Latest Jobs at Discovery Limited

Key Purpose

• The successful applicant will support the Performance Services Department with day to day HR administration and will be an integral part of the Performance Services Team assisting with, but not limited to the following: Recruitment administration, HR Administration, Reporting, Data Capturing, Filing, Project Administration etc. Be an ambassador for Discovery Health Performance Services

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Recruitment administration,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration etc.
• Be an ambassador for Discovery Health Performance Services

Competencies and Skills

Behavioural Competencies

• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment

Knowledge

• Discovery Health processes

Skills

• Excellent verbal and written communication skills;
• Interpersonal skills
• Strong Relationship skills.
•  Strong Collaboration skills.

Personal Attribute and Skills:

• Customer Centric
• Empathetic
• Numerical  

Education and Experience

Minimum Requirements:

• Matric (minimum of 50% for English)
• Completed (N6) in Human Resources at a TVET College.
• Qualification must have been completed within the last 18 months

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Key Purpose

• Within the Heath Benefit Solutions (HBS) area, a junior Business Analyst must work together with other Business Analysts to understand the overall business needs and requirements, documenting the requirements to a sufficient level of detail allowing the development team to craft a technical solution. The junior Business Analyst will also be involved in testing and validating the functionality of the technical solution against the business requirements. A Business Analyst in the HBS space must be technically minded and be able to understand basic development and data principles.

Areas of responsibility may include but not limited to
The successful candidate will be required to perform but not limited to the following key outputs in respect of the HBS portfolio:

A junior Business Analyst must understand:

• the system development life cycle and can explain the importance of the BA role in each stage
• the distinction between business, functional and non-functional requirements
• the differences between business requirements and business rules
• the role of BA in supporting delivery of requirements from a technical and business perspective
• the types of project approaches such as Waterfall and Agile
• the principles of system and user acceptance testing and the link to requirements documentation
• principles of project risks, issues, assumptions, and dependencies

A junior Business Analyst must be able to demonstrate that they can:

• Assist in gathering business requirements
• Scheduling stakeholder workshops / meetings
• Perform basic data analysis and reporting
• Assist with creating or maintaining documentation and / or specifications to achieve alignment and approval of the solution to be implemented
• Develop cases, context diagrams and process flows to visualise and improve business processes.
• Basic data configuration
• Supporting testing and end user testing
• Collaborating with cross-functional teams
• Assisting with production issue investigation
• Actively provide progress updates

Personal Attributes and Skills
The successful candidate must demonstrate the following personal attributes:

• Values Driven: Committed to integrity and ethics in business and behaves consistently with Discovery Values
• Optimistic: Motivated by a positive future and energised by challenges
• Learns on the Fly: Embraces the unfamiliar and experiments to find solutions
• Resilient: Recovers quickly from setbacks grows from negative experiences
• Instills trust: Follows through on commitments
• People Savvy: High EQ with low ego
• Drives Results: Energises self and others to achieve and consistently exceeds goals
• Problem Solver: Looks beyond the obvious and finds sustainable solutions
• Process and customer experience focus with regards to risk mitigation and solutions

The successful candidate must demonstrate the following skills and competencies:

• Technical aptitude - understand what a software application is and how it works
• Analytical aptitude - processes translate to logic, data is information the business cares about, business rules govern the way a business operates
• Personal organisation and time management skills
• Business writing skills 
• Presentation and facilitation skills 
• Communication skills (written, verbal/presenting, and listening)
• Customer focused
• Results oriented
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels  

 Education and Experience

• Relevant tertiary qualification (BSc Computer Science or equivalent 3-year IT qualification)
• UML course 
• 1 to 2 years working experience in a professional environment (if no tertiary qualifications)
• Knowledge of ITIL, CMMI, PCMM
• Technical knowledge of SQL, UML, XML, OO
• Knowledge of software architecture, facilitating JAD sessions, data modelling techniques, industry compliance and legislation.

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Key Purpose

• To join our Enterprise Architecture team (System Architects, Enterprise Architects, Developers) with the responsibility of understanding the overall business needs and the requirements, designing the system solution using various approaches and technologies and implementing the designed solution in the system with high quality source codes. 
• The Java Developer (Intermediate) will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 
• The Java Developer in the Enterprise Architecture area will technically support and maintain the deployed applications on dev, test and production environments. 

Areas of responsibility may include but not limited to

• The system development life cycle and involvement in each stage the defined system development tools, processes and workflows 
• Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them 
• Delivery of high quality source code and the technologies used and the systems components structure 
• Develop, test, and maintain the deployed application software with high quality 
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency       
• Perform accurate development estimation 

Personal Attributes and Skills

• Software release management 
• Solution Design and Implementation 
• Software testing and Test Driven development 
• Software deployment and maintenance 
• Change control 
• Time management and prioritization 
• Analytical and problem solving skills 
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision 
• Excellent written and verbal communication skills 
• Can help with quality assurance and provide comments 

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• 3+ source code Java (version 8) development experience (backend)
• Deep understanding of the SpringBoot Framework, Spring Batch, SprinBoot, SpringData, Spring Actuator
• WebLogic, JBoss Application Server experience  
• Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
• SOAP, REST, XML, XSLT, Web Services experience, Micro Services 
• GitLab CI/CD experience
• JMS, Tibco EMS experience  
• Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache) 
• Experience with containerization virtual systems (Kubernetes, Docker)
• Experience with Dynatrace, Grafana, OpenSearch
• Application Load Testing Tools
• Application Security Vulnerabilities Tools
• Exposure to an agile methodology driven environment
• Experience in the delivery and deployment of projects within the SDLC within a high pressure complex environment 

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Key Purpose

• The Problem Analysts role will be to identify, investigate and address high ticket volumes that impact business services. They will be required to drive resolution of the underlying problem or major incident and determine the root cause. They will need to build in efficiencies to lessen the impact to business and supporting teams. This will also include ensuring resolutions are applied that adhere to control procedures, change and release management. They will be required to capture and manage all problems within a Service Tool ensuring complete visibility of problems as well as report back on a regular basis to management on high priority items that require escalation and traction. Active involvement and facilitation of Major Incidents will be required on a daily basis ensuring high impacting Infrastructure system related issues are dealt with swiftly.

Key Outputs may include but are not limited to:

• Log problems on the problem register, determine the impact of a problem (severity, frequency and cost) and prioritise accordingly.
• Track and indicate changes in the data based on proposed and in place solutions as well escalate accordingly where the impact is not reducing or worsening to increase the priority and awareness.
• Root Cause Analysis:
• Determine the absolute cause of the problem by various means, including, but not limited to:
• Recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders and uncovering process and technical failures.
• Problem Solution:
• Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation.
• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution. Identify any missed requirements that would lead to future problems.
• Ensure the business impact is lessened and not worsened by solutions.
• Problem Report:
• Document and present the Problem Reports related to identified problems to the Senior Analyst and Problem Manager.
• Provide assessments of risks, impacts, severity, possible alternative solutions, status of investigation and recommendations.
• Produce reports per team (monthly) giving an area-specific analysis of all problems. Report, track and present feedback to stakeholders on a regular basis.
• Escalate issues where necessary that are not getting the right level of airtime or attention.
• Guidelines, standards and Reference Examples:
• Participate in internal forums such as Support Services Work Group and lead work streams, to contribute to the methodology and standards.
• Ensure that knowledge acquired in the workaround or resolution of the problem process is shared within the larger Support community.
• Major Incident Management
• Provide assistance with the management and remediation of Technology Infrastructure Major Incidents by collaborating with various teams to attend to the issue within a predetermined SLA.
• Consistently update all stakeholders on the status of the investigations for Major Incidents within a predetermined SLA.
• Conduct post mortem investigations and produce RCA reports for affected stakeholders and their respective companies.
• Compile monthly reports for various forums requiring Problem\Major Incident content.

Personal Attributes and Skills

• Staff and discipline Management.
• Numerical skills.
• Strong Organizational skills (Ability to organize and structure high levels of information).
• Advanced Analytical and Data mining capabilities.
• Methodical and disciplined approach to work.
• Strong Problem-solving skills.
• Above average written and verbal communication skills (Able to write business and technical reports and present where required).
• Report writing and presentation skills.
• People management skills.
• In-depth knowledge of the. organisations IT infrastructure.
• In-depth Knowledge of ITIL, beyond foundation level (Ability to integrate with other disciplines).
• Kepner and Tregoe problem methodology.
• Service tooling and discipline integration.
• Knowledgebase \ Known error tooling and management.
• Staff Management (Formal training – License to lead \ Fit to lead).
• SQL \ Database fundamentals and analytics.
• Advanced Excel training and report writing.
• Advanced Visio and Process development.

Technical Skills or Knowledge

• Problem Management, Familiar with all implemented ITIL processes.
• Technologies - Familiar with infrastructure services and support.
• Other - Familiar with business organisation and services.
• Technical Skills - Statistical analysis and reporting, Problem solving, Root Cause Analysis, Technical Report writing.
• Behavioural Skills - Tenacity. Stress Management, Persuasion.
• Excellent verbal and business writing communication skills.
• Appropriately follows instructions.
• Works productively and independently in a high-pressure environment.
• Upholds ethics and values

Education and Experience

Minimum:

• Matric
• ITIL Foundation certified
• 1 years’ experience in problem management.
• 2 years’ experience in an IT service role.

Advantageous:

• ITIL Services exam passed. Kepner & Tregoe Root Cause Analysis Framework certified.
• ITIL OSA, other Computer and Technical qualifications and experience in problem solving
• Business writing certification.
• Higher education\degree.  
   

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Job Purpose 

• We are seeking an experienced and dynamic Product Manager for the Home Loans product line. This role requires a strategic thinker with a passion for delivering innovative financial solutions. As the Product Manager for Home Loans, you will be responsible for the end-to-end lifecycle of the home loans product, from ideation to implementation and beyond. You will collaborate with cross-functional teams to drive product growth, enhance customer experience, and achieve business goals.

Areas of responsibility may include but are not limited to:

Assist in defining the product roadmap:

• Ensure that the Home Loan product is fit for purpose and aligns to the strategic objectives of the Bank
• Researching new areas and opportunities for product development
• Assisting in identifying and prioritising areas for new product development through the relevant approval forums

Developing new products and features:

• Define new product initiatives or changes to existing products
• Assess the viability and feasibility of any changes:
• Conduct market/competitor/client focused research to understand potential opportunities and establish feasibility of products,
• Build up a business case to support any changes
• Work with technical teams to determine feasibility of implementation

Driving implementation of new initiatives:

• Clearly specify products that are clear and concise which enable the systems team to implement, business analysts to design appropriate support processes, training material to be developed and the design of marketing assets
• Manage the full product life cycle, from specification to testing of functionality prior to new developments going live
• Monitor actual project progress and resolve issues speedily to support delivery

 Product ownership:

• Monitor take-up, impact and financial performance of the product against the agreed targets
• Ensure the product functions as intended and address any gaps or defects identified
• Monitor and manage exceptions and escalations
• Manage and prioritise a “backlog” of product changes to deliver on overall targets and objectives
• Assist in managing external partner relationships
• Provide specialist support to the Servicing and Operations teams dealing with complex cases
• Collaborate across functions to continuously improve the product

Personal Attributes and Skills 

• Strong analytical and strategic thinking abilities
• Excellent communication and interpersonal skills
• Proficiency in product management and product development methodologies
• Ability to work effectively in a fast-paced, dynamic environment
• Proficient in data analysis and market research techniques

Education and Experience  

• Bachelor’s degree in Business, Finance, Marketing, or related field
• MBA or equivalent is advantageous
• A minimum of 5 years’ retail banking experience in a Product Development / Product Manager role, particularly with experience pertaining to home loans
• Demonstrated ability to deliver on complex projects in a retail banking and / or payment space
• Extensive experience in working with systems delivery teams in a digital first organisation

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Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation
• Produce technical specifications and designs.
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments
• Present to senior stakeholders
• Offer support and guidance to peers
• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Analytical thinking
• Personal organisation and time management skills
• Technical and business writing skills
• Presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management
• Customer focused
• Results oriented
• Able to resolve conflict
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Matric/Grade 12 and formal Java qualifications.
• 3 years Java systems development experience
• Java EE knowledge and experience
• Experience with SOAP and REST services
• Unit testing and mocking frameworks
• Source control, experience with GIT
• Experience with industry standard Application Servers (preferably WebLogic)
• Knowledge of OO design principles and development patterns

Preferred

• IT related Degree or Diploma (BSc/BTech or similar).
• Angular Framework
• Spring Framework
• SQL and ORM experience
• Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
• Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

Advantageous

• Honours degree
• DevOps/Continuous integration
• Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)