and motivation 
• The successful candidate must be innovative and drive best practices. 

go to method of application »

Key Responsibilities:

• Maintaining and developing relationships with existing and new customers.
• Achieve monthly sales targets through new business and upselling current customers.
• Use data to inform customers’ understanding of which products can help them reach their goals and how to achieve this.
• Identify and pursue new business opportunities and maintain a healthy pipeline for future deals.
• Present products to customers in a professional and knowledgeable manner
• Conducting market research to keep up to date with industry trends and competitor activity.
• Build and maintain a strong brand image.
• Communicate and collaborate with other members of the sales and marketing team.
• Drive and maintain Accessibility, Affordability, Availability and Activation
• Run price driven promotions.
• Maintain call strike rate in accordance with targets.
• Share and implement new ideas regarding sales and improving effectiveness of the sales teams and/ or the effectiveness of marketing activities.
• Take responsibility for personal improvement and skills development.
• Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• A bachelor's degree in Sales, Marketing, or a related field is preferred. Relevant industry training and certifications are an advantage.
• A minimum of 3 years of sales experience
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• Proven track record of meeting or exceeding sales targets
• Numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency.
• The ability to work optimally in a high performance and competitive environment.
• Ability to plan realistically and take action to deliver on time.
• Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills.
• Have a passion for customer service by making clients and their needs a primary focus.
• Strong analytical and problem-solving skills.
• High versatility to adapt to changing environment.
• Ability to effectively manage customer relationships.
• Ability to communicate effectively across all levels.