Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
go to method of application »
Job Description
- Customer service: Deliver customer service at first point of contact
- Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
- Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
- Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer:
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes
Job Description
Analysis (including Business Case)
- Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
Solution Design (within DevOps Context)
- Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
People
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Conduct peer reviews & problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
To provide specialist advise and support in order to provide sales support through the execution of predefined objectives as per agreed standard operating procedures (SOPs) Selecting this role has a compensation & benefit impact in Botswana and Global Alliance Mozambique. Please contact Reward for details.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes
- Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures
- Self-development: Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
Develop solutions to current business problems that make commercial sense by extracting, analysing, and interpreting relevant data and engaging with key enablers in the business.
Job Description
- Data Capabilities: Build analytical tools to generate insights, recognise patterns and predict behaviour. Business Partnership: Present insights/tactical plans to business areas to enable enhancements, new initiatives etc. within the specific business being supported, to ultimately enable a better customer experience.
- Data Governance and Control: Ensure accuracy of Data collected and ensure Data governance required are met and adhered to.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
Execute cash & related transactions:
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
Customer Service:
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times
- Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate
- Wear policy Maintain a neat and tidy workstation at all times
- Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
- Deal Facilitation : Handle all customer interactions professionally and efficiently
- Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
Analysis (including Business Case)
- Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
Solution Design (within DevOps Context)
- Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
People
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Conduct peer reviews & problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear
- Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Method of Application
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