Latest Jobs at SITA SOC (Ltd)

Key Responsibility Areas 

• Infrastructure management. 
• Maintenance of Network Devices 
• Provide user support and attend to logged incidents. 
• Attend client technical meetings. 
• Provide inputs to Monthly reports. 
• Configuration of network routers and switches. 

Qualifications and Experience 

• Minimum:3-year National Diploma/ Degree in IT related field (Computer Science, Information Technology, Engineering, B Com etc) at NQF level 6. 
• Certification: CCNA 
• Experience: 3 - 5 years’ experience in Wide Area Network (WAN), Troubleshooting Technology, Network Topologies, Network Design, Application Layer and Routing protocols. 

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Key Responsibility Areas 

• Infrastructure restoration. 
• Support the Network Engineer in maintenance and Support for the networks. 
• Respond & Resolve network Incidents. 
• Interface with the third-party service providers.  

Qualifications and Experience 

• Minimum: 1 – 2 Year National Higher Certificate in IT related field (Computer Science, Information Technology/Engineering NQF level 5. 
• Experience: 2 - 3 years’ experience in IT. 

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Key Responsibility Areas 

• Accurate Processing of Suppliers Invoices within specified timelines of supplier contracts. 
• Monitoring and tracking of IT Infrastructure contracts. 
• Ensure that measuring and reporting upon the performance of the IT Infrastructure Service processes are in place and effective. 
• Ensure that all the SCM service requests are maintained and updated on a weekly basis.
• Reporting and Communication. 

Qualifications and Experience 

• Minimum: 3-Year Diploma / Degree in Financial Management / Business Administration / Contract Management or related field/ NQF level 6. 
• Experience: 3 – 4 years working experience performing request fulfilment management in a corporate/public sector organization. 

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Key Responsibility Area 

• Manage and drive portfolio of customers in the province to determine and assess existing customers’ needs with the desired ICT requirements profile provincial customer in order to provide effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue. 
• In collaboration with service owners, including senior management and key stakeholders, coordination of service/product delivery and solutions for each provincial customer. 
• Build, manage and maintain strategic relationships with Government Departments including delivery partners (i.e. SITA service owners) to continuously sustain the SITA business. 
• Perform analysis on provincial needs and requirements in collaboration with Business Development team and other internal and external key stakeholders. 
• Perform SLA management, monitoring and review. 
• Ensure consistency in all customer engagement initiatives and programmes. 
• Review current solutions and align with the provinces’ needs and the category of engagement to be utilized for the project/initiative. 
• Exercise initiative in directly reaching out to customers to gather feedback and ensure that the engagement team’s programmes are effective and of high quality and standards. 
• Guide and share new and emerging customer engagement industry best practices across the business to enhance customer loyalty and retention. 
• Maintain strong knowledge and understanding of the current and emerging eCommerce/Digital strategies, trends, and techniques to achieve set SITA’s targets and market share. 
• Address the risk management items and monitor the implementation of the departmental risk management plan. 
• Lead meetings to discuss client requirements and align with all the internal stakeholders. 
• Collaborate with SITA service owners to improve service delivery and communication. 
• Execute the customer loyalty and retention strategy to ensure retention of clients and ensure that all contact points integrate seamlessly across the internal and external customer value chain. 
• Support the implementation of relevant, approved marketing campaigns and cross platform communication founded on the achievement of SITAs business objectives. 
• Provide strategic guidance to achieve customer engagement strategies that drive maximum ROI. 
• Perform journey mapping and analyze the business touch points to increase SITAs commercial opportunities in collaboration with key service owners and support functions, oversee the creation of models against lifetime value, retention, churn, loyalty and Customer Operations programmes. 
• Actively steer customer strategies together with service owners and support functions in the formation of ongoing Customer Operation strategies with a view to maximise solution/product proposals, KPI improvement, ROI, and business impact. 
• Provide input and guidance into service delivery action plan, including recovery plans where service delivery lapses 
• Ensure consistency in all customer engagement initiatives and programmes. 
• Review current solutions and align with the Provinces’ needs and the category of engagement to be utilized for the project/initiative. 
• Exercise initiative in directly reaching out to customers to gather feedback and ensure that the engagement team’s programmes are effective and of high quality and standards.
• Guide and share new and emerging customer engagement industry best practices across the business to enhance customer loyalty and retention. 
• Maintain strong knowledge and understanding of the current and emerging eCommerce/Digital strategies, trends, and techniques to achieve SITA’s targets and market share. 
• Review current solutions and align with the provinces’ needs engagement to be utilized for the projects/initiatives. 
• Exercise initiative in directly reaching out to customers to gather feedback and ensure that the engagement team’s programmes are effective and of high quality and standards. 
• Guide and share new and emerging customer engagement industry best practices across the business to enhance customer loyalty and retention. 
• Maintain strong knowledge and understanding of the current and emerging eCommerce/Digital strategies, trends, and techniques to 
• Achieve set Provincial SITA’s Financial targets and grow market share. 
• Perform ongoing monitoring and review of achievement against SLA and proactively identify potential challenges and propose corrective actions. 
• Take part in quarterly SLA meetings and determine customer satisfaction of SITA’s service delivery. 
• Define knowledge areas and Identify knowledge sets from different knowledge sources. 
• Ensure the capturing of acquired knowledge in the repository. 
• Provide detailed monthly CRM Data Analysis report 

Qualifications and Experience 

• Minimum: Bachelor Degree in Information Technology OR Computer Science OR Bachelor Degree in Commerce OR Business Administration OR Economics / BTech (NQF 7) Postgraduate related IT specialization (NQF 8) Honours Degree in Commerce (NQF8) A background in marketing, research and development is an added advantage. 
• Certification: Certification in TOGAF, COBIT, ITIL, or other IT related is an added advantage. 
• Experience: 8-10 years professional experience, including,  at least 2 years’ experience in ICT advisory services. at least 5 years’ experience in business development and ICT Sales, preferably in public sector. at least 4 years’ experience in a manager/senior manager role in a similar industry. 

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Key Responsibility Area 

• Investigate/confirm/refer/log a call to upgrade the server. 
• Rectify the faults affecting the availability of the server. 
• Installation of servers 
• Implement procedures and standards for Directory Integrated Systems, Servers and related services and monitor adherence thereof. 
• Resolution and handling of medium operational Incidents as per SLA incident handling timeframes. 

Qualifications and Experience 
Minimum:

• 3 - Year National Diploma / Degree in Computer Science, or IT/ related fields (NQF level 6) PLUS MCSA/ MCSE/ MCITP/ Microsoft Azure Certifications/ Microsoft 365 Certifications. LINUX/FreeBSD certification will be preferred. 

Certification:

• Microsoft Azure Fundamentals Microsoft Certified: Azure Administrator Associate - Designing and Implementing Microsoft Azure Networking Solutions Microsoft
• Azure Infrastructure Solutions Microsoft Certified: Identity and Access Administrator Associate
• Azure SAP Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Teamwork Administrator Associate. Linux/FreeBSD certification will be preferred. 

Experience: 

• 3-5 years’ experience as a Server Administrator LINUX will be preferred in the provisioning, support and maintenance and support of all Server related Infrastructure such as Enterprise Directory Services, virtualization and Open-Source server infrastructure technology stack. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Experience in the design, planning, implementation of an Enterprise Server solutions and services

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Key Responsibility Areas 

• To provide Business Advisory Services. 
• To provide functional application support services. 
• Provide implementation support. 
• Transfer skills to team members. 
• Provide Integrated Management information support solutions to clients and management. 

Qualifications and Experience 

• Minimum: 3 Year Diploma / Degree in ICT or a related field/ NQF level 6. Candidates with Grade 12 that have 5 - 6 years Functional Application Support experience on the specific DOD National Codification System (NCS) application may apply. 
• Experience: 5 - 6 years Functional Application Support experience on specific DOD National Codification System (NCS) application. 

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Key Responsibility Areas 

• Perform ongoing monitoring of information systems and assess threats and risks to information security. 
• Coordinate security awareness and training programs to increase employees ' overall understanding, reaction time and the ability to envisage the company's potential safety and compliance requirements. 
• Perform compliance assessments and vulnerability assessments to ensure government and citizen information is secure. 
• Attend to all logged security incidents. 
• Collaborate and partner with internal business representatives to recommend appropriate products so that the solutions are developed with relevant security system design specifications. 
• Execute activities related to the implementation, and maintenance of information security controls and services aligned to the cyber security framework, policies, standards and procedures. 
• Management and Administration of the PFMA act.  

Qualifications and Experience 
Required Qualification:

• 3 Years National Diploma / National Degree in Computer Science or Information Technology or Network Management or a relevant discipline NQF level 6 qualification. 

Certification: 

• Security + or Microsoft Security Certifications. Added Advantage: ITIL foundation and COBIT Introduction, Certified information system security professional (CISSP) or Certified Information Security Management (CISM) 

Experience:

• 3-5 years Information and Communication Technology (ICT) Infrastructure or Information Security (IS) or application life cycle management which should include the following: Working knowledge of information technology security configurations on the LAN/WAN infrastructure. Understanding firewalls and switch management technology. Exposure to enterprise architecture frameworks (e.g.TOGAF; GWEA; MIOS).
• Knowledge of governance processes and standards (e.g. ISO 27001/ 27002; COBIT; ITIL). Exposure to information system security technical standards (e.g.: SSL certificates, anti-virus protection, etc.).
• Knowledge of technical monitoring and administration of various technical security solutions e.g. Anti-malware Management, Email Security Management, Privileged Account Management, Microsoft Security and Azure Security (MFA, Defender, DLP, Bitlocker, Sentinel, Intune, etc.). Preference will be given to Experience in programming and scripting (C++, Python, Perl, Bash, and PowerShell). 

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Key Responsibility Areas 

• Perform ongoing monitoring of information systems and assess threats and risks to information security. 
• Coordinate security awareness and training programs to increase employees ' overall understanding, reaction time and the ability to envisage the company's potential safety and compliance requirements. 
• Perform compliance assessments and vulnerability assessments to ensure government and citizen information is secure. 
• Attend to all logged security incidents. 
• Collaborate and partner with internal business representatives to recommend appropriate products so that the solutions are developed with relevant security system design specifications. 

 
Qualifications and Experience 

• Required Qualification:3 Years National Diploma / Degree in Computer Science or Information Technology or a relevant discipline verified / certified @ NQF level 6 qualification. 
• Certification: Security + or Microsoft Security Certifications. Added Advantage: ITIL foundation and COBIT 5 Introduction, Certified information system security professional (CISSP) or Certified Information Security Management (CISM). 

Experience:

• 6-7 years Information and Communication Technology (ICT) Infrastructure or Information Security (IS) or application life cycle management which should include the following: Working knowledge of information technology security risk management;
• Exposure to enterprise architecture frameworks (e.g. TOGAF; GWEA; MIOS); knowledge of governance processes and standards (e.g. ISO 27001/27002; COBIT; ITIL);
• Exposure to information system security technical standards (e.g.: SSL certificates, anti-virus protection, etc.);
• Experienced in (e.g. Service Management, Converge Communication, Risk Management, Information Technology, Applications, etc.). Preference will be given to Experience in programming and scripting (C++, Python, Perl, Bash, and PowerShell). 

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Key Responsibility Areas 

• Receive and record incoming and outgoing correspondence to ensure proper record keeping for the sub department. 
• Prepare and distribute minutes, presentations as well as general office documentation/communication to ensure that information reached relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department. 
• Responsible for the accommodation and flight arrangements for the sub division in accordance with SITA travelling policy and procedures to the satisfaction of the division.  

Qualifications and Experience 

• Minimum: Grade 12 (NQF level 4) plus a relevant recognised course (shorter than a year at NQF level 4-certificate of competence) –depending on operational requirements. 
• Certification: MS Office certification will be an added advantage. 
• Experience : 1 - 2 Minimum experience applicable to the specified discipline. 

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Key Responsibility Areas 

• Strategic DevOps Oversight. 
• Technical Leadership and Guidance. 
• Resource Management and Optimization. 
• Risk Management and Compliance. 
• Performance Management and Reporting. 
• Stakeholder Engagement and Communication.  

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in Computer Science, Information Technology, Engineering or a related field - at least NQF level 6 or a verified / certified alternative equivalent @ NQF Level 6. 
• Certification: Role-related/relevant DevOps architecture certification(s) are preferred. 
• Experience: 8-9 years’ experience years practical experience in DevOps architecture and systems engineering or a related field, with at least 3 years in a leadership role

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Key Responsibility Areas 

• Lead, manage, develop and implement strategies and manage the section in order to ensure effective and efficient operations and that all the resources are utilised optimally. This must be done in accordance with SITA Policy Framework.
• Lead, manage, develop and implement Architectural and Governance mechanisms for the Software Analysis and Design section to improve interoperability of government systems and quality of services and deliverables. 
• Lead, manage and execute the Software Analysis and Design programmes / projects spanning multiple environments to ensure that it is successfully delivered. 
• Lead, manage and develop analysis and design workpackages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government. 
• Lead, manage and conduct activities to develop Application Service Specifications in accordance with ICT standards and the enterprise architecture for Government. 
• Lead, manage and execute packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government.  

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in ICT related field (Computer Science, Information Systems, Technology and Engineering) - at least NQF level 6 or a verified / certified alternative equivalent @ NQF Level 6. 
• Experience: 8-9 years’ experience in Software Development or experience in IT Architecture. 

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Key Responsibility Areas 

• Provide first and second level LAN & desktop support. 
• Install and configure new IT equipment. 
• Implementation, customisation and maintenance of the remote software deployment. 
• Provide support to the enterprise’s local IT and software resources. 
• Provide LAN & desktop advisory services to clients.  

Qualifications and Experience 
Minimum: 

• Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant). 

Experience: 

• At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services.
• Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
• Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s.
• Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure. 

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Key Responsibility Areas 

• INITIATION PROJECT – Effectively applies project management principles to initiate and Plan the project; 
• MANAGE PRODUCT DELIVERY – Manage product delivery to ensure successful delivery of the project; 
• PROJECT CONTROL – Monitor and Control project activities to ensure successful delivery of the project objectives within budget, scope, time and quality according to plan; 
• PROJECT CONTROL – FINANCE – Consolidate, Monitor and control project costs and revenue to ensure delivery of the project within budget and profitability guidelines; 
• PROJECT CONTROL – RISK – Monitor and Control project risks and issues; and 
• PROJECT CLOSURE – Close Project according to company policy. 

Qualifications and Experience 

• At least 3 years Project management experience, 
• At least 3 years working experience in an IT environment and 
• At least 3 years in public sector IT environment. 
• Minimum: 3 Year National Diploma / Degree in Business Management/ Project management / Information Technology/ Computer Science or equivalent (at least NQF Level 6). 
• Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM Practitioner will be an added advantage. 
• Experience: A minimum of 5 – 6 years working experience, including: 

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Key Responsibility Areas 

• Training and Development: Manage the development programme. Conduct online, classroom, and one-on-one training sessions on SITA's project management methodology and systems to elevate the project management maturity across the organization. 
• System Design and Implementation: Support the design, development, and implementation process of Portfolio Programme and Project Management (PPM) systems to streamline governance, reporting, and PPM processes. 
• Standards and Processes: Establish, refine, and uphold best practice project management standards and processes to bolster SITA's project and programme governance and performance. 
• Performance Measurement and Reporting: Conduct performance measurement, analysis, and reporting on project and service portfolio performance to ensure alignment with organizational objectives.  

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in a Business Management / Project Management / Information Technology/ Computer Science/ Education - at least NQF level 6. 
• Professional Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner and/or Agile Project Management Certification will be advantageous. 
• Experience: 6 - 7 years working experience in a project/programme management office, including expertise in: 3 - 7 years Project Management training experience 3 - 7 years Project Governance and Project standards development and implementation experience 3 - 7 years Programme/Project Management.

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Key Responsibility Areas 

• Effectively applies programme management principles to Initiate and plan the programme. 
• Direct and manage programme execution to ensure successful delivery of the programme and subsidiary projects. 
• Plan and optimize the effective utilization of resources throughout the programme. 
• Consolidate monitor and control programme and subsidiary project’s work to ensure successful delivery of the programme's objectives within budget, scope, time and quality according to plan. Including integrated change control and configuration management. 
• Consolidate, monitor and control costs and revenue to ensure the delivery of the programme and subsidiary projects within budget and profitability guidelines. 
• Perform quality control of programme. 
• To manage the provinces risk management, document & records management, ISO, internal audit reporting and ERP functions 

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in a relevant discipline - at least NQF level 6 
• Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner and/or Programme Management Professional (PgMP) and/or Advanced Practitioner (MSP – Managing Successful Programmes) will be advantageous. 

Experience: 

• A minimum of 8 - 10 years working experience, including expertise in: 
• 4 years in a leadership role in a complex project management or programme management environment 
• 4 years Project/Programme management experience as Project /Programme Manager 
• 4 years in a public/private sector IT environment. 
• 4 years in risk management, internal audit reporting, document configuration management, management of ERP transactions. 

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Key Responsibility Area 

• Coordinate project activities of planning, monitoring and control as delegated by the Project Manager to ensure successful delivery of the project. 
• Provide Project coordination and support in order to ensure smooth running of the project. 
• Coordinate Project governance activities, including meeting arrangements, preparation of presentations, risk management, issue management, quality control. 
• Configuration support. 
• Provide coordination support to ensure the execution of the project against the prescribed SITA project management methodology. 
• Assist the project manager to monitor and control the project’s financial expenditure and revenue to ensure delivery of the project expenditure and revenue to ensure delivery of the project within budget.  

Qualifications and Experience 

• Minimum: 1 - 2-Year National Higher Certificate in Business Management/ Project management / Information Technology/ Computer Science and/or equivalent (NQF Level 5). 
• Certification: Prince 2 Foundation and/or CAPM Certification and/or Agile PM Foundation will be advantageous. 
• Experience: A minimum 3-4 years working experience in a project/programme management environment, including 2 years as programme/project administration and support.