Latest Jobs at BCX

Core Description

A Hardware Asset Administrator is responsible for management and administration of End User Devices and peripherals using the Helix Remedy system to manage Asset calls and the Asset database throughout the IT Asset lifecycle.

Key Deliverables / Primary Functions

• Maintain up-to-date and accurate inventory of all EUD hardware assets, including computers, laptops, peripherals, and other hardware components.
• Manage the procurement process for new EUD hardware assets, including tracking deliveries, and ensuring proper disposal of end-of-life assets as per client processes.
• Assign unique asset tags to hardware assets and maintain a record of their location, status, and user assignments in the Helix Remedy system.
• Conduct physical audits periodically, to verify the existence and condition of hardware assets, reconciling the physical count with the database records.
• Ensure proper allocation of hardware assets to end users and track the assignment history, making adjustments in the asset database as needed.
• Maintain comprehensive documentation related to hardware assets, including warranty information, and asset sign-off forms.
• Generate and provide regular and ad-hoc reports on hardware asset status, usage, and expenses using the Helix Remedy system.
• Interact with hardware vendors and suppliers for procurement, logistics, and disposal of assets etc.
• Manage and coordinate assets calls throughout the lifecycle keeping all stakeholders updated.
• Continuously assess and improve asset management processes and workflows to enhance efficiency and reduce cost. Provide continuous updates to the states of the Hardware Assets in the Asset database as changes are affected.

Core Functional Skills & Knowledge

• Technical Report writing
• Process Orientation
• Teamwork
• System Administration
• Customer Needs Analysis

Core Behavioural Competencies

• Analysing
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Presenting and Communicating information

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 years’ experience in IT Asset Management.

Certifications

• ITIL Foundation

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Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Core Functional Skills & Knowledge

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

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Core Description

To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Knowledge

• Problem management
• Product Knowledge
• Result Orientation
• Unix/Linux Systems
• Core Behavioural Competencies
• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Unix/ Linux or
• 7 years’ experience in Unix/ Linux - Gr12

Certifications

• Red Hat Sales Specialist - IT Automation & Management
• IBM Sales: Power Systems with AIX

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Core Description

To provide support to the Sales effort by providing technical and client specific solution assistance to BCX Engagement. This is done through investigation, consultation and a thorough understanding of our client’s requirements which is achieved through co-operation and interaction with the Client, Client Engagement, Product Management and Technical Architecture Divisions.

Typically, will play a key role developing new business and take full responsibility for the full solution response of proposal preparation

Key Deliverables / Primary Functions

• Assist Engagement to identify sales opportunities
• Interpret and translate business requirements into an ICT Service solution
• Support Engagement in responding to new business opportunities
• Evaluation of proposed solution components to ensure consistency
• Create proposal addressing Business Requirement Specification, defining an ICT Services solution 
• Ensure cost duplication is eliminated
• Management, coordination & facilitation of the solution design process.
• Coordinate activities between Services and Engagement to facilitate solution development
• Schedule and facilitate solution development workshops
• Follow the proposal format
• Co-ordinate, manage and schedule dates and timing of the proposal
• Conduct progress meetings
• Participate in pricing model development
• Present solution
• Perform detail business risk assessments
• Consult during the transition of solution

Core Functional Skills & Knowledge

• Business Relationship Building
• Customer Service
• Wireless Technologies
• Access Solutions
• Security Solutions
• Research Processes & Methodology

Core Behavioural Competencies

• Culture Match
• Job Match
• Working with people
• Adhering to principles and values
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• A minimum of 5 years’ relevant experience within the field of technology pre-sales.
• If only Grade 12, a minimum of 7 years’ experience (Technical and pre- sales) would be required

Certifications

• OEM Cloud Certifications

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Core Description

Responsible for Support and contribute to the execution of strategic planning activities, seek out local & global research sources and support the analysis of shifts to the industry, competitor, and operational landscapes also responsible for providing supporting the preparation of the Enterprise and BU scorecards, focusing on priorities that have high enterprise strategic impact.

Key Deliverables / Primary Functions

• Contribute to conducting industry research, environmental scans, benchmarks analysis and collate global trends insights using industry, and global research resources
• Responsible for ensuring strategy engagement sessions are diarised, logistics planned, agenda is prepared, pre-reading collated and distributed 
• Support preparation of strategic planning submission templates, and guidelines 
• Responsible for preparation of the strategy overview documents and incorporation of inputs all gathered insights
• Contribute to the preparation of periodic point of views on the BCX strategic posture to support internal and external presentations by EXCO members 
• Support the planning and facilitation of the Enterprise and BU operational planning workshops
• Support the BUs engagements on unit operational plans to ensure alignment to the Enterprise strategic priorities 
• Contribute to preparation of the performance scorecards for all the EXCO members in alignment with the Enterprise priorities and support with validation of achieved outcomes
• Contribute to the management of the knowledge exchange forums and serve as strategy champion
• Support engagements with BUs to ensure alignment to the enterprise strategic posture
• Support the planning and facilitation of the annual strategic planning engagements and quarterly business reviews
• Contribute to the preparation of Group Strategy input documents including Board Packs 
• Support the cascading of enterprise strategy into operational plans
• Contribute to operationalizing knowledge sharing on strategy execution excellence

Core Functional Skills & Knowledge

• Research and Data Analysis
• Strategic Thinking and Planning
• Project Management
• Commercial and Financial Acumen
• Stakeholder management
• Collaboration

Core Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Experience

• 5 years of experience in a strategy focused role (e.g., corporate strategy, growth, business commercialisation, cost transformation, business design, capital efficiency or shared value) within management consulting or corporate strategy Or 
• If the highest qualification is grade 12, 7 years of experience is required