LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
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You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.
Responsibilities
Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
Implement complex business and customer solutions into customer environments
Engage customers pre-sale to assess technical environments and requirements
Establish and maintain strong technical relationships with key assigned accounts or agencies
Capture insights on customer environments to inform product development and troubleshooting
Identify opportunities for additional products or implementation projects to support revenue growth
Collaborate with internal and external teams to resolve and escalate issues effectively
Act as a customer advocate and support continuous improvement through trend analysis and feedback
Requirements
Technical experience supporting customers in complex environments
Ability to work in a matrixed environment and adapt to changing demands
Strong interpersonal, communication, organisation and project execution skills
Proven ability to build collaborative working relationships and influence outcomes
Strong technical, analytical and problem-solving capability
Experience working in a customer-facing technical role
Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
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