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• The SDWAN Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The SDWAN Engineer is responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• The support of SDWAN solutions such as Fortinet
• The support of FORTI-SDWAN solutions such on a central forti-manager
• The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.
• Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.
• Must have knowledge of configuring all fortinet value added services ipsec tunnel,fsso,web filter rules,forti-analyser reports
• Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc.

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Qualifications / Certifications, Skills and Experience

• An appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferred
• Should have a valid CCNA and NSE4 and working towards NSE5 and NSE6, advantageous to have CCNA/CCNP SDWAN Enterprise
• Should have Firewall experience (Fortinet)
• At least 4 Years experience in an networking environment
• A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required
• The candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IP
• The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployed
• Must be pro-active
• Accurate and diligent
• The candidate must be passionate about customer service and strive to deliver an excellent level of service
• Good communication and writing skills
• work well in a small team environment
• Friendly disposition, energetic/ enthusiastic and willing to grow within an organisation

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• The Business Analyst - ServiceNow is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. 
• This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Key Responsibilities:

• Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value.
• Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies.
• Works closely with internal clients to apply industry best‑practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs.
• Delivers ServiceNow‑related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards.
• Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement.
• Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials.
• Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives.
• Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices.
• Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues.
• Takes ownership for delivering work packages or project components independently and with minimal supervision.
• Performs additional related tasks as required to support ServiceNow initiatives and broader business objectives.

Knowledge and Attributes:

• Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions.
• Strong team player with excellent client‑service orientation, supported by solid organizational and administrative skills.
• Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation.
• High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks.
• Excellent verbal and written communication skills, including the ability to articulate technical concepts to non‑technical stakeholders.
• Strong process‑mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools.
• Ability to build rapport and collaborate effectively with business stakeholders, developers, administrators, and cross‑functional teams.
• Knowledge of project management methodologies and Agile/DevOps ways of working.
• Exceptional analytical ability to translate business requirements into functional specifications, user stories, and ServiceNow configurations.
• Excellent documentation capabilities, including functional requirements, test cases, user documentation, process maps, and presentations.
• Proficiency in Microsoft Office Suite (Exchange, Word, Excel, Project, PowerPoint, Visio).
• Strong understanding of enterprise systems commonly integrated with or used alongside ServiceNow, such as SAP, Remedy, Siebel, or EMS.
• Solid understanding of ITIL principles and practical experience applying them within a ServiceNow or service‑integrator environment.

Academic Qualifications and Certifications:

• Bachelor’s degree (or equivalent) in Business, Information Technology, or a related field.
• Project management certification is advantageous.
• Professional Business Analysis certification (e.g., ECBA/CCBA/CBAP) is preferred.
• IIBA membership is preferred.
• Relevant technology certifications, especially ITIL and ServiceNow certifications (CSA, CAD, CIS‑ITSM, CIS modules), are highly beneficial.

Required experience:

• Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow‑focused role.
• Experience as a ServiceNow system administrator or developer is advantageous.
• Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context.
• Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform.

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• We’re looking for a Senior Power Platform Developer to lead the design and delivery of enterprise-grade solutions using Microsoft Power Platform.
• This role goes beyond development — you’ll own architecture, shape platform strategy, and drive best practices, working closely with business and technical stakeholders to deliver scalable, secure, and high-impact solutions.
• If you enjoy solving complex problems, influencing technical direction, and mentoring others, this is a great opportunity to make a real impact.

What You’ll Be Doing

• Own end-to-end solution architecture across Power Platform (Power Apps, Power Automate, Dataverse)
• Define and implement ALM, CI/CD pipelines, and environment strategy
• Design and deliver secure, scalable integrations (custom connectors, APIs, Azure services)
• Establish and enforce platform governance (DLP, security, standards, CoE practices)
• Optimise performance, scalability, and reliability across solutions
• Lead technical delivery: estimation, planning, and stakeholder communication
• Mentor developers, conduct code reviews, and raise engineering standards
• Translate business needs into practical, productised solutions

What We’re Looking For:

• 5+ years’ experience delivering Power Platform / M365 / Azure solutions at scale

Deep expertise in:

• Power Apps (Canvas & Model-Driven)
• Power Automate (advanced orchestration patterns)
• Dataverse (data modelling, security, performance)

Strong experience with:

• Custom connectors, APIs, and integrations (e.g. Azure, SAP, DocuSign, etc.)
• ALM and CI/CD (Power Platform Pipelines, Azure DevOps)
• Security and governance (DLP, role-based access, compliance)
• Ability to design for performance, scalability, and maintainability
• Proven experience mentoring teams and influencing stakeholders

Tech Environment:

• Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
• Azure Services & API integrations
• DevOps / CI/CD pipelines
• Power BI (desirable)
• Microsoft Dynamics 365 CE experience (desirable)

Certifications (Preferred)

• PL-400 (Power Platform Developer)
• PL-600 (Solution Architect)
• Azure certifications (AZ-204, AZ-305) are a plus

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• The DevOps Engineer is a seasoned subject matter expert, responsible for consulting with internal clients about the software technology environment with medium to high complexity.
• This role translates business requirements into technology terms and develops more complex algorithms and programming code for software solutions.
• The primary objective of the DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.

Key responsibilities:

• Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
• Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
• Analyzes business requirements and ensures that the designed solution meets those requirements.
• Transforms the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
• Performs proof of concept if required.
• Compiles detailed technical specifications based on their designs for developers or IT Programmers to implement.
• Converts a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities.
• Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
• Examines any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
• Works with the required teams to assist with the installation and deployment of the application.
• Assists with implementation preparation and implementation of the solution into a production environment.
• Assists with the resolution of any problems identified in the integration and test phases.
• Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
• Writes and distributes the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
• Assists with post-implementation process reviews.
• Performs any other related task is required.

To thrive in this role, you need to have:

• Seasoned knowledge on multi-technology application design best practices.
• Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.
• Ability to work with abstract concepts and have sound problem solving and analytical skills.
• Seasoned technical understanding of development and platform engineering.
• Excellent client-centricity with the ability to focus on business outcomes.
• Highly organized with excellent planning skills.
• Seasoned communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.
• Ability to demonstrate impeccable attention to detail and work well within a team environment.
• Excellent knowledge of project management principles to ensure that projects with clients are executed accordingly.
• Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.
• Advanced knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
• Seasoned knowledge and experience with deployment and release management across environments.
• Seasoned knowledge of Automation tooling and source code repositories.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant DevOps certification preferred.
• Relevant Agile related certification preferred.
• Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure, GCP.
• Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python, Ruby.

Required experience:

• Seasoned experience deploying software solutions to clients in an outsourced or similar IT environment.
• Seasoned experience working in a multi-team environment across multiple geographies.
• Seasoned programming/development experience including Agile processes such as SCRUM, KANBAN.

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• We're looking for a Senior Scrum Master who has advanced scrum master experience in an ICT environment, managing software projects and working with software development teams. The primary responsibility of this role is to boost the effectiveness of teams by managing key and complex projects, championing delivery success and operationalizing underlying processes to make development teams run effectively.  
• The Senior Scrum Masters resolves impediments, monitors and has control over the scrum processes and meetings. 

Key Responsibilities: 

• Provides strong leadership and mentorship to specific teams, product owners, and stakeholders, guiding them in the adoption and implementation of agile principles and Scrum practices. 
• Fosters a self-organizing and empowered environment that enables teams to deliver high-quality products on time and within budget. 
• Facilitates and leads Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. 
• Ensures that teams adhere to the Scrum framework, follows agile best practices, and utilizes appropriate tools and metrics to track progress, identifies bottlenecks, and drives continuous improvement. 
• Fosters effective communication and collaboration between cross-functional teams, product owners, and stakeholders. 
• Acts as a bridge between technical and non-technical stakeholders, ensuring a shared understanding of the project goals, priorities, and timelines. 
• Proactively addresses any conflicts or challenges that may hinder team performance and delivery. 
• Collaboratively identifies and synchronizes project interdependencies across multiple teams. Facilitates effective resource allocation across the programs. 
• Drives the continuous improvement of agile processes, methodologies, and tools across the organization. Identifies and implements process enhancements to optimize efficiency, productivity, and quality of deliverables. 
• Encourages innovation to foster a culture of continuous leading and growth. Ensures the program benefits remain viable throughout the program, communicating status and date changes and actively manage dependencies. 
• Builds strong relationships with key stakeholders and manages these expectations regarding project scope, timelines, and deliverables. 
• Collaborates closely with product owners to prioritize backlog items and ensures alignment with business goals. 
• Provides regular project status updates and communicates any risks or impediments that may impact project success. 

Required experience: 

• Advanced scrum master experience in an ICT environment, managing software projects and working with software development teams. 
• Advanced experience in Scrum Management. 
• Advanced experience of Agile concepts and principles. 
• Advanced experience as a coach and mentor in agile practices (Scrum, Kanban etc.). 
• Advanced experience with contemporary software development methodologies. 
• Advanced experience with widely successful Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. 
• Willingness to learn and use AI to automate elements of the job (advantageous)

Knowledge and Attributes: 

• Ability to recognize the importance of working through others within the team through engaging and empowering others to use as much of their own capabilities as possible, thereby fostering trust and high energy to succeed. 
• Has drive and energy to get the job done. 
• Excellent communication skills, both written and verbal. 
• Assertive with the ability to come up with solutions to critical situations. 
• Ability to make timely decisions and take calculated risks. 
• Knowledge of approaches such as Kanban, Scrum. 
• Advanced knowledge of the technologies used by the team. 
• Ability to coordinate large teams with cross-functional dependencies. 
• Proactive and organized with the ability to work in a fast-paced, team environment providing consistent, high-quality output. 
• Ability to facilitate discussions to allow the team to consider alternative solutions or approaches and bring disagreements out into the open to help to manage them collaboratively. 
• Ability to stimulate and relish change, adapt quickly and see change as an opportunity. 
• Ability to think strategically and recognize the importance of long-term goals, as well as be committed to success. 
• Ability to work closely with senior technical resources and architects and highly technical teams. 
• A background in technology and software development. 

Academic Qualifications and Certifications: 

• Relevant certifications in agile development 

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• The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. 
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. 
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
• The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have.

Required experience:

• Moderate level of relevant managed services experience handling Security Infrastructure.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Moderate level of working knowledge of ITIL processes.
• Moderate level of experience working with vendors and/or 3rd parties.