The Portfolio Manager is responsible for defining and owning the VB digital sales strategy and execution programmes (in close consultation with key stakeholders across the business) within the Digital and CX domain, its delivery, progress and business case and budget tracking. It will also be responsible for driving on-going increases in customer acquisition, sales, satisfaction, usage, cost saving and revenue generation across products and services. It will require an ability to research, track and monitor market, competitor and customer insights and formulate responses, particularly related to revenue generating digital sales initiatives. It must own, define and drive the building of the strategy and roadmap of digital sales initiatives, ranging mobile application and web journeys, integration into various SAAS and retailing partners and very closely collaborate with various technology, business, product, strategy, marketing and center of excellence partners. They must be able to engage and understand business intention and convert into executable digital sales initiatives.
Your Responsibilities Will Include
- Customer Experience
- Bring customer segment and experience into every decision
- Listen and ask questions to understand our customers’ needs
- Ensure that digital experiences are aligned with behavioural insights and intentional designs
- Digital sales strategy and execution
- Create digital sales strategy and obtain organisational buy-in
- Drive delivery (and product ownership) of projects to achieve digital sales business objectives.
- Partner with relevant parties to drive sales strategies
- Commercial ownership of VB digital sales, across digital channels
- Performance Tracking & Improvement
- Continuous monitoring of performance across digital sales channels and initiatives
- Run initiatives to improve revenue, customer satisfaction, adoption and cost saving
- Partner with digital marketing, CVM and other key role players to achieve shared success and give transparency to key metrics
- Cross department collaboration
- Vodacom Business digital channels champion
- Obtain buy-in across the organisation
- Remove operational and execution barriers
- Create and foster key relationships across the Vodacom and Vodafone group.
- Identify opportunities for collaboration or to leverage group assets to gain speed, cost or customer experience efficiencies.
- Capability build and maturity
- Own and drive capability build within and across digital channels
- Understand technical solutions, impediments and opportunities at a high level
- Product own requirements and backlog prioritization of features
- Own successful implementation of solutions
- Identify and drive continuous improvement and maturity within the department
The Ideal Candidate For This Role Will Have
- Minimum of a Bachelor’s Degree in business or information systems areas (essential)
- Digital Marketing (beneficial)
- MBA (beneficial)
- 8-10 Years’ Experience Within Digital Sales (essential)
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- 5-7 years’ relevant experience in the telecommunications industry (essential)
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- 8-10 Years’ Experience Product Development Skills (essential)
- 5-7 years’ Digital Channels (essential)
- Digital marketing (advantageous)
2 Years’ Leadership/ Managerial/ Supervisory Experience (essential)
- Customer experience obsessed
- Critical thinking and applied ownership
- Stakeholder engagement, persuasive, negotiation skills and communication
- Data driven insights and decision making
- Self-motivated and driven
Experience In
- Digital channels and platforms
- Digital marketing
- Analytics tools and data principles
- Agile project delivery
- User experience principles
- Commercial product management, product proposition creation and go to market strategies.
- Leading, organizing and motivating people
go to method of application »
This role is directly responsible for ensuring scalable digital platforms within the company and will be actively involved in crafting and delivering software architectures that are fit for purpose into the future. The role will have in-depth knowledge of mobile software architectures and frameworks as well as a web platform technology. The role will be directly responsible for compliance to these architectures through manual and automated controls and will take a very deep and active role in managing performance and stability of assets, agile delivery frameworks deployed, and DevOps methodologies
Your responsibilities will include
Define And Take Accountability For The Design Of
- High-level technical strategy and architecture for web and mobile.
- Implementation options for all assigned application initiatives in the organization.
- Web and mobile governance processes and structures.
- Integrity, stability, performance, and scalability of the web and mobile environments.
- Work collaboratively with consulting partners and IT teams to ensure high quality of software delivery
- Engage with technology partners, cross-functional IT groups, and the Business to maximize effectiveness and efficiency of development in support activities.
- Work closely with the Business and IT teams to understand business strategy and contribute to the achievement of business goals.
- Provide oversight to the investigation, analysis, and management of technology risks, issues, and dependencies in all programs/projects.
- Provide oversight and standards for technical documentation of applications.
- Conduct periodic reviews with team on enhanced SLA's by proposing improved
- controls and metrics and general improvement plans.
- Automate controls and metrics that align to architectural principles & Tech2025 strategy.
- Collaborate with partners to overcome issues impacting service delivery and execute operational improvement initiatives.
- Encourage best practice and knowledge sharing with partners and cross-functional groups.
- Participate in detailed level technical solution definition and design to achieve stable mobile and web applications.
Key performance indicators
- Lead the overall execution of technical design and delivery of solutions by using the latest technical themes to achieve scalable cross-platform software designs
- Participate in detailed level technical solution definition and design to achieve stable mobile and web applications
- Governance of the entire software delivery lifecycle and ensuring that all solutions are designed for performance, stability, and customer experience
- Engage with all stakeholders to ensure business -value targets are managed and met
The ideal candidate for this role will have
- Matric – essential
- Bachelor degree or relevant 3-year IT diploma or relevant technical certifications
- 5+ years of strong technical knowledge of Java and web and mobile-based (IOS and Android) development technologies and suites required and associated frameworks
- Deep technical knowledge of Java and web and mobile-based (IOS and Android) development technologies
- Knowledge of emerging technologies/industry trends along with the ability to leverage it in application development and support
- Capable of articulating the business value of IT investments/projects and collaborating with partners and cross-functional groups during implementation
- Ability and experience in integration of new technologies with existing business initiatives and to conduct peer reviews and maintain coding standards
- Ability to make recommendations for improvements in support/development initiatives and facilitate implementation thereof cross-functionally
- Ability to work, understand and respect cultural diversity and develop relationships that help achieve objectives
- Experience in the telecommunications industry
Closing date for Applications: 19 March 2021
- The base location for this role is, Vodacom Campus, Midrand Corporate Park.
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
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