Latest Openings at BETSoftware

You Bring:

• BSc, BCom and Ndip.
• ISTQB Advanced Certified.
• At least 5 years of QA-related experience.

What You’ll Do

• Apply approaches to achieving effective test coverage.
• Define regression testing strategies.
• Review test basis and extract test requirements.
• Produce test plans and test completion reports
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Leverage best practices and test design techniques.
• Maintain the regression test pack.
• Contribute to training initiatives and knowledge sharing within the Team.
• Implement ways to leverage test metrics to provide visibility, improve the QA process and lead to improved product quality.
• Leverage test management tools to achieve objectives efficiently and effectively.
• Shape the direction of the Team from a strategic level via test process improvement initiatives, training and mentorship.
• Own career development initiatives from a Team perspective.
• Conduct basic API testing.

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You Bring:

• Diploma or Degree in Computer Systems (advantageous).
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
• Microsoft Systems Engineer (MCSE) (advantageous).
• Experience with Office 365 and Azure (advantageous).
• ITIL Foundation certification (advantageous).
• At least 1 years’ experience in supervising or team lead within an Application Support desk/help desk environment, infrastructure remote support.
• Scrum Master/Project Management Training and Certification (advantageous).

What You’ll Do:

Leading the IT Application Support Team

• Provide daily direction and communication to team members to ensure App Support tickets are answered in timeously, and efficient manner.
• Assist the team in resolving complaints and escalations from end users and management.
• Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
• Oversee the tickets to completion.
• Conduct scrum meeting with the IT App Team as the Lead.
• Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
• Be the point of contact for all time and attendance issues the team member might have.
• Interface, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Ensure correct entries are inserted into the IT Service Management Tool 4Me

Technical Support and Escalations

• Provide hands on day-to-day technical support for team members.
• Responsible for all connectivity alerts and backup alerts.
• Provide basic training on core software and hardware used.
• Point of contact for customer complaints or escalations.

Building on KMDB and Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile daily, weekly, and monthly reporting on IT Application Support statistics.

Customer Centricity

• Feedback to customer on status of all unresolved escalated queries.
• Ensure protection of all user’s data in compliance with company policies.

Continuous improvement

• Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements.
• Ensure attention is given to employee experience.
• Focus on a proactive approach rather than a reactive one.
• Evaluate, analyse and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations.

Admin and technical assistance for ADHOC Infrastructure Projects

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

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You Bring:

• Completed BSc Computer Science or National Diploma in IT.
• Solid time management and communication skills essential.
• Experience in designing/optimising MSSQL Databases.
• 3-5 years’ experience in a commercial environment.
• 3+ years’ experience in MSSQL-all aspects.
• Advanced SQL skills and query writing skills.
• Optimisation and fine tuning all aspects of MSSQL.
• Ensuring high data base availability Yes Competencies.
• Microsoft Certified: Azure Database Administrator Associate advantageous.

What You’ll Do:

Database Design

• Ensure Database design is robust, scalable, and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations, and testing.

Database Performance

• Ensure store procedures are optimised.
• Rollback and disaster recovery management.
• Ensure high DB availability as this has a public facing web front end.
• Work towards a long-term data warehousing solution based on SQL server 2016 Enterprise.
• Support and update existing products.

Monitoring

• Monitor database performance, implement changes and apply new patches and versions when required.
• Utilise tools and scrips to monitor all aspects of database performance including the underlaying compute, storage, and networking.
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.
• Good Understanding of big data manipulation methodology.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Create and manage database reports, visualizations, and dashboards.

Initiative and Innovation

• Recommend and implement emerging database technologies.
• Take an active involvement in problem resolution and where necessary work after hours to ensure that problems are resolved.
• Show foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring, and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools, and processes used, are in line with industry best practices.

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Minimum requirements:

• A minimum of 5 years training experience.

Advantageous:

• SDF registered.
• Relevant Diploma/Degree or studying towards

Responsibilities:

• Create an effective learning environment, incorporating online, remote and face-to-face strategies.
• Facilitate and conduct outcomes-based training.
• In consultation with HR, conduct continuous skills gap analyses at all job levels.
• Develop and implement learning interventions as agreed by business and senior management.
• Research and recommend new training methods.
• Conduct pre and post-training assessments for delegates.
• Facilitate, design and develop learning content.
• Establish and maintain learner records after each intervention.
• Compile and submit post-training reports for internal and external training conducted.
• Monitor and report on the effectiveness of training interventions, to identify opportunities for improvement.
• Conduct evaluation of the impact of training and advise on corrective measures.
• Understanding e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
• Helping individuals, line managers and HR to solve specific training problems, either on a one-to-one basis or in groups.
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
• Designing and expanding training and development programs based on both the business and the individual's needs.
• Maintain an e-learning library of systems training content on the learning management system, ensuring that material is kept up to date and is relevant.
• Keep an accurate record of all training conducted in line with agreed standard operating procedures.
• Coordinate the technical learning journey for each job description in the business.
• Responsible for all leadership training and development, in consultation with HR.
• Ensure skills training complies with the skills component of the BBBEE scorecard, liaising with Star Factory in compliance reporting.

Skills and competencies:

• Excellent communication and interpersonal skills.
• Impressive planning, organizational and time management skills.
• Demonstrates exceptional attention to detail.
• Good report writing skills (verbal and written).
• Proficient in training methodologies and best practices.
• Result-driven taking accountability to deliver despite obstacles.

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You Bring:

• Relevant Diploma/Degree.
• 1 Year Finance experience.
• Advanced Excel skills.
• Basic T-SQL and report writing knowledge using SSRS and SSMS.
• Betting industry knowledge will be advantageous

What You’ll Do:

• Prepare weekly/monthly betting tax reports supplied to customers and confirm that there are no discrepancies.
• Prepare monthly balancing of the account (BTA), balancing of the cash (BTC) and balances reports (BR) supplied to the customer. Investigate variances derived from these reports and update the SQL reporting to eliminate these variances.
• Ensure that BTA, BTC and BR reports are distributed to the customer by no later than the 15th of the following month.
• Prepare the reconciliation of tax submission reports (Tax 3) to financial reports (Tax 2) for the company’s customers to alleviate the financial risk to the company.
• Investigate and resolve monthly variances between the financial reports (Tax 2) and Cube reporting.
• Review client betting accounts to identify discrepancies arising from the betting software deficiencies.
• Work closely with the Financial Reporting Analyst and Business Intelligence team to create automated exception reporting for the monthly financial reports noted above, which can be supplied to the company’s customers.
• Work closely with the Software Development Engineers to resolve deficiencies within the internally generated betting software to ensure that these deficiencies are not recurring.
• Provide support to the Financial Reporting Analyst in extracting various reports as requested by management and the company’s customers.
• Preparation of daily/weekly/monthly reports.
• Any other ad hoc tasks as requested.