Latest Jobs at Fidelity Services Group

Overall Purpose of the job:   

• The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the customer service department. 

Minimum qualifications and experience: 

• Matric  
• A minimum of 2 years customer service experience
• At least 2 years administration experience within a client-centric environment
• Intermediate knowledge of CRM, IVR, ACD, dialler, and general customer management IT and telephony systems(OSCC)
• Computer skilled and solid Microsoft Office Experience (Excel pivots / formulas for reporting)

Main duties & Responsibilities: 

Workforce 

• Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figure
• Generate Agent schedules within agreed timeframes and in line with call volume, average handling time and shrinkage forecasts
• Monitors adherence to schedule in line with operational processes
• Assesses forecasting accuracy and put processes in place to optimise forecasting accuracy
• Identifies and highlights trends impacting service delivery, and ensures remedial plans are incorporated into planning
• Optimizes headcount requirements to reduce cost without impacting operational delivery
• Analyses schedule and makes recommendations for improvement, including impact on budget
• Real time monitoring
• Workforce supervisor application software training. 

Reporting 

• Consolidate and analyse management reports 
• Extract and report on consultants daily, weekly and monthly performance
• Data analysis and outline key department challenges
• Monitor and report on system inefficiencies
• Track and report system downtime 

Systems and processes 

• Identify procedural issues that affect operational efficiency
• Log requirements with respective developers to ensure issues is addressed
• Document system change requirements in line with management need
• Support other role players within the division to ensure that standard operating procedures remain up to date and relevant

People 

• Create new user access
• Creating new campaigns
• Manage teams access levels
• Department leave planning with supervisors

Behavioural Competencies 

• Team player
• Drive for results
• Action orientated
• Organising
• Planning
• Time Management
• Excellent communication skills (verbal and written)

Deadline:;5th August,2025

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Job Description

• The main purpose of the position is to ensure the posting of Cleaning services , that all site-specific cleaning requirements are adhered to and that the client’s needs are always efficiently and professionally met.

 Minimum Requirements:

• Matric certificate.
• At least 5 years’ experience in the Cleaning industry/ 2-3 years’ experience as a Area Supervisor.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Valid driver’s license Code 8.
• Fluent in Afrikaans and English.

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Cleaning Services Group and the Client regarding cleaning services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with Site management on various operational issues.

 Other personality attributes: 

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies: 

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

Deadline:4th August,2025

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Job Description
Key Responsibilities

Front Desk & Client Interaction

• Greet and assist walk-in clients, directing them to the appropriate department, must be presentable, and polite at all times.
• Manage incoming phone calls via the switchboard, transferring calls to the correct staff members.
• Take accurate messages when staff are unavailable and ensure timely delivery.
• Maintain professional and courteous inter-company communication.

Administrative Support

• Handle general correspondence and assist with internal relations.
• Manage stationery and grocery requisitions:
• Stationery and office groceries (e.g., coffee, tea, sugar, milk).

Assist with ad hoc purchases:

• Obtain supplier quotations.
• Create and request requisitions.
• Secure purchase order approvals.
• Place orders and verify goods received.
• Match supplier invoices with POs and hand over to the branch supervisor.
• Support new vendor application processes.

Data Capturing

• Assist various departments with capturing job cards and invoices accurately and timeously.

Finance Support

• Perform daily banking duties.
• Post banking details to the Q-Drive.

Sales Support

• Receive and log sales leads from phone calls and walk-in clients.
• Forward leads to Sales Admin or Sales Consultants.

General

• Carry out additional ad hoc responsibilities as required.

Required Skills & Competencies

• Proficiency in Microsoft Excel and Word.
• Experience with LSN.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and organizational skills

Deadline:8th August,2025

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Overall Purpose of the Job:

• The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.

Minimum Requirements

• Minimum five (5) years management experience in industrial & commercial industry or similar service industry is essential
• Matric and tertiary qualification preferred
• Exposure to selling of a service will be advantageous
• Exposure to Industrial Relations on a shop floor level will be advantageous
• Preferably from a sales/operations background
• Computer literate (MS Office, must have good excel skills)
• Valid driver’s license
• Ability to work flexible hours as required

Job Specification

• Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated
• Ensure adequate control over all equipment in accordance with fixed asset policies and procedures
• Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
• Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances
• Promptly attend to daily messages and complaints
• Ensure that staff is informed of changes that affect them with regard to Company policies
• Prepare contingency plans for strikes and stay-aways
• Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
• Adhere to Company policy and procedure (retrenchment, promotion, etc.)
• Carry out regular inspections at all sites
• Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
• Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
• Promote the Company’s full range of non-recurring business (specials).
• Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
• Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes
• Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
• Investigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s Department

Behavioral Competencies:

• Good numeric and administrative skills
• Good planning, leading and organisational skills
• Good interpersonal skills & people management skills
• Proactive and takes initiative
• Methodical

Deadline:4th August,2025

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Overall Purpose of the Job:

• The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.

Minimum Requirements

• Minimum five (5) years management experience in industrial & commercial industry or similar service industry is essential
• Matric and tertiary qualification preferred
• Exposure to selling of a service will be advantageous
• Exposure to Industrial Relations on a shop floor level will be advantageous
• Preferably from a sales/operations background
• Computer literate (MS Office, must have good excel skills)
• Valid driver’s license
• Ability to work flexible hours as required

Job Specification

• Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated
• Ensure adequate control over all equipment in accordance with fixed asset policies and procedures
• Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
• Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances
• Promptly attend to daily messages and complaints
• Ensure that staff is informed of changes that affect them with regard to Company policies
• Prepare contingency plans for strikes and stay-aways
• Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
• Adhere to Company policy and procedure (retrenchment, promotion, etc.)
• Carry out regular inspections at all sites
• Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
• Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
• Promote the Company’s full range of non-recurring business (specials).
• Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
• Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes
• Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
• Investigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s Department

Behavioral Competencies:

• Good numeric and administrative skills
• Good planning, leading and organisational skills
• Good interpersonal skills & people management skills
• Proactive and takes initiative
• Methodical

Deadline:4th August,2025

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Job Description

• Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  
• Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Deadline:5th August,2025

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Job Description

• We have a vacant position for an Operations Managers at our Rustenburg Branch.
• The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years Management experience. 
• Mining experience will be highly beneficial.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the Rustenburg area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Liaising daily with Regional Management on various Operational matters.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Discipline of staff.
• Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 
• Analytical, Critical Thinking & Planning skills

Deadline:5th August,2025