Latest Job Opportunities at hearX Group

Job Purpose:

• Leads the hearX sales and business development team with responsibility for all B2B sales, new business development, existing client growth and relationship management.   
• Directs hearX’s identification, development and conversion of B2B prospects and leads into customers.  Supervises a direct team of sales executives and business development managers both in South Africa and the United States.
• Defines sales development strategies and objectives, for both new and existing customers, with a strong concentration on the United States market and large global opportunities.
• Initiates business development opportunities, new alliances and drives the B2B sales team to meet stated sales performance objectives.
• Ultimately, grow hearX’s customer base, revenue and market share through successful business development in the global hearing test  market. 

Minimum education (essential):

• Bachelor's degree

Minimum applicable experience (years):

• 8-10 years

Required nature of experience:

• Sales team management
• Sales, new business development and client management experience working with large US and International businesses
• Proven network and existing relationships working within health and safety,  industrial or pharmaceutical companies
• Sales of complex product and service solutions to large and small businesses, preferably medical devices
• Business to Business sales, prospecting, lead nurturing and client management
• Strategic intent and business initiative within an underdeveloped hearing test market

Skills and Knowledge (essential):

• Excellent selling, communication and interpersonal skills, including written, verbal and presentation
• Business development, sales and revenue stream expansion
• Initiative to assess and initiate new business independently and through connections
• Working with early stage business ventures and achievement of revenue growth
• Proven ability to negotiate and work with high level executives
• Ability to navigate large organizations and build meaningful connections.
• Proven contract negotiation experience
• Excellent customer, patient and product understanding
• Team leadership, management and supervisory skills

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Job Purpose:

• Ensure software compliance to required standards and specifications. 
• Ensure the quality, reliability, and efficiency of software applications, preferably through the use of automated testing tools and methodologies.

Minimum education (essential):

• Qualification or certification in software testing

Minimum education (desirable):

• Diploma/Degree in Software Related Area

Minimum applicable experience (years):

• 3 - 5 years

Required nature of experience:

• Testing multiple platforms, including web and mobile based systems.
• Documentation and maintenance of software test artifacts.
• Using testing methodologies and techniques.
• Coding experience in any language, but preferably HTML, JavaScript, Kotlin or Swift. 
• Selenium, Cypress, Zephyr, Browserstack, Test Project  and JIRA experience would be advantageous.
• Testing in an Agile environment - where Agile is the development methodology

Skills and Knowledge (essential):

• Automated Test Tools and Platforms.
• Software development life cycle (SDLC) and the software test life cycle (STLC).
• Basic understanding of databases and SQL.
• Common software failures and faults
• JIRA agile processes
• Ensuring conformity of web design
• Smoke-, Functional-, Post deployment Testing
• Automation of Testing Processes
• Creating Test Cases.

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Job Purpose:

• Develop and maintain our innovative hearing health platforms on the iOS platform, ensuring code is generated that is in accordance with specifications, and which is neat, accurate and scalable. Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an iOS best practice perspective for products in the rest of the company. Work might also include mentoring other iOS developers.

Minimum education (essential): 

• National Senior Certificate

Minimum education (desirable): 

• Tertiary education diploma/degree relevant to software development.
• 3 year degree in computer science or equivalent.

Minimum applicable experience (years):

• 3 - 5 years as an iOS Developer

Required nature of experience:

• Experience in implementing and delivering native iOS applications of 1 or more projects.

Skills and Knowledge (essential):

Programming Languages and Concepts

• Swift (Advanced)
• Concurrency - Grand Central Dispatch (GCD), Operation Queues, Tasks
• Memory Management
• iOS best practices

iOS Frameworks and SDK’s

• Animation - Core Animation/ SwiftUI animation
• Lottie
• Combine
• Core Data
• RxSwift
• Core Bluetooth/ RxBluetoothKit

Development Tools

• Command Line Tools
• Continuous Integration/ Continuous Deployment CI/ CD (Xcode Cloud, GitHub Actions)
• Profiling

Version Control

• Complex Git workflows (rebasing, cherry-picking, git-bisect)

App Architecture and Design Patterns

• Dependency Injection

Networking

• SSL

User Interface Design

• Custom Transitions and Animations
• Accessibility
• Localization and Internationalization

Data Persistence

• Core Data models and migrations (Intermediate)

Testing

• Unit testing - mocking, stubbing (Advanced)

Performance Testing

• App life cycle

Background Execution

Additional Skills

• Human Interface Guidelines
• App Review Guidelines

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Job Purpose:

• Responsible for assisting the digital marketing team to monitor and optimize journeys to achieve set KPI targets  in order to work towards the common goal of the Marketing Department to assist and support the revenue goals of the B2C division, with a specific focus to actively support management to build out CRM strategies guided by market and competitor insights and historic performance.
• Will also assist with general marketing administrative tasks and continually strive to optimize processes to work more seamlessly.

Minimum education (essential):

• BCom Marketing Management or related Commerce degree

Minimum education (desirable):

• Postgraduate

Minimum applicable experience (years):

• 2 - 4 years

Required nature of experience:

• Business to Consumer marketing
• Marketing Administration 
• Digital Marketing 
• Marketing Campaigns - particularly in monitoring and optimizing campaigns (email, social media, content marketing, etc.).

Skills and Knowledge (essential):

• Proficient in Microsoft Suite or Google Suite
• Marketing research / competitor analysis
• Customer Relationship Management (CRM) systems 
• Strong analytical skills
• Optimizing lead conversion
• GA4 (Google Analytics 4)
• MailChimp or similar software
• Campaign management
• Customer segmentation

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Job Purpose:

• Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross functional leadership alignment, management of resources and team capacity. 
• Within our context at hearX, a Senior Business Analyst is akin to a Product Manager. 
• This role oversees a multi-disciplinary team.

Team Function:

• Business Analysis for the division (hardware, apps, back-end and Salesforce CRM for the call center)
• Business Intelligence (data) for the division across call center, marketing, customer delight etc.
• Logistics, supply chain and order fulfillment for international market(s)
• Hearing Aid Product Development (with team of audiologists)

Minimum education (essential): 

• BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics)

Minimum education (desirable): 

• BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics)

Minimum applicable experience (years):

• 5+ years

Required nature of experience:

• Business Analysis within the IT, software or medical device field (SaaS and/or PaaS models would be beneficial)
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management
• Software development life cycle (end-to-end project exposure)
• Stakeholder Management
• Mentoring
• Workshop Facilitation

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel / Google Sheets)
• Google Business Suite
• Solution design and documentation
• Specification design (ideally to functional level)
• Business Process design
• Business intelligence and analytics
• Big Data
• Project management methodologies
• BPMN 2.0 or UML Knowledge
• API knowledge 
• JIRA, Monday.com or similar task management 
• Confluence or similar documentation tools

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Job Purpose:

• To utilise various web based development languages to build responsive and adaptive UIs for internal and public facing web applications.  Our website and client-side web apps are built using React, Next.js, Tailwind, HTML5, JavaScript/TypeScript and CSS.

Minimum education (essential):

• Certificate in relevant Web Development or Graphic Design

Minimum education (desirable):

• Diploma in relevant Web Development or Graphic Design

Minimum applicable experience (years):

• 3+ years working experience

Required nature of experience:

• Experience with translating UI & UX designs into HTML, CSS and Javascript websites using React, with a focus on user experience and usability.
• Use sound development practices to build a solid product while iterating quickly.

Skills and Knowledge (essential):

• Angular
• React.js
• HTML
• JavaScript/TypeScript
• RESTful  API’s
• CSS
• Git
• Have an excellent sense of design and attention to detail
• Automated testing (Unit, Integration, End to end) e.g. Cypress, Jest)
• Code architecture and best practices
• CMS's (Content Management Systems) e.g. Strapi CMS

Skills and Knowledge (desirable):

• Next.js
• Tailwind CSS
• SCSS
• State management libraries

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Job purpose: 

• Product Experts provide high quality first line support and remote care to a hearing care programme being provisioned to service the market in the United States.
• They maintain high customer satisfaction and ensure customers are assisted with the information they require. Product Experts assist customers remotely via video and voice calls, texts, emails and messenger services.
• They troubleshoot basic issues with hearing aids, provide customers with support for the mobile application and any other query or information the Product Expert is able to.
• They ensure that customers' devices are operational and that the customers understand how to use and maintain their hearing aids and our Mobile application.

Minimum Requirements 
Education

• Matric (essential)
• Customer Satisfaction Certificate (desirable)

Experience 

• 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience

• Customer relations and relationship management
• Telephonic and email support 
• Video calling experience (advantageous)
• Contact center experience
• Telephonic sales experience and high conversion rates (advantageous)
• Technical support experience
• Administration and record management
• Working in a digital environment

Skills and Knowledge (essential)

• CRM system experience 
• Telephonic sales and support skills
• Excellent English skills (written and spoken)
• Excellent communication ability and oratorship 
• Conflict management 
• Typing, spelling, grammar, comprehension