Latest Jobs at Four Seasons Hotels and Resorts

Job description

Main Duties and Responsibility

• To assist the Credit Supervisor in maintaining proper credit procedures throughout the hotel in accordance with both local and Four Seasons Hotels Limited policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing etc.
• To process and post all cheque payments to City Ledger and Credit Cards Accounts on a daily basis.
• To prepare the reconciliations for all accounts receivable including credit cards on a timely basis.
• Review with the Credit Supervisor all due accounts and implement collection procedures for all such accounts in accordance with established Company guidelines.
• To prepare and ensure that all corporate invoices and statements for outstanding C/L accounts are printed and mailed on timely basis, that rates are charged according to the contracts and to follow-up timely on collection.
• To ensure that all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally including the documentation and preparation of adjustments if necessary.
• Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment.
• Assist the Credit Supervisor in reviewing sales and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments to ensure that collection from guests is done on timely basis as per the contract agreed terms.
• Communicate promptly with the Credit Supervisor on any discrepancies in billing payments and other potential problems.
• Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Supervisor.
• To assist the Credit Supervisor in obtaining credit references, and be up-to-date on credit histories, original approved written requests for credit and other records for regular Hotel accounts.
• To recommend improvements in the operation of Accounts Receivable/ Credit to the Credit Supervisor and Assistant Director of Finance.
• To conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels and encourage employees to do the same.
• To perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Supervisor.

Occasional Duties

• To review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
• To prepare and distribute the Function Credit List daily.

Special Requirements

• To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, and be willing to accept assignments as required, in order to promote teamwork.
• To have a thorough working knowledge of all Company policies and procedures as they relate to credit and receivables.
• To have commitment to follow all Local and Company policies and procedures as they relate to credit and receivables.
• To work in a safe, prudent and organised manner.

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Job description

The Front Desk Manager directs and controls the activities of the Front Desk to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Desk. They oversee a team of Assistant Managers and Front Desk staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. The Front Desk Manager reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.