Sasol is an international integrated energy and chemicals company that leverages the talent and expertise of our more than 30 300 people working in 33 countries. We develop and commercialise technologies, and build and operate world-scale facilities to produce a range of high-value product streams, including liquid fuels, chemicals and low-carbon electricity...
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Purpose of Job
- Accountable for first line leadership and management of team members to enable the work of self and team members and building their expertise and skills, and deliver frontline team results such as Safety, Production, Maintenance, Quality, Cost and Motivation.
Key Accountabilities
- Planning, control and management of operations/maintenance activity.
- Ensure effective execution of operations/maintenance activities.
- Ensure maximum task quality and efficiency, and overall effective use of equipment.
- Manage and control costs.
- During emergency situations, evaluate the abnormalities and take corrective action as to avoid downtime, equipment damage and/or SHERQ incidents.
- Ensure own team adhere to operational/maintenance procedures and for people and plant.
- Ensure maintenance planning is scheduled optimally to maximise production output.
- Take action on first occurrence performance problems, misconduct, disciplinary and grievance cases.
- Manage performance of own team.
- Ensure sensitisation to diversity in the workplace.
- Get results through empowering others to act.
- Enable artisans to achieve competence for career progression.
- Coaching and technical training of own staff.
- Accountable for practical "declaration of competence" of employees to operate the plant.
- Ensures team motivation and team wellness.
- Lives company values and ensures compliance of team to the values.
- Facilitate effective Communication up and down from management and also within own and other stakeholder teams.
- Participate in selection of staff by being an active member on recruitment panels.
- Ensure standard operating procedures are applied.
- Ensure compliance to Process Safety Management.
- Manage certain start-up and shutdown tasks.
- Participate in potential deviation analysis (PDA), root cause analysis (RCA) and risk assessments.
- Manage execution of work permit system.
- Conduct Task Risk Assessments and ensure that team conducts.
- Ensure compliancen to relevant Sasol procedure, policies, legislation and business processes.
- Manages behaviour based safety program.Ensure adherence to SHERQ legal standards and implement SHERQ processes for own area of responsibility.
- Ensure that MOC process is followed, and that modified plant/maintenance procedures are implemented by artisans.
- Ensure resources are available on site.
- Understands customer requirement and ensures product/service meets customer requirements.
- Ensure smooth transition of work from own shift to next shift.
- Effective interaction with supporting activities.
- Identifies and supports inter-dependencies with own and other departments within the value chain.
- Give input into how to improve overall Equipment Effectiveness for the plant.
- Continuously applies new ideas/work methods to improve results.
- Deals with human resistance to change in own area.
- Provide information/assist with projects with technical/support functions.
- Avail staff for training and development required due to the change initiative.
- Ensure implementation of organizational change initiatives within own team.
Formal Education
- National Senior Certificate/ N3 with Maths, English & Physical Science
- Mechanical Occupational Trade Certificate (Red Seal)
Working Experience
- Minimum 8+ years experience in petrochemical or refinery environment
- Extensive experience in shutdowns/turnarounds
- Supervisory or foreman experience (3+ years preferred)
- Maintenance Systems (SAP PM or similar)
- Interpretation of P&IDs and engineering drawings
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Purpose of Job
- Manage and lead multi-disciplined teams in providing a security service to the Secunda Operations, Secunda Mines and Sasol owned properties/ residential in Secunda region, by designing, adapting and integrating systems and processes across functional and operational Make end results happen by providing strategic direction, creating business models and motivating people;
- Manage achievement of results by influencing and coordinating the output by managers across sub functions;
- Manage the coordination of resources of functions that are diverse in nature to ensure optimal utilization of resources and effective cost management;
- Align and coordinate the identification and implementation of opportunities for improvement to ensure effective and efficient service delivery;
- Integrate and control the application of the organization systems and standards for the practical management of legal responsibilities as prescribed by legislation and Governmental Security and Security Industry Regulators;
- Analyse, interpret and implement changes to systems, processes and operating methodologies due to changes in the relevant operating environments.
Key Accountabilities
- Develop, implement and maintain security services strategy and operating model within agreed timeframes;
- Provide and manage security services as per agreed service catalogue across Sasol OME’s in accordance with set service delivery criteria and operational parameters (surfaces and underground);
- Deliver effective consultation to new projects, developments, and changes to existing ways of work to guarantee success and delivery criteria;
- Control implementation of permit system services, investigation services, technical services, specialized services, access control services, control room services, and electronic access control;
- Drive continuous improvement of security processes through benchmarking of best practices to guarantee optimal service delivery in terms of quality, cost, and time;
- Document critical and core processes and report following Sasol governance model and document management system requirements within agreed timeframe;
- Identify and implement road safety operations;
- Security systems design, governance, installation, programming, maintenance and training of end users;
- Conduct investigation services, security assessments and physical information security management (PISM) frequently to maintain secure environment;
- Guide tactical response to operational emergencies and security related incidents and crime prevention services when needed (surfaces and underground);
- Oversee site adherence to relevant legislative safety and security standards, codes of practices, and best practices to maintain continued operations;
- Seek required security related certifications for continued operations across Sasol sites.
Formal Education
- University Bachelors Degree
Working Experience
- 12 Years relevant experience
- Firearm competency for business purposes
- State Security Agency Vetting
- PSIRA Grade A or relevant law enforcement training
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Purpose of Job
- Ensure that sound financial management and reporting practices are implemented and applied in the Business Unit.
- Ensures effective, accurate and timely reporting to internal stakeholders. Participates and provides input in business decision making and financial management of the business unit.
- Support the budget owners (cost centre managers) with financial analysis and intelligence in a proactive, positive and constructive manner to facilitate decision making as well as to evaluate the effect of decisions made.
Key Accountabilities
Monthly reporting on relevant functions and management accounting related matters, which include, but are not limited to:
- Prepare monthly reports for your applicable area within the required deadline and present the reports to your Senior Managers/cost centre owners at the monthly cost meetings. The preparation includes reviewing the financial position of the department and providing meaningful variance explanations.
- Scrutinise actual line items to ensure correct cost allocations, classifications and preparing journal entries where corrections are required (account hygiene).
- Evaluate completeness of monthly cost and prepare provision journals as per the work instruction for the provision process.
- Prepare monthly General ledger reconciliations as assigned to you, ensuring they are accurate, complete and prepared timeously for review.
- Validating General ledger accounts used for sundry payments/petty cash and sign as proof of review.
- Monthly recovery of FOB (For and on behalf of) costs, intercompany cost as well as external recoveries (invoicing).
- Provide training to cost centre owners relating to SAP and power BI reports (where required).
- Maintain SAP master data at cost centre level and cost types used.
- Attend to ad-hoc requests efficiently and on time.
Execute budget and forecasts for all relevant budget / cost centre owners, which include, but is not limited to:
- Give guidance to cost centre owners in terms of budget and forecast guidelines and requirements.
- Accurate cash flow forecasts presented within agreed deadlines.
- Prepare and analyse financial information received for budgets and forecasts.
- Update SAP budget system with budget and/or forecast figures.
- Ensure accurate budget and forecasting is delivered and is aligned to guidelines and targets.
- Present and confirm accuracy and completeness of SAP data to cost centre owners.
- Prepare and analyse financial information received for budgets and forecasts.
- Perform variance analysis against budget, prior year, and forecast.
- Submit budget/forecast information timeously to Manager: management accounting.
- Timeously obtain cost drivers from your stakeholders for cost recoveries (recovery model), where applicable.
Execute year-end and half year-end activities for all relevant cost centre areas, which include, but is not limited to:
- Ensure all account hygiene corrections have been processed and no pre-payments and capital items are part of operating expenses (opex).
- Ensures all accruals and provisions are accurate, valid, and accounted for.
- Prepare disclosure schedules as assigned to you for year-end pack completion.
- Ensure all activities are strictly in adherence to communicated timelines.
- Analytical review of half year end/year end results.
General:
- Strong knowledge of SAP will be advantageous, including but not limited to processing of invoices.
- Complete all monthly activities as per timelines.
- Cross functional collaboration and teamwork critical.
- On-the-job training to and from team members.
- Custodian of governance in assigned area, adhere to IFRS and Accounting manual.
- Capable of presenting cost reports at monthly cost meetings.
Formal Education
- University bachelor’s degree – Finance/Management accounting
Working Experience
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Programme:
- Learnerships are learning programmes that require on the job learning supported by structured or institutional learning.
Minimum Requirements:
A completed Grade 12 National Senior Certificate (6 Subjects) with a pass in:
- Technical Mathematics/Mathematics
- English
- Technical/Physical Science
or
A completed N3 National Senior Certificate (6 Subjects) with a pass in:
- Mathematics
- English
- Engineering Science
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Purpose of Job
- If you are a quality-orientated individual with exceptionally excellent communication skills and high learning ability, this is an exciting opportunity for you.
- The full 3-year training programme is accredited with the Southern African Institute of Welding (SAIW) and a commitment to academic excellence is essential.
- The IPE (Inspector of Pressurized Equipment) is responsible for overseeing and certify repairs and manufacturing new equipment at Sasol Secunda works. Duties include welding inspection, certification of materials, compliance with the manufacturing or repair codes and review of manufacturing documentation. The CP (Competent Person Inspector) is responsible for the physical inspection and certification of in-service equipment at Sasol Secunda works to ensure equipment operates safely until the next inspection. Duties include visual inspection, non-destructive testing, writing reports, assessment of records and documentation and RBI (Risk based inspection) assessment meetings.
- An AIA inspector is responsible for the certification of manufactured products to the governing code, and being a Competent Person on Pressure vessels or Steam Generators is responsible for physical inspection on pressure vessels or steam generators to ensure they are suitable for continued operation. The key factors of this are safety and conformity to the highest ethical and legal compliance standards.
Key Accountabilities
- Learn to perform and evaluate visual inspections
- Learn to perform and evaluate wall thickness measurements
- Learn to perform and evaluate magnetic particle testing
- Learn to perform and evaluate dye penetrant testing
- Learn to perform in-service inspections on pressure vessels, steam generators, and piping according to the requirements of the PER and relevant internal procedures and work instructions
- Learn what specialized inspection equipment is used during the inspections
- Learn to review and interpret radiographs
- Observe pressure tests
- Support recommendation for specific repair actions or alternative recommendations arising from inspections using specialized knowledge
- Support in the verification of the condition of equipment of parts thereof after any change in condition or repairs to equipment, so that the maximum integrity and minimum downtime will result
- Learn to predict when equipment needs to be replaced by evaluating all inspection results
- Document all inspection findings and recommendations by composing individual technical reports in order that actual or potential problems are documented for further action and to comply with the PER
- Learn to perform detailed inspections as required when fitness-for-service calculations are performed
- Learn to evaluate and comment on frequency reviews
- Learn to certify the calibration and setting of safety devise for compliance to the PER
- Support in management of inspection delays and frequency changes to determine what integrity risks can be expected including determining which inspections need to be done online to manage the risks involved
- Support in control of non-conforming products
- Apply all relevant procedures and work instructions
- Learn to recommend and evaluate results of high tech NDT. These techniques include UT, TOFD, PAUT, IRIS, Eddy current, GUL, and X-rays (conventional and computed).
- Support in establishing and ensuring that professional standards for service provision are met.
Job Requirements
Formal Education
- A completed Grade 12 with a minimum 50% pass in Pure Maths, Physical Science and English
- A completed S4 in Mechanical/ Metallurgy/ Welding Engineering may be favorably considered.
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Purpose of Job
- To supervise all aspects of shift/plant operations to ensure performance targets are achieved in compliance with safety policies.
- To supervise housekeeping of work area and identify workplace hazards and risks to ensure that mining operations are done in a correct and safe manner.
Key Accountabilities
- Ensure that work standards are met according to quantity and due dates.
- Ensure that work standards are met according to quality standards & compliance
- Shift inspections, Daily inspections on equipment.
- Awareness, focus and control of cost / budget.
- POLC (planning, organizing, lead and Control.).
- Optimizes and control resources effectively.
- General housekeeping and cleaning. (keys ; General site work)
- Rod handling.
- Cement and betonies mixing.
- Spares order for site.
- Assist driller in control room.
- Writing shift report.
- Assist the driller plotting and updating the driller and geology map.
- Operating the machine by tripping in and out of the hole
- Must be able to take over responsibility from the driller from time to time.
- Serve as the Snr Drilling Assistant.
- Must be able to make his own decisions.
- Specific Kips as agreed to in the business unit.
- Support the drilling superintendent in his duties and take over from him time to time.
- Site establishment and rehabilitation.
- Inspection service provider rigs.
- Writing month end report.
- Manage others.
- Achieve safety and risk objectives.
- As per legal and SHE requirements (QCDSM and specific Kips agreed upon in the business unit.).
- Understand the company vision and values.
- Improve own skills and knowledge.
- Agree and review personal performance goals and the achievement thereof.
- Plan, organize, control and report own work.
- Ensure work is completed as planned.
- Policies, practices, standards, procedures and methods: application and compliance.
- Review compliance and follow up against the standards and objectives.
- Problem solving and decision making.
- Resolve work obstacles and issues positively and quickly.
- Build customer relationships in order to understand their needs.
- Project a positive image of the department.
- Internal customer feedback.
- Understands the mines need and application of product of customer.
- Understand mine requirements and ensure product/services meets mine requirements.
- Develop and maintain effective working relationships with managers and peers.
- Effective working relationship with manager, peers, team members.
- Effective networking and liaison with technical, engineering and financial departments.
- Team and colleague communication.
- Demonstrate effective listening and communication skills when dealing with colleagues.
- Ensure transition of work own shift to next shift.
- Feedback from other shifts.
- Improve present way of doing work by continuously asking questions.
- Share and implement new ideas regarding work.
Formal Education
- BTech University Bachelors Degree (South Africa)
- Higher / Advanced Diploma (South Arfica)
Certificate
- Blasting Certificate
- Mine Overseer Certificate or Mine Managers Certificate of Competency
Working Experience
- Experience: 2+ relevant years
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Purpose of Job
- An Artisan - Electrician supports production by providing effective equipment maintenance and reliability while adhering to procedures/codes, and utilising all available support resources to increase stability and maintain sustainability of the plant and/or equipment.
Key Accountabilities
- Participates in shift handover meetings.
- Provides adequate feedback to supervisor on work progress.
- Participates in root cause analyses, and provides feedback to RCA teams.
- Participates in risk assessments according to legislation and company requirements to improve safety.
- Maintains good housekeeping and adheres to waste disposal procedures.
- Work Independently.
- Understand and know the business, drives and KPIs.
- Apply and maintain safety in a working environment.
- Participates in shift handover meetings.
- Provides adequate feedback to supervisor on work progress.
- Participates in root cause analyses, and provides feedback to RCA teams.
- Participates in risk assessments according to legislation and company requirements to improve safety.
- Maintains good housekeeping and adheres to waste disposal procedures.
- Work Independently.
- Understand and know the business, drives and KPIs.
- Contribute to the development of training modules.
- Identifies personal training and development needs, and incorporates into PDP with group leader's approval.
- Lead by example (walks the talk).
- Conduct on the job coaching of learners.
- SME Presentation on specific plant equipment.
- Conducts IMS inspections to maintain and improve plant sustainability.
- Work effectively in a team.
- Attends and interacts in PDAs and RCAs to improve plant safety and stability.
- Play an appropriate main role during emergency situations to get the plant back on line.
- Give and receive feedback to other disciplines (partners on daily issues).
- Stakeholder relationship management.
- Gives input at toolbox talks to improve plant safety.
- Identify continuous improvement opportunities in own work area.
- Improve practices and/or equipment.
Formal Education
- Matric/N3 with Maths, English & Physical Science
- Occupational Trade Certificate (Electrical Red Seal)
Working Experience
- Experience: 3+ relevant years
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Purpose of Job
- To support production by providing effective electro-mechanical equipment maintenance and reliability while adhering to procedures/codes, and utilising all available support resources to increase stability and maintain sustainability of the plant, mine and/or equipment.
Key Accountabilities
- Proven competence in pre-identified areas per discipline of the plant/mine/equipment/systems.
- Understand and use the plant maintenance documentation system.
- Understand planning work management system.
- Relevant plant/mine specific/basic process knowledge (defined per discipline).
- Compliance of Safety Management Systems e.g. IMS, MBO, etc.
- Able to apply emergency procedures.
- Read, interpret, and implement task risk assessment.
- Hazard identification/task risk assessments.
- Participates in daily morning meetings to discuss work assignments.
- Support the goals and vision of the business by meeting deadlines.
- Provides adequate feedback to supervisor on work progress.
- Participates in root cause analyses, and provides feedback to RCA teams.
- Participates in risk assessments according to legislation and company requirements to improve safety.
- Maintains good housekeeping and adheres to waste disposal procedures.
- Share knowledge with junior artisans in known environment/context.
- Participates in quarterly performance appraisal with group leader to improve personal development.
- Identifies personal training and development needs, and incorporates into PDP with group leader's approval.
- Lead by example (walks the talk).
- Assists with the development of works instructions to develop a higher level of staff competency.
- Take the lead in team efforts/tasks.
- Able to act as group leader (if appropriate to career path).
- Contribute to overall maintenance strategy and direction.
- Mentor learners/artisans informally.
- Conducts My IMS (physical inspections to maintain and improve plant sustainability).
- Work effectively in a team.
- Attends and interacts in PDAs and RCAs to improve plant safety and stability.
- Provides adequate feedback to group leader or planning officer on work progress.
- Ensures the correct history feedback is captured to improve renewals/ upgrades and critical spares are replaced.
- Gives input at toolbox talks to improve plant safety.
Formal Education
- National Senior Certificate with Mathematics, Physical Science and English
- Occupational Trade Certificate (Electronic Mechanic)
- Competent A Certificate
- Valid driver’s license
Working Experience
- Experience: 4+ relevant years
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Purpose of Job
- To contribute to the identification of Learning and Development needs and coordinate the plans behind the design, development, management and delivery of Learning and Development solutions.
Key Accountabilities
- Identify basic L&D needs within assigned areas.
- Support the design and scheduling of training programs.
- Assist in evaluating training effectiveness.
- Coordinate program logistics and participant enrollment.
- Document feedback for training improvements.
- Maintain and update training schedules.
- Provide administrative support to trainers.
- Ensure compliance with L&D protocols.
Formal Education
- High School / School Diploma or similar
Working Experience
- Experience: 3+ relevant years
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Purpose of Job
- To apply established and authoritative process engineering expertise in support of the safe, stable, and efficient operation of the Wax Synthesis operating units, contributing to delivery against production targets, protection of asset integrity, and compliance with business and governance requirements. The role contributes to the Technical Support strategy through execution of core process engineering activities including Process Safety Management (PSM), operating window governance, routine plant support, and technical investigations, while working closely with Operations, Maintenance and Technical Support teams to monitor and improve plant performance. The Process Engineer II provides technical ownership and process engineering input to small‑ to medium‑scale plant modifications and improvement initiatives. The role delivers practical, value‑adding process improvements, and builds technical depth and operational understanding within the Wax FT Synthesis area.
Key Accountabilities
- Support stable, predictable, and efficient operation of the Wax FT Synthesis units through ongoing process monitoring, data analysis, and timely resolution of process deviations.
- Own the resolution of complex and/or recurring process-related operating issues, including leading technical investigations and ensuring effective and sustainable corrective actions are implemented.
- Identify, develop, and deliver value‑adding process improvement initiatives to improve unit operating cost, reliability, safety, and environmental performance by translating operational data and constraints into practical engineering solutions.
- Conduct hard wax value chain loss accounting (OEE) and support the translation of losses into structured and prioritized improvement plans.
- Provide process engineering input to the development of the Volume Protection Plan (VPP) and production planning and scheduling processes, including identification of risks to planned production volumes and assessment of the quality and robustness of technical input data.
- Provide technical ownership for process engineering scope on small‑ to medium‑scale plant modifications and improvement projects, ensuring the high‑quality and completeness of all deliverables from problem definition through implementation.
- Support shutdown and turnaround activities through technical scoping, integrity and process risk input, abnormal restoration guidance, and recommissioning support.
- Support Process Safety Management (PSM) objectives through participation in and execution of activities such as MOC implementation & closure, alarm management improvements, PSI upkeep, incident investigations, and process risk assessments, in accordance with company standards and procedures.
- Mass balance reconciliation and reporting, efficiency performance tracking, and the preparation of technical decision‑support outputs such as reports, dashboards, and performance summaries.
- Maintain accurate and effective technical documentation and plant performance monitoring tools, contributing to strong knowledge management and information quality within the Technical Support environment.
- Enable effective collaboration with Operations, Maintenance, and supporting disciplines (R&T, Licensing, Laboratory etc.) to ensure aligned decision‑making and timely technical support.
- Contribute to capability development within the team through coaching, technical guidance, and knowledge sharing with junior engineers and peers.
- Demonstrate professional judgement, ownership, and accountability in the execution of process engineering responsibilities, while managing own performance and development in line with Process Engineer II expectations, company values, and mandatory governance requirements.
Formal Education
- University Bachelors Degree in Chemical Engineering
Working Experience
- Experience: 5+ relevant years
Certifications
- Professional Engineer (strong wish)
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Purpose of Job
- To test or modify developmental or operational electrical machinery or electrical control equipment and circuitry in business/operational cluster plants or laboratories to maintain them in the best possible condition.
Key Accountabilities
- Ensure that work standards are met according to quality, quantity and due dates.
- Company values and goals supported and lived.
- Achieving delivery targets e.g. tons, products, services; BU and Discipline Specific.
- Ensures that self and team meet targets, due dates and quality standards.
- Responsible to ensure that the MOC procedure is adhered to for all changes.
- Support Asset Management philosophy.
- The co-ordination of the execution of maintenance strategies.
- Ensure that work standards are met according to quality standards & compliance.
- Assist with RBI studies and the Maintenance strategy process to enhance equipment reliability.
- Optimizes and control resources effectively.
- Perform all tasks cost consciously.
- Independently gather information and data accumulation.
- Awareness, focus and control of cost / budget.
- Independently gather information and data accumulation.
- Achieve safety and risk objectives.
- Apply safety in all practices, specifically project planning and execution.
- Understand the company vision and values.
- Demonstrate the desired behaviours in agreement with the Sasol Values.
- Improve own skills and knowledge.
- Take ownership for personal improvement and skills development.
- Ensure that personal development plan is completed, implemented and tracked.
- Apply the learning experience at the workplace management and values.
- Agree and review personal performance goals and the achievement thereof.
- Set and work towards own performance targets and goals as per personal performance agreement.
- Update performance goals and performance agreement regularly.
- Ensure work is completed as planned.
- Manage own work planning and delivery according to targets.
- Review compliance and follow up against the standards and objectives.
- Adheres to standard procedures and practices with guidance.
- Resolve work obstacles and issues positively and quickly.
- Develop suitable technical proposals based on practical and theoretical knowledge.
- Build customer relationships in order to understand their needs.
- Demonstrates good understanding of customer needs.
- Project a positive image of the department.
- Develop and maintain effective working relationships with managers and peers.
- Build effective partnerships with team to ensure high performance.
- Provide technical input or advice to multidisciplinary project teams.
- Demonstrate effective listening and communication skills when dealing with colleagues.
- Improve present way of doing work by continuously asking questions.
- Identify optimization opportunities.
- Share and implement new ideas regarding work.
Formal Education
- National Certificate/N3 with Mathematics, Physical Science & English (Must)
- National Diploma in Electrical Engineering (Must)
Working Experience
- Experience: 1+ relevant years
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Purpose of Job
- To drive strategic growth within the Convenience Retail portfolio by leading product innovation, supplier management, and quality assurance. The role focuses on delivering commercially viable food solutions through effective new product development (NPD), strong supplier partnerships, and strict adherence to food safety standards.
Key Accountabilities
- Implement and execute strategic objectives aligned to the Convenience Retail business.
- Develop new product concepts to penetrate existing and new markets.
- Monitor local and international trends, as well as competitor activity, and translate insights into actionable plans.
- Drive turnover and profitability through range reviews and product revitalisation initiatives.
- Support category strategies through effective product sourcing and supplier selection.
- Conduct category performance analysis and provide actionable insights to improve performance.
- Lead the end-to-end NPD process from concept through to launch.
- Conduct product, packaging, and travel testing, including validation of cooking instructions. Perform comparative benchmarking against competitor products.
- Arrange and approve mock-up samples and final packaging.
- Develop and approve packaging specifications and artwork in collaboration with design agencies and printers.
- Ensure successful and consistent roll-out of new products across the retail network in line with segmentation.
- Source, evaluate, and onboard suppliers in line with business and category requirements.
- Ensure all suppliers comply with food safety regulations and agreed standards. Establish and enforce food safety processes in line with South African regulations and standards.
- Ensure strict adherence to food safety standards across all products and suppliers.
- Conduct weekly quality control checks on private label products.
- Oversee routine microbiological testing programmes.
- Manage and resolve product-related customer complaints
- Ensure effective and seamless roll-out of new products into stores.
- Conduct regular visits to retail stores to monitor execution and compliance.
- Support the allocation of equipment based on product range and operational requirements.
- Align cross-functional teams to ensure efficient execution of initiatives.
Results Management:
Bi-weekly performance meetings with Food Technology Development regarding:
- Sites and supplier visit reports.
- Operational issues
- Presentations
- Projects update
Formal Education
- University Bachelor’s Degree in Food Technology/Food Science/Biotechnology/Food Consumer Science
- Drivers licence
Min Experience
- Min 3-5 relevant years experience in manufacturing industry.
- Experience working with Retail and/or Convenience Retail an advantage.
- The role requires specific experience in food related fields in food/franchise industry as well as a track record of experience in convenience foods/baked products/ hot and cold beverages.
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Purpose of Job
- The role is responsible for training, coaching and developing site staff to ensure compliance with recommended retail food offerings, operational procedures, adhering to food safety standards, and customer service standards. This includes delivering theoretical and practical training to site teams on menu preparation, equipment operation, food production processes, hygiene practices, stock control and overall kitchen operations. The incumbent will support franchisees and site teams in delivering a consistent, high-quality food offering that improves operational efficiency, enhances customer experience and supports retail sales growth.
Key Accountabilities
- Create menu suited to the convenience retail forecourt environment.
- Train staff on preparation methods and portion control guidelines to ensure product consistency across sites.
- Continuously review and update the menu range to maintain customer relevance.
- Support the introduction of new products and menu innovations aligned with the company’s retail food strategy.
Site Visits – Planning and Scheduling
- Draw up and submit a weekly site visit schedule containing a logical and realistic site visit plan.
- Ensure call cycle planning is followed to support operational execution across all sites.
- Conduct site visits to assess operational standards, food quality and staff competency in menu execution.
- Provide on-site coaching to improve kitchen operations and food preparation standards.
Training, Coaching and Development of Site Staff
- Train, coach and develop site staff to ensure compliance with food service standards and full operational procedures related to food production.
- Ensure the entire process supports operational efficiency and consistent product quality across all sites.
- Provide ongoing coaching and support to ensure continuous improvement in food preparation and service standards.
- Present theoretical training in a classroom environment as well as practical training on site.
- Conduct competency assessments of staff to evaluate performance and identify areas for improvement.
- Training records to be uploaded on the eLMS.
Site Opening Support
- Provide operational support during the opening of new retail sites.
- Ensure efficient and error-free implementation of the food offering.
- Conduct training for new site teams on menu execution, operational procedures and equipment usage.
- Demonstrate best practice behaviour in delivering excellent customer service.
Equipment Training and Implementation
- Train site staff on the correct, safe and efficient use of all kitchen equipment in conjunction with the equipment supplier.
- Assist with testing and evaluation of new equipment before rollout.
Food Safety, Hygiene and Compliance
- Ensure that store staff and franchisees adhere to all food safety standards.
- Train staff on food hygiene standards including proper food handling, storage and preparation practices.
- Ensure strict compliance with personal hygiene standards in the kitchen environment.
- Conduct regular operational checks to ensure compliance with company policies and regulatory requirements.
Optimising Retail Food Performance
- Assist retailers in improving site turnover through improved food offering and operational execution.
- Identify opportunities to improve product quality, workflow and operational efficiency.
- Assist in implementing food merchandising standards and planograms across retail sites.
- Support continuous improvement of operating procedures to improve operational performance.
Skills Transfer and Coaching
- Share best practices with internal teams, franchisees and site staff.
- Work in collaboration with Retail Account Managers and other internal stakeholders to ensure operational objectives are achieved.
- Maintain professional relationships with franchisees and site managers.
- Continuously seek and propose ways to improve the effectiveness of training programs.
Qualifications and Experience
- Matric and driver’s licence Must
- Professional Chef Qualification (NQF Level 5), Diploma : Food Consumer Science/ Food Science / Hospitality Management / Food Service Management - advantageous.
- Minimum 6 years’ experience in a professional kitchen environment
- Experience in retail food service, quick service restaurants, or convenience food operations is advantageous
- Experience in menu development and recipe standardization
- Knowledge of food safety systems
- Experience in staff training and operational implementation
Method of Application
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