Estee Lauder - Beauty Advisor - Red Square Hillcrest, KwaZulu Natal - 40 Hours - Full Time - Temporary at The Estée Lauder Companies Inc.

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar