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  • Posted: August 9, 2019
    Deadline: Not specified
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  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
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    Technical Account Manager

    •  Deliver timely, accurate and professional operational support to all internal and external customers
    • Process and track high volume of product submissions and requests coming from sellers
    • Vet sellers and products, including policy evaluation and usability review, to ensure quality experience for buyers
    • Review feedback, investigate possible product issues, and work with different parties to fix them
    • Improve and maintain quality catalog by having attention to detail and hold a quality high bar
    • Assist with the definition and design of improvements to tools and standard operating procedures for the MCO team or sellers.
    • Find process gaps, collect data, propose solutions, and work with engineers, PM teams, and management to improve the experience
    • Demonstrate excellent time-management skills and the ability to work independently
    • Contribute to a positive team environment and proactively help team members to meet and exceed team goals and metrics

    Basic Qualifications

    • College degree or equivalent work experience
    • 3-5 years of prior operations or support experience
    • Ability to communicate professionally both spoken and written languages with maturity, self confidence, and accuracy
    • Proficiency with Microsoft Office, including Outlook, Word, and Excel
    • Ability to understand technical subjects and connect dots
    • Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
    • Ability to handle multiple tasks and competing priorities
    • Ability to deliver results independently in a fast-paced and rapidly changing environment
    • Strong sense of ownership

    Preferred Qualifications

    • Graduate degree, MBA, or equivalent work experience
    • Knowledge about software industry, cloud computing, and AWS
    • Experience with vendor management, technical customer support, helpdesk, digital content pipeline and ingestion, TAM, PM, or quality assurance role
    • Demonstrated ability to work in a cross-functional environment
    • Experience integrating disparate processes and systems into a cohesive workflow
    • Strong, creative, analytical problem-solving skills
    • Ability to collect and present data to propose solutions to existing problems

    Method of Application

  • Send your application

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