Latest Jobs at Beekman Group

Key Performance Areas: To provide assistance with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications and Experience:

• Previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies and Personal Attributes:

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Valid drivers licence will be an advantage.

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Key Performance Areas:

• Welcome and assist guests in a warm and professional manner.
• Handle reception duties, including check-ins and check-outs.
• Respond to guest enquiries and provide information about the resort and its facilities.
• Manage reservations, bookings and guest information.
• Handle telephone calls, emails and general administrative duties.
• Assist guests with requests, queries and complaints in a professional manner.
• Conduct camp/venue inspections and ensure areas are maintained to the required standard.
• Coordinate with housekeeping, maintenance and other departments to ensure excellent guest service.
• Assist with activities and events when required.
• Maintain a high standard of cleanliness, presentation and customer service.
• Perform any other reasonable duties required by management.

Minimum Qualifications and Experience:  

• Previous experience in hospitality, guest relations, tourism, or a similar role.
• Excellent communication and interpersonal skills.
• Friendly, approachable, professional and confident personality.
• Strong customer-service skills with a passion for creating exceptional guest experiences.
• Well-presented with a professional appearance.
• Strong organisational and administrative skills.
• Computer literate with good attention to detail.
• Reliable, energetic and able to work independently.
• Ability to work well under pressure in a busy resort environment.
• Willingness to work flexible shifts, including weekends and public holidays.
• A valid driver’s licence would be an advantage.