Latest Jobs at The Estée Lauder Companies Inc.

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
• Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure display is per merchandising guideline
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Ensure provision in Retek system
• Ensure all testers are clean and in good condition
• Maintaining work environment
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts
• Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Skilled Make-up Artist or Skincare Specialist
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
• Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure display is per merchandising guideline
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Ensure provision in Retek system
• Ensure all testers are clean and in good condition
• Maintaining work environment
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts
• Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Skilled Make-up Artist or Skincare Specialist
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours

go to method of application »

Position Summary:
Achieve all Brands key performance indicators and targets
Fosters excellent working relationships on counter and with the wider business and retailer.
Goal oriented - Drives transactions and activity tasks to meet targets.

Key Roles & Responsibilities

• Achieve sales targets
•  Create ways to achieve sell through for the business:
• Arranges instant on counter event dates.
• Collateral and Props
• Counter signage
• Additional staffing
• Set goals for appointments booked
• Recruitment
• Ensures customers are offered the full Brand experience at all times with custom fit service and expertise, building relationships
• Monitor competitor brands
• Monitor counter sales on an hourly/daily/weekly/monthly basis.
• Ensure all action plans are in place for all promotions, launches and special events to “drive sales”
• Build and maintain relationships with counter staff and the Retailer, partake in team meetings
• Monitors and manages min/max stockholdings, top SKU counts, out of stocks.
• Submits all sales info required timeously.
• Ensures all Sales are recorded according to standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timeously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date
• Demonstrate effectiveness in make up and consultation.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty, as per guidelines.
• Ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times, according to merchandising guidelines
• Ensure cleaning tools are stocked and in a good condition.
• Ensure all testers are clean and in good condition.
• Must attend mandatory educational seminars, meetings
• Ensure optimum space is obtained and utilized at all times through effective negotiations.
• Staff planning (Permanent and Casual)
• Continually sets the example of Brand Image.

Qualifications
Requirements

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

About the role

The Business Development Manager for Sub Saharan Africa is primarily responsible for developing and implementing brand plans and programs for the portfolio of Brands, including product selection, positioning, pricing, advertising and promotion planning. In this role, you will develop and co-ordinate sales and marketing plans with Distributor Partners and/or Retailers, including in-store promotions as well as brand campaigns, and negotiate with retail partners on the key elements of the execution of the brand in each market (e.g., levels of stock, merchandising, incentives)

Additionally, the successful incumbent will be required to prepare brand specific financial plans (Long Range Plan, budgets); manage the P&L (top line, COGS, Opex and NOP) for the brands during the fiscal year, reallocating resources when needed, in conjunction with Country Manager and Finance Business Manager, as well as manage the reporting of the key metrics of the brand with the regional (Paris based) and global (NYC based) teams.

Key Responsibilities

Business Development Strategy

• Show bias towards considering bigger picture, observing connections and drawing conclusions about the impact of events and activities in the brand.
• Ensures compliance with ELC global and local policies and procedures.
• Build professional working relationships with stakeholders across the business to support the achievement of business strategy and objectives.
• Identify new business opportunities including doing the due diligence on competition, current consumer trends and retail landscape.
• Liaise with finance team to ensure integrity of financial models used for business cases.

Financial Management

• Manages and supports the Country Manager and General Manager in the development of fiscal year budgets and makes recommendations.
• Works closely with Country Manager in preparation and evaluation of annual budget for new business opportunities
• Prepares and completes monthly estimate files against regional guidelines by due dates for Country Manager and Finance Business Manager reviews, indicating adjustments and implementing actions as agreed. Ensures deviations are duly communicated to Brand Regionals timeously (NS, COG’s, OPEX and NOP)
• Monitors and implements alignment of demand plans (product forecasts) to period reported Gross Sales, ensuring guided variance is obtained and any excess is duly managed.
• Ensures accurate monitoring of OPEX spend in line with Plan or Estimate (T&E, A&P)
• Tracks and monitors CAPEX spend and related projects in line with Plan or Estimate
• Drives increased sales within the affiliate from specific projects, big bets and commercial deals, implementing strategies to ensure targets are achieved, and where possible exceeded.
• Works with Distributor Partners to ensure annual sales plans align to SSA Multi-Brands fiscal year plans (Net Sales) and ensures/approves accurate upload and processing of order templates with internal teams (Customer Services Manager, Product Marketing Manager, Consumer Marketing Manager and SD/VM Specialist)

Project Management

• Develop, lead, implement and monitor top door/top market strategy to ensure business growth and increased investment efficiencies for respective brands in selected markets.
• Take ownership and oversee brand specific strategic projects end-to-end.
• Manage and formulate a hero sku’s tracker across brands and retailers to pre-empt opportunities or challenges.
• Oversee various brand Visual Merchandising re-designs or update projects with SD/VM Specialist, including new door/store projects.
• Develop annual and seasonal marketing and business plans for presentation, negotiation, follow up and implementation with each Distributor and Retail Partner and retail store group.

Consumer and Market Analysis

• Actively maintain competitor and market awareness, and develop strategies to ensure brand outgrows competitors.
• Ensure stock is balanced to achieve retail mix of business plans and over or under stocks are correctly addressed immediately.
• Considers global Brand objectives and offerings, marketing guidelines, cost of goods/pricing objectives, manufacturing feasibility, and local market/competitive trends to:
• Assists in determining discontinuations and price increase recommendations for existing products and price for new products.
• Makes proposals and recommendations regarding media and advertising choices to General Manager. Reviews choice of media with Brand manager and makes specific recommendations as necessary.

Operational Effectiveness

• Ensure collaborations within team functions for aligned targets and objectives.
• Negotiates sell-ins with Distributor and Retail partners and monitors monthly agreed quantities, with separate emphasis on Top Doors and hero/novelty SKU’s.
• Ensures effective and adequate training and education is executed for all brands, across markets (in-person/virtual) in co-ordination with Classroom Trainers and Education Manager – driving all applicable regional programs.
• Oversees forecasts to ensure planning accuracy and appropriate inventory levels.

Qualifications

• 6 - 8 years sales and / or marketing management experience, both being advantageous
• People Management Experience
• Confident negotiator
• Demonstrated Project Management experience.
• Prestige Beauty industry and Sub-Saharan Africa knowledge/experience is advantageous.

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

• Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.

Key Roles & Responsibilities:

• Sell product range and achieve retail sales targets set
• Achieve Items Per Transaction / ARS and mix of business goals set
• Provide Jo Malone service experience to all customers and achieve service targets
• Ensure team executes the Jo Malone service experience with every customer
• Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
• Execute events according to the events guidelines
• Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
• Merchandising of counter and displays
• Duties specified by Boutique Manager or National Sales Manager
• Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
• Assist with ensuring adequate stock levels on the shop floor and stock rotation.
• Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
• Undertake specific tasks as given by the Boutique Manager including administrative paperwork
• Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
• Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.

Qualifications
Requirements:

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary

• Liaise with corporate store customers while ensuring compliance to local and corporate guidelines and policies.
• Ensure that the shop’s presentation and customer service meets the company image at all times
• Achieve sales goals established by the business on a monthly and yearly basis. Ensure these goals are met by ensuring exceptional customer service, generating sales, building long-term customer relationships and by developing external corporate relationships
• Ensuring the Corporate Store grows and develops according to the company’s objectives
• Ensure inventory levels maintained for strong sales, inventory managed in terms of requirements, unpacking and batch control

Key Roles & Responsibilities

• Customer Service and sales.
• Assist in management of stock variety and stock levels available for sale.
• Basic Product knowledge 
• Keep abreast  of company policies and changes
• Handle product queries from customers
• Communicate with Store Supervisor on all business related issues.
• Assist in day to day operations of the store
• Assist in the reconciliation of the daily banking.
• Assist in the maintenance, monitor  regularly review, adjust and follow up on:
• Stock orders to ensure a continued supply of saleable stock
• Expired stock to be removed from shelves.
• Receipting stock onto the system upon arrival.
• Check documentation to make sure stock received corresponds with DC invoice.  If not, discrepancies should be brought to the attention of DC manager.
• Check that all new stock is reflected on Retail Pro.
• Stock to be neatly and uniformly priced with the dual pricing method before moving stock to shop shelves.
• Documentation to be filed timeously.
• Ensure shop shelves are properly stocked and presentable at all times.
• Ensure shop is clean and neat at all times.
• Propose specials and events to enhance shop sales.
• Adhere to House rules of Specific shop.
• Sign an attendance register
• Review, recommend and implement system improvements in conjunction with the store supervisor
• Ensure all business activities conducted comply with legal and ethical standards

Qualifications

Requirements

• Matric
• Beauty Certificate or similar preferred
• Retail Cosmetics Experience
• Ability to work retail hours
• Ability to work in a fast paced environment.
• Computer literate – MS Office (Word, Excel, Outlook, PowerPoint)
• Understanding of customer services
• General accounting understanding