Latest Jobs at iOCO

Job Description

• We are looking for a Technical Solutions Lead to provide both technical leadership and hands-on expertise across digital and internal systems landscape.
• This role sits at the intersection of digital solutions, internal IT systems, infrastructure, vendors, development partners, and business stakeholders. It is responsible for ensuring that solutions are technically sound, secure, scalable, supportable, and aligned to the organisation's broader technology direction.
• The role combines hands-on technical contribution with solution oversight. This includes supporting development, integrations, reporting, platform enhancements, troubleshooting, and system upgrades where required, while also assessing solution fit, vendor proposals, architecture alignment, data structures, infrastructure compatibility, supportability, and long-term business scalability.

What you'll do:

• Provide technical oversight of digital products, platforms, internal systems, upgrades, and solution changes.
• Contribute hands-on to development, integrations, reporting, data analysis, platform enhancements, and technical troubleshooting where required.
• Assess solution and vendor proposals from a technical, operational, data, security, integration, and long-term sustainability perspective.
• Coordinate internal systems upgrades, platform changes, integrations, and technical initiatives where deep business input is not required, including planning for testing, readiness, implementation, documentation, and handover.
• Help external developers, vendors, and implementation partners understand andBeyond’s systems landscape, data structures, integrations, constraints, and operating requirements so they can recommend and deliver fit-for-purpose solutions.
• Work closely with Infrastructure, Systems Operations, development specialists, vendors, and business stakeholders to ensure solutions are compatible, supportable, and fit for purpose.
• Identify and escalate risks relating to vendor lock-in, fragmented architecture, weak integrations, poor data structures, duplicated capability, unsupported tools, security gaps, or short-term solution decisions.
• Support a unified digital operating model by encouraging standardisation, reuse, integration discipline, and cohesive solution architecture across the business.
• Provide clear recommendations on solution risks, trade-offs, dependencies, compatibility, and long-term impacts.

Your Expertise:

• 5+ years in a hands-on technical role (e.g. Technical Lead, Senior Developer, Solution Analyst).
• Strong hands-on experience building and supporting enterprise systems, integrations, and data solutions.
• Proven experience writing SQL queries, developing stored procedures, and working directly with data structures.
• Hands-on development experience with APIs, integrations, reporting solutions (Power BI, SSRS), or modern frameworks.
• Experience designing and working with system integrations, data flows, and dependencies.
• Comfortable working across development teams, vendors, and business stakeholders.
• Ability to clearly communicate technical solutions, risks, and trade-offs.
• Experience in architecture, IT governance, or digital transformation.
• Exposure to SaaS, CRM, or customer-facing platforms.

Qualifications:

• Relevant certifications (e.g. Agile, ITIL, TOGAF, data or security).

Skills:

• Strong hands-on problem-solving across systems, data, and integrations.
• Good understanding of system design, scalability, and technical dependencies.
• Ability to plan and support system builds, changes, and implementations..
• Confident engaging with both technical and non-technical stakeholders.
• Strong communication, analytical thinking, and attention to detail.
   

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Job Description

• We are seeking an experienced Senior Business Analyst to support a high-profile Integration Programme within the Technology and Innovation function, working closely with stakeholders across multiple regions and business areas.
• The role will focus on Microsoft 365 integration and broader enterprise migration initiatives. The successful person will lead the analysis, definition, and documentation of business and technical requirements, ensuring solutions enhance governance, operational efficiency, and regulatory compliance. Working across business, technology, and risk functions, you will translate complex requirements into practical solutions that deliver measurable business value and support effective decision-making.
• Acting as the bridge between business stakeholders, technology teams, and programme delivery functions, you will conduct current-state and future-state assessments, identify process and governance gaps, support data reconciliation activities, and help ensure solutions remain compliant, auditable, and aligned with organisational standards. Strong stakeholder engagement skills and the ability to influence and collaborate across varying levels of seniority are essential.

What you'll do:

• Lead end-to-end requirements definition and documentation across business and technical workstreams.
• Conduct current-state and target end-state process analysis, identifying gaps, optimisation opportunities, and control weaknesses.
• Translate business, compliance, and security needs into functional and technical specifications.
• Collaborate with architects, engineers, and vendors to validate solution designs against business and compliance requirements.
• Define and document user journeys, workflows, and data models to support business process and system design.
• Support testing and validation, including functional testing, UAT, and controls verification aligned with internal audit and risk frameworks.
• Ensure solutions, pilot activities, and data handling align with IT governance, information security policy, and regulatory obligations (GDPR).
• Prepare user documentation, training materials, and operational procedures for new and enhanced processes
• Contribute to roadmap development and continuous improvement of business and technology frameworks.
• Perform data reconciliation across systems and sources to ensure accuracy, completeness, and integrity of migrated data.
• Provide process, stakeholder, and impact analysis to support the Change Manager in assessing and communicating the impact of change.
• Facilitate workshops and working sessions with business stakeholders, technical SMEs, and delivery teams to elicit and validate requirements.
• Assess data and process risks against governance and control frameworks, escalating issues as needed.
• Capture lessons learned and define exit criteria to support the transition from pilot to broader rollout.

 Your Expertise:

• 7+ years of business analysis experience across technology-led change initiatives.
• Experience in complex business integrations/ mergers across multiple jurisdictions and geographies, with a track record of managing stakeholders across regions
• Demonstrated experience implementing or enhancing business processes in large, complex corporates
• Knowledge of relevant regulatory and audit standards governing data protection and compliance.
• Experience in systems integrations and identity and access management (IAM) governance is required.

Qualifications & Experience

• Bachelor’s degree in information systems, Business, or Computer Science (or equivalent experience).
• Certifications such as CBAP or CCBA (advantageous). 

Key Skills & Competencies:

• Strong business analysis expertise across complex technology and business process environments.
• Solid understanding of governance, risk, and control frameworks.
• Experience with system integrations
• Working knowledge of IAM governance and directory technologies (e.g., AD, Azure AD, SSO, MFA) is beneficial.
• Strong analytical and documentation skills; ability to interpret and map complex business processes and requirements, including data reconciliation across systems.
• Excellent communication and facilitation skills across business, risk, and technical audiences.
• Experience working within Agile and hybrid delivery frameworks using tools
• Proven ability to manage competing priorities and drive alignment among senior stakeholders across multiple regions.
• Self-starter with high levels of motivation, able to work independently and drive initiatives with minimal supervision.

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Job Description

• We are seeking a motivated and customer-focused Service Desk Engineer to join our team. The role provides an opportunity to support customers, manage incidents, monitor systems, and resolve technical issues in a fast-paced environment. The ideal candidate will demonstrate excellent communication, problem-solving, and multitasking skills. The successful candidate will be responsible for accurate incident logging, escalation, follow-ups, and coordination with resolver groups and service providers. Knowledge of ITIL, Linux/Unix, SQL, Remedy/HP Service Desk, and event or NOC monitoring will be advantageous.

What you'll do:

• Excellent customer interaction.
• Positive attitude required with excellent telephone etiquette
• Team player with good work ethic and attendance record
• Self-driven - Get the job done
• Strong event management abilities with customer focused
• Requires performing daily application availability checks and event monitoring tasks
• Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
• Excellent customer satisfaction, interaction and engagement
• Provide proactive system monitoring
• To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
• Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
• Ensure that calls are assigned to the next resolver groups within the specified timeframes
• Working well with another colleague/team player/ willing to assist
• Ensure that all correspondence is adhered to, executed, or noted in the correct manner
• Following instructions including customer Working Instructions (WI) or management instructions
• Engage with service providers for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged.
• Go-getter

Your Expertise:

• Telephony soft skills qualifications
• English - Can converse and has the necessary email skills to be able to deal with relevant stakeholder
• Multi-tasking skills

Qualifications:

• Qualification Essential Competency
• National Senior Certificate/ Senior Certificate/ Grade 12
• A+ and N+
• English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Qualifications preferred/ knowledge

• ITIL v3 certification
• Linux\Unix qualifications and/or experience
• SQL qualifications and/or experience
• Application knowledge. (Morpheus 2, M2 Dealer, Service Base, Qnomy, Vodaview, Mediation Zone, FMS, SFG, etc.)
• Remedy and/or HP Service desk experience
• Event management, NOC/ NMC, HP BSM dashboard monitoring experience.

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Job Description

• We’re looking for 2 experienced (Intermediate/ Senior/ Lead) .NET MAUI developers to join our Cape Town based team. We're setting up a small development team for a new Android terminal application. The Application will be built in .NET MAUI.

What you'll do:

• Design and build the terminal application in .NET MAUI
• Integrate with payment, fleet and mobile money back-ends, etc.
• Own features end-to-end, from spec conversation through to on-device testing
• Test on physical terminals at the Cape Town offices
• Contribute to architecture and technical direction

Your Expertise:

• Strong commercial .NET / C# experience
• Proven .NET MAUI or Xamarin.Forms delivery
• Android platform experience, including native interop and working with hardware SDKs
• Practical, daily use of AI coding tools (Claude, Cursor, Copilot or similar)
• Ability to work independently against loosely defined requirements

Advantageous

• Payments, POS or terminal application experience (EMV, ISO 8583, PCI)
• PAX, Ingenico, Verifone or similar device SDK experience
• Fuel forecourt or retail automation background
• Offline-first / intermittent connectivity application design
• CI/CD for Android deployment

Other information applicable to the opportunity:

• Contract position
• Location: Cape Town – hybrid way of work
• Level: Intermediate/ Senior/ Lead (5+ years experience)

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Job Description

• The Delivery Manager is responsible for ensuring the successful delivery and operational performance of contracted projects, and customer commitments. The role drives service excellence, manages operational risk, ensures compliance with service and contractual obligations, and acts as the key link between customers, professional services teams, vendors, and business stakeholders. The incumbent supports customer satisfaction, retention, business growth, and the development of high-performing delivery teams.

What you'll do:

Operational Management

• Oversee day-to-day delivery and operational performance of the professional services teams across accounts.
• Ensure contracted projects, and customer commitments are delivered effectively.
• Monitor service quality, performance, risks, and compliance with agreed standards.
• Coordinate teams to achieve delivery objectives and resolve operational challenges.
• Identify, manage, and report operational, commercial, and delivery risks.

Stakeholder & SLA Management

• Act as the primary customer contact and maintain strong stakeholder relationships.
• Monitor KPI, and contractual performance, managing expectations and escalations.
• Lead internal service reviews of the professional services teams’ performance, drive improvements, and support customer retention and growth.

Continuous Improvement

• Drive operational efficiency, automation, and delivery improvement initiatives.
• Use performance data and customer feedback to enhance delivery.
• Promote standardisation, resilience, innovation, and continuous improvement

Financial Management

• Manage budgets, costs, profitability, and resource utilisation.
• Support forecasting, billing validation, and financial reporting.
• Identify commercial risks and implement actions to improve profitability and efficiency.

Resource Management

• Lead, develop, and manage managers and employees within the business unit.
• Drive employee engagement, performance, accountability, and capability development.
• Ensure effective workforce planning, succession planning, and talent development.

Operational Compliance

• Ensure compliance with legal, contractual, security, and company requirements.
• Maintain governance controls, reporting, and operational standards.
• Support audits, compliance reviews, and risk mitigation activities

Your Expertise:

• 7-10 years of experience in service delivery, IT operations, managed services, client services, or a related environment.
• At least 3 years of experience in a Delivery Manager, Operations Manager, or senior client-facing role.
• Proven experience managing customer accounts, contracted services, SLAs, KPIs, and service performance.
• Experience coordinating cross-functional technical, operational, project, vendor, and support teams.
• Experience managing major incidents, escalations, service recovery, and continuous improvement.
• Experience preparing and presenting delivery reports, dashboards, and governance updates.
• Knowledge of governance, risk, compliance, security, and quality frameworks.
• Exposure to cloud, infrastructure, cybersecurity, or managed services environments would be advantageous.

Qualifications:

• Bachelor's degree or diploma in Information Technology, Business Management, Commerce, Engineering, Operations Management, or a related field.
• Relevant service management certification, such as ITIL, would be advantageous.
• Project management, cloud technology, governance, commercial, or vendor management certification would be advantageous.

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Job Description

• We are looking for an experienced IT Project Accountant to support a portfolio of technology and business-transformation initiatives within a complex organisation.
• This role will provide financial oversight across transformation programmes, ensuring that budgets, forecasts, actual expenditure and commitments are accurately maintained and clearly reported. You will work closely with Technology, Finance, Procurement, Accounts Payable and Transformation teams to provide meaningful financial insight, strengthen controls and support informed decision-making.
• The successful candidate will be comfortable working with detailed financial data while also being able to translate that information into clear, commercially relevant insights for senior stakeholders.

Key Responsibilities
Financial Management of Transformation Initiatives

• Establish and maintain initiative budgets, forecasts and approved cost baselines.
• Monitor actual expenditure, commitments, accruals and purchase orders against approved budgets, investigating and explaining material variances.
• Partner with initiative owners to develop accurate and reliable monthly forecasts.
• Ensure forecast and budget changes are consistently reflected across finance and programme systems.
• Provide financial insight to support effective management of transformation initiatives.

Actuals, Controls & Reconciliations

• Reconcile actual expenditure across relevant finance and programme systems to supporting invoices and purchase orders.
• Coordinate corrections and resolve discrepancies with cost owners and system owners.
• Maintain robust audit trails covering actuals, accruals, commitments, recharges and manual adjustments.
• Ensure financial information is complete, accurate and supported by appropriate documentation.

Technology Finance & Cost Analysis

• Analyse technology expenditure across suppliers, platforms, applications, licences, cloud services, contractors and internal resources.
• Distinguish between transformation, capital, operating and business-as-usual expenditure.
• Support appropriate accounting treatment for technology-related costs, including software implementation and cloud arrangements.
• Identify cost trends, drivers, risks and opportunities and communicate these clearly to stakeholders.

Reporting, Governance & Stakeholder Management

• Prepare clear and concise financial reporting for business, technology and programme governance forums.
• Provide insightful commentary on budget, actuals, forecasts, commitments, benefits, risks and required management actions.
• Constructively challenge incomplete, inconsistent or unsupported financial information.
• Escalate material financial issues promptly and ensure appropriate follow-up.
• Build effective working relationships across Technology, Finance, Accounts Payable, Procurement and the Transformation Office.

Qualifications & Experience
Essential

• A recognised professional accountancy qualification such as CIMA/CGMA, CA(SA), ACA, ACCA, CPA or a comparable international designation.
• At least five years' relevant finance experience, including significant exposure to project accounting and/or technology finance.
• Experience supporting technology implementations and/or business-transformation programmes within a complex organisation.
• Strong experience in budgeting, forecasting and variance analysis.
• A solid understanding of purchase orders, invoices, accruals, commitments, allocations, recharges and general ledger reconciliations.
• Good knowledge of accounting considerations relating to technology expenditure, including capital versus operating expenditure, software implementation and cloud arrangements.
• Experience working with ERP, planning or portfolio-management systems.
• Advanced Excel and financial-modelling skills.

Advantageous

• Experience with Coupa, Tagetik, Shibumi or similar finance and programme-management platforms.
• Experience using Power BI or comparable reporting and visualisation tools.
• Previous experience working within large-scale technology or transformation environments.