Latest Jobs at Discovery Limited

Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To demonstrate inspirational leadership, promoting an environment of high energy, motivation and business focus. Being accountable for the team's business plans, improve the activity and performance of each team member, and to build, manage and develop relationships with internal stakeholders as well as external clients and Financial Advisers. As well as to increase the sales of the product range through technical up-skilling of Financial Advisers and their Assistants and through providing business support to the Financial Advisers.

Areas of responsibility may include but not limited to

• Vest all new financial advisers with Discovery processes and assistance with SmartAdvice
• Review new business pipelines – follow-up and tracking of business
• Assist with quotations
• On-going product support to financial advisers
• Dealing with queries and providing information on a range of sales and service issues
• Liaising with internal departments on processing issues
• Building relationships with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives
• Exceed annual targets for Business Unit.
• Provide Marketing tools and training to assist financial advisers in selling of Discovery products.
• Aid Business Consultants in growing their Business.
• Measure monthly performance targets for financial advisers
• Must have an overall awareness of the financial services market and can relate the work with the team.
• Must understand and support the team in developing sound product knowledge and in their specialist consulting roles.

Competencies

• Have a track record of sound people management skills, ideally in a sales environment.
• Ability to effectively demonstrate coaching, supervision and development skills.
• Have a sound understanding of sales skills
• Have strong leadership and influencing skills
• Must have a high level of self-motivation and be achievement orientated
• Must have the ability to cope in changing and difficult circumstances, maintain a "can-do" attitude within the team
• Ability to demonstrate excellent communication skills, which can be adapted to meet the requirement in diverse circumstances
• High level of confidence
• Results driven
• High Attention to detail
• High degree of Flexibility
• Self-motivated individual
• Persuasiveness
• Good relationship building skills
• Effective time management

Education and Experience

• Minimum: Matric with Maths & English and at least 3 years broker consulting experience with a proven track record

OR

• Minimum: Matric with Maths and English as well as a relevant degree and 2-3 years corporate experience
• Beneficial: Insurance Qualifications (e.g. CPF, RE1, RE 5), Business Degree or Diploma
• Knowledge of Discovery products would be a strong advantage
• Sound knowledge of Insurance Industry (Short Term, Health, Risk & Investment)
• Knowledge of underwriting process
• Broker consulting experience in an insurance company or investment house
• An understanding of financial planning
• Knowledge of MS Office Suite
• At least 5 years’ experience/knowledge of Discovery LIFE & INVEST product

Other

• Own insured transport, cell phone and driver’s license
• Willingness to undertake business travel in Gauteng

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Key Purpose

• The position will report directly to the Group Chief Procurement Officer for Discovery and will have one procurement buyer reporting into them. The main purpose of Senior Procurement Manager (Marketing) is to implement sourcing strategies for marketing products and services that will drive the objectives of increased savings and inclusive procurement while adhering to governance and managing the objectives of internal stakeholders. The senior manager will effectively manage the assigned portfolio and departmental objectives. An important aspect of this role is optimizing cost efficiencies, supplier performance, stakeholder management and supporting Discovery’s business plans.

Responsibilities, including but not limited to the following:

Vendor and stakeholder Management

• Work with your marketing stakeholders to identify, evaluate and select new suppliers, such as media agencies, content creators, and event/activation vendors.
• Increase Spend Under Procurement Management (S-UPM) to maximise opportunities and reduce maverick spending across the business. Work towards achieving an above 80% target.
• Work closely with key members of the marketing team to drive efficiencies and behavioural change across the group that will deliver overall improved value across all marketing activities.
• Attend marketing events from time to time to make sure that spend is being done in an optimal fashion.
• Attend marketing exco on a regular basis to understand what the marketing needs are and how through collaboration with procurement these objectives can be adequately met.

Contract Negotiation and sourcing

• Negotiate contract terms, pricing, and service level agreements with suppliers to secure favorable terms and quality of supply, in line with the company’s Procurement Policy and Procedures.
• Work with cross functional team to increase contract coverage.
• Lead cross-functional sourcing teams to rune the RFx process from start to finish.

Supplier Relationship Management

• Build and maintain strong, long-term relationships with key suppliers to foster collaboration and ensure ongoing performance.
• Conduct Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact Discovery.
• Implement Service Level Agreements (SLA’s) with strategic suppliers to ensure proper remedies are in place for poor performance.

Cost Optimisation

• Conduct market research and analyse data to identify cost-saving opportunities and ensure the most cost efficient use of marketing budgets.
• Optimise and maximise procurement savings within the marketing category.

Compliance and Quality

• Ensure that all procured products and services meet company standards, brand guidelines, and relevant legislative and regulatory requirements.
• Engage suppliers that do not meet Discovery’s minimum B-BBEE requirements and implement collaborative plans to improve their B-BBEE status.
• Scan the market to identify B-BBEE suppliers that we can potentially onboard to plug any shortfalls (i.e. EME and QSE suppliers).

Cross Functional Collaboration

• Work closely with marketing, legal and finance departments to understand their needs and requirements.
• Lead assigned sourcing initiatives, which vary in terms of scope and scale.
• Develop marketing category strategies and obtain internal client mandate to deliver against identified opportunities.
• Record savings achieved into the relevant savings register and ensure validation and approval by internal stakeholders.

Reporting and Analysis

• Generate reports on procurement performance, supplier relationship, and spending to identify trends and opportunities for improvement.
• Support the Senior Procurement Manager with developing and implementing sourcing strategies based on existing and forecased spend.

Category Administration

• Create new and update any existing buying guides and SOP’s to ensure that they are relevant and kept up-to-date to ensure proper understanding of procurement processes for marketing, especially self-service channels.
• Review all planned orders and ensure that these are correct before directing to the transactional team.  
• Assist the shared service transactional team to match and receipt orders, where required, to ensure payments are made in line with negotiated payment terms.
• Create supplier catalogues to improve purchasing efficiencies, where applicable.

Personal Attributes and Skills:

Education

• Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or any other related field.
• CIPS qualified or studying towards MCIPS accreditation.

Experience

• Proven experience in procurement, supply chain or a related role, with a strong understanding of the marketing industry and its unique needs.
• Demonstrated experience in developing and implementing marketing sourcing strategies.
• Demonstrable knowledge of tender processes (RFx).
• Must be able to operate independently and under pressure.

Negotiation Skills

• Exceptional ability to negotiate contracts and achieve optimal commercial terms with marketing suppliers.

Analytical Skills

• Strong analytical skills to interpret data, conduct market analysis, and make informed purchasing decisions to support our marketing stakeholders in delivering their goals and obectives.

Communication Skills

• Excellent verbal and written communication skills to liaise effectively with internal and external stakeholders.
• Confidence and ability to liase and communicate with senior stakeholders.
• Decisive and driven by deadlines.
• Ability to challenge ideas and provide suggestions which are in the best interests of the company, while always maintaining respect and proper decorum.
• Team player.

Organizational Skills

• Strong organizational and time-management skills to handle multiple priorities and maintain accurate records.

Vendor and Risk Management

• Experience in managing supplier performance, conducting risk assessments, and ensuring compliance with contracts and regulations.
   

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Key Purpose

• The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome.  The successful candidate must have a drive, sense of urgency and work flexibility.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements
• Assist Senior Internal Auditor in preparation of engagement letter
• Document systems description for the scope areas identified within the engagement letter
• Obtain approval from business for documented system descriptions
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology)
• Document risks and controls for the scope areas identified within the engagement letter
• Obtain approval from business for documented risks and controls
• Prepare test procedures for adequate controls
• Perform fieldwork testing
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections
• Escalate cases where feedback is not received
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Agree sample sizes with Senior Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate
• Update Audit Software with all required information and sign off working papers
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.
• Implement training and learnings within audit work, to ensure continued enhancement and quality.

Skills and Personal Attributes

• Upholds ethics and values and demonstrates integrity
• Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
• Shows respect for the views and contributions of others.
• Strong negotiating and influencing skills.
• Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
• Demonstrates an understanding of different organisational departments and functions.

Education and Experience

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• Studying towards or in possession of the relevant B Comm Degree
• Financial Services experience
• Studying towards CIA, CCSA or CFSA
• Graduate to 2 years of experience 

Role Specific Competencies

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Adapts to changing circumstances.
• Handles criticism constructively and learns from it.
• Microsoft efficient
• Ability to draft reports
• Analyse statistics

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Areas of responsibility may include but not limited to:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African accredited Clinical qualification

Knowledge:

• Anatomy and Physiology

Experience

• At least 6 months working experience in a customer services or clinical environment
   

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Key Purpose

• The Operations Manager: Commissions is responsible for the overall management, optimisation, and governance of Discovery's Commissions Operation Services environment. The role provides strategic and operational leadership to ensure the effective delivery of customer service to intermediaries (across DSY RSA composites), while maintaining alignment with regulatory requirements, business objectives, and service excellence standards.
• The incumbent will be responsible for managing all customer service activities within the commission’s environment, driving continuous improvement, implementing effective governance structures, mitigating operational risks, and ensuring a high-performing team capable of delivering against business priorities and stakeholder expectations.

Key Responsibilities

Operational Leadership

• Lead and manage the day-to-day service operations of the Commissions Division.
• Develop and execute operational strategies aligned to business goals and objectives.
• Ensure operational effectiveness, efficiency, and service excellence across all commission-related activities.
• Establish and maintain standard operating procedures (SOPs) and operational controls.
• Drive continuous improvement initiatives to enhance service delivery and operational performance.

Strategic Planning and Delivery

• Develop strategic and operational plans for the division.
• Lead and represent key projects, initiatives, and business improvement programmes impacting Commissions.
• Translate strategic objectives into measurable operational outcomes.
• Develop support structures and frameworks to facilitate the successful delivery of business objectives.

Stakeholder and Relationship Management

• Build and maintain strong relationships with business units, distribution channels, advisers, intermediaries, Finance, Compliance, Risk, and other key stakeholders.
• Serve as the primary operational escalation point for commission-related matters.
• Influence and collaboration across business areas to ensure successful implementation of initiatives and operational outcomes.
• Facilitate effective communication and engagement across all levels of the organisation.

Risk, Compliance and Governance

• Ensure compliance with applicable legislation, regulatory requirements, and company policies.
• Maintain alignment to the Group Compliance Framework and associated governance standards.
• Identify, assess, manage, and mitigate operational risks.
• Escalate material risks and issues appropriately and timeously.
• Ensure audit readiness and implementation of remedial actions where required.

People Leadership

• Lead, coach, develop, and motivate multiple operational teams.
• Drive a culture of accountability, performance excellence, and continuous learning.
• Manage workforce planning, succession planning, and resource allocation.
• Establish performance objectives and monitor delivery against agreed KPIs.
• Foster employee engagement and a high-performance team environment.

Reporting and Business Intelligence

• Develop and deliver operational reporting for management and key stakeholders.
• Create dashboards, scorecards, and tracking mechanisms to monitor business performance.
• Analyse operational trends and identify opportunities for improvement.
• Provide actionable insights and recommendations to support business decision-making.

Resource Planning and Financial Management

• Oversee resource planning and forecasting activities.
• Ensure optimal utilisation of resources to meet operational demands.
• Support budget planning and management within the division.
• Apply sound financial principles to operational decision-making.

Key Performance Areas (KPAs)

• Operational efficiency and service delivery
• Stakeholder satisfaction
• Regulatory compliance and risk management
• Process improvement and innovation
• Team performance and engagement
• Project delivery and implementation
• Reporting accuracy and business insight
• Achievement of strategic and operational objectives

Personal Attributes and Competencies

Leadership Competencies

• Strategic Thinking
• People Leadership
• Performance Management
• Change Management
• Stakeholder Influence

Functional Competencies

• Operational Management
• Project Management
• Risk Management
• Compliance and Governance
• Process Improvement
• Business Intelligence and Reporting

Behavioural Competencies

• Strong communication and interpersonal skills
• Sound business judgement
• Strong analytical capability
• Decision-making and problem-solving skills
• Results-oriented approach
• High levels of accountability and ownership
• Ability to manage complexity and competing priorities

Qualifications

Essential

• Relevant Degree/Diploma (e.g. Batchelor of Business Admin).

Advantageous

• Leadership or Management qualification
• Lean Six Sigma certification

Experience

Essential

• Minimum 5 years' operational management experience.
• Minimum 3 years' experience within the Financial Services industry.
• Minimum 3 years' stakeholder or relationship management experience.
• Experience managing multiple operational teams.
• Demonstrated experience managing end-to-end operational processes.
• Strong reporting, analytics, and performance management experience.

Advantageous

• Experience within commissions, remuneration, broker administration, or distribution support environments.
• Call center operations management experience.
• Experience within insurance, investments, wealth management, or employee benefits environments.
• Knowledge of call center technologies and operational systems.

Technical Knowledge

• Financial Services regulatory environment
• Operational risk and controls
• Commission and remuneration administration
• Business process optimisation
• Performance reporting and dashboard development
• Advanced Microsoft Excel and reporting tools
• Workforce and operational planning
• Financial acumen and budgeting principles
   

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Key Purpose of the role

• Discovery Corporate & Employee Benefits consists of three major pillars namely, Group Risk, Umbrella Funds and Healthy Company, each focussed on delivering various aspects of the value proposition. The primary purpose of this role is to deliver high-quality, data-driven reporting and insights to support client servicing teams, brokers, and employers within Discovery Corporate & Employee Benefits.
• The role sits within the Product Systems and Analytics function, supporting data, reporting, and analytics requirements across Discovery Corporate & Employee Benefits. It focuses on improving the accuracy, consistency, and efficiency of reporting outputs by addressing current challenges related to manual processes, data quality issues, and inconsistent formatting, while building scalable and automated reporting solutions over time.
• The successful candidate will work closely with Key Account Managers, actuarial teams, and operational stakeholders to ensure that reporting supports both client needs and internal decision-making.

Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following job functions:

• Produce accurate and timely management reports, client reports, broker reports and employer reports. 
• Prepare recurring monthly, quarterly and annual reporting deliverables. 
• Support Key Account Managers by producing consistent reporting outputs for client reviews and business meetings. 
• Ensure reports meet agreed quality standards and formatting requirements. 
• Develop and maintain standard reporting templates and reporting processes. 
• Create consistent reporting solutions that can be used across multiple clients and business units. 
• Perform data validation, reconciliation and quality checks on insurance and employee benefits data. 
• Investigate data discrepancies, reporting exceptions and data quality issues. 
• Analyse insurance, member, employer and portfolio data to identify trends and business insights. 
• Monitor and report on key performance indicators (KPIs). 
• Respond to ad hoc reporting and data analysis requests. 
• Automate manual reporting processes using Excel, SQL, Power BI, Python, VBA or similar tools. 
• Improve reporting efficiency through reporting automation and process improvement initiatives. 
• Work closely with Key Account Managers, actuarial teams, operational teams and systems teams to gather and deliver reporting requirements. 
• Contribute to the improvement of reporting and analytics capabilities across Discovery Corporate and Employee Benefits. 

Personal Attributes and Skills

• Living the Discovery values
• Data Analysis and Problem Solving 
• Stakeholder Management 
• Project Planning and Prioritisation 
• Attention to Detail 
• Written and Verbal Communication 
• Process Improvement 
• Collaboration and Teamwork 
• Data Quality Management 

 Education and Experience

• National Senior Certificate (Matric)
• Bachelor's Degree in Actuarial Science, Statistics, Mathematics, Applied Mathematics, Data Science or Computer Science 
• Minimum 3 – 5 years experience within Life Insurance, Group Life Insurance, Employee Benefits, Retirement Funds or Financial Services
• Minimum 3–5 years experience in data analysis, reporting or actuarial analysis
• Minimum 3 years experience working with large datasets
• Experience producing management reports, operational reports or client reports
• Experience using Microsoft Excel at an advanced level
• Experience using Python at an advanced level
• Experience using R Programming at advanced level
• Experience using SQL at advanced level
• Experience using Visual Basic Applications (VBA) at intermediate level
• Experience with software testing and user acceptance testing