Front Desk Manager at Four Seasons Hotels and Resorts

Job description

The Front Desk Manager directs and controls the activities of the Front Desk to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Desk. They oversee a team of Assistant Managers and Front Desk staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. The Front Desk Manager reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.