Latest Jobs Amazon Web Services

• Promote AWS services in a defined territory or industry vertical.
• Develop and execute against a comprehensive account/territory plan.
• Create & articulate compelling value propositions around AWS services.
• Facilitate customer adoption.
• Maintain a robust projects pipeline.
• Work with partners to extend reach & promote adoption.
• Contribute to positive customer experience. Expect moderate travel.

Basic Qualifications

• Significant account management business development experience in the IT industry.
• A technical background in engineering, computer science, or MIS a plus.
• Direct field experience in working with large customer accounts.
• Strong verbal and written communications skills.
• Fluent in English, and ideally one other African language

Preferred Qualifications

• BA/BS degree preferred 

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•  Deliver timely, accurate and professional operational support to all internal and external customers
• Process and track high volume of product submissions and requests coming from sellers
• Vet sellers and products, including policy evaluation and usability review, to ensure quality experience for buyers
• Review feedback, investigate possible product issues, and work with different parties to fix them
• Improve and maintain quality catalog by having attention to detail and hold a quality high bar
• Assist with the definition and design of improvements to tools and standard operating procedures for the MCO team or sellers.
• Find process gaps, collect data, propose solutions, and work with engineers, PM teams, and management to improve the experience
• Demonstrate excellent time-management skills and the ability to work independently
• Contribute to a positive team environment and proactively help team members to meet and exceed team goals and metrics

Basic Qualifications

• College degree or equivalent work experience
• 3-5 years of prior operations or support experience
• Ability to communicate professionally both spoken and written languages with maturity, self confidence, and accuracy
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to understand technical subjects and connect dots
• Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
• Ability to handle multiple tasks and competing priorities
• Ability to deliver results independently in a fast-paced and rapidly changing environment
• Strong sense of ownership

Preferred Qualifications

• Graduate degree, MBA, or equivalent work experience
• Knowledge about software industry, cloud computing, and AWS
• Experience with vendor management, technical customer support, helpdesk, digital content pipeline and ingestion, TAM, PM, or quality assurance role
• Demonstrated ability to work in a cross-functional environment
• Experience integrating disparate processes and systems into a cohesive workflow
• Strong, creative, analytical problem-solving skills
• Ability to collect and present data to propose solutions to existing problems