Latest Jobs at LexisNexis South Africa

About the Role

• As a Product Manager, you will contribute to the development and delivery of products that meet customer needs and drive commercial impact. You will work closely with cross-functional teams to analyse data, shape product direction, and support go-to-market activities. This role focuses on balancing customer value, business priorities, and technical considerations to deliver high-quality product outcomes.

Responsibilities

• Interact frequently with customers to gather requirements and anticipate needs
• Understand how the role impacts customer satisfaction and continuously aim to meet expectations while ensuring commercial viability
• Analyze market trends, competitive events, and predict short-term changes affecting products
• Gather data from multiple sources to solve business problems
• Make trade-off decisions between product capabilities
• Evaluate product hypotheses quantitatively, including A/B testing
• Generate new ideas by analyzing product data for insights
• Support go-to-market strategy by communicating customer requirements and timelines

Requirements

• Experience in Product Management with ownership of products or features and delivery of enhancements that improve customer satisfaction and commercial impact
• Strong product development knowledge, including business case creation and customer engagement
• Ability to gather and analyse data to inform decisions and product direction
• Experience supporting product launches and collaborating with marketing and sales teams
• Knowledge of agile methodologies and product lifecycle management
• Proficiency in tools such as Excel, Tableau, Python, SQL, and Balsamiq
• Understanding of data and technical architecture principles
• Strong communication, collaboration, and problem-solving skills

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About the Role

• As a Case Law Summaries Editor, you will analyze U.S. judicial opinions and create clear, concise, and accurate legal summaries and headnotes. You will play an important role in producing high-quality legal research content used by legal professionals, contributing directly to trusted LexisNexis products.

Responsibilities

• Review, analyze, and interpret U.S. federal and state court decisions
• Draft concise and accurate case summaries covering facts, issues, and outcomes
• Create and edit headnotes, annotations, and editorial enhancements
• Identify key legal principles, precedential value, and emerging trends
• Verify legal references, citations, and case details for accuracy
• Conduct legal research to support editorial work
• Manage assigned workflows while meeting quality and productivity targets
• Collaborate with editorial and legal teams to enhance content quality

Requirements

• Strong legal research, analysis, and writing skills
• Ability to interpret complex judicial opinions and extract key insights
• Excellent written English with strong attention to detail
• Bachelor’s degree in law (LLB) or an equivalent legal qualification
• Analytical and critical thinking capabilities
• Ability to manage multiple deadlines independently in a production environment
• Proficiency in legal research tools and Microsoft Office applications
• Experience drafting legal summaries, headnotes, or legal commentary is beneficial
• Familiarity with U.S. legal systems and legal terminology is helpful
   

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About the Role

• The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.

Responsibilities

• Provide second-level technical support across multiple platforms and disciplines
• Respond to incidents and service requests with professionalism and urgency
• Deliver clear, concise, and timely updates to stakeholders on issue status and workload
• Identify and resolve project-related challenges to ensure smooth execution and successful completion
• Collaborate with cross-functional teams to meet project goals
• Follow security protocols for proper delegation of accounts and privileges
• Efficiently manage customer support cases in alignment with established support protocols and service standards
• Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction

Requirements

• Strong analytical and troubleshooting skills
• Effective communication and interpersonal abilities
• Ability to work independently with minimal supervision
• Customer service orientation with a commitment to customer satisfaction
• 2–3 years of related experience in application support or customer-facing roles
• Proficiency in PC environments, including Windows OS, internet, and web browsers
• Able to work an overlap with UK/USA time zones
• Experience with SQL and DevTools
• Knowledge of databases and cloud technologies is advantageous

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About the Role

• You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.

Responsibilities

• Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
• Implement complex business and customer solutions into customer environments
• Engage customers pre-sale to assess technical environments and requirements
• Establish and maintain strong technical relationships with key assigned accounts or agencies
• Capture insights on customer environments to inform product development and troubleshooting
• Identify opportunities for additional products or implementation projects to support revenue growth
• Collaborate with internal and external teams to resolve and escalate issues effectively
• Act as a customer advocate and support continuous improvement through trend analysis and feedback

Requirements

• Technical experience supporting customers in complex environments
• Ability to work in a matrixed environment and adapt to changing demands
• Strong interpersonal, communication, organisation and project execution skills
• Proven ability to build collaborative working relationships and influence outcomes
• Strong technical, analytical and problem-solving capability
• Experience working in a customer-facing technical role
• Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
• Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
• High proficiency in MS Office based products