Latest Openings at iOCO

The Role

We are currently seeking an experienced Automation Tester to join our team on a contract basis. The successful candidate will play a key role in ensuring the quality and reliability of our software applications through automated testing. This is a hybrid role based in Sandton, Johannesburg, allowing for a combination of remote and onsite work. The ideal candidate should have a minimum of 4 years of experience in Automation Testing.

Skills and Experience

What you’ll do:

• Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.
• Good working knowledge of Front End and API automation as well as Performance Testing (NFT).
• Tools include Selenium/ Appium/ Healenium, RestAssured and JMeter.

Your Expertise:

• Intermediate - Senior (4+ years experience).
• Selenium/ Appium with Java (other tools are a bonus).
• BBD - Cucumber Framework.
• JMETER – Performance Testing.
• API – RestAssured.
• Comfortable working in an Agile environment.
• SQL/ Database experience.

Qualifications Required:

• Relevant IT/ Testing qualification
• ISTQB

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Job Purpose:

To consolidate, track, and manage physical and contractual aspects of an information technology asset throughout its lifecycles and to support the delivery of Information Technology Services to the business and ensure that the licensing conformance for software and systems conforms to the respective license contracts.

Skills and Experience

What you’ll do:

Results Delivery

• Contribute to the achievement of the Information Technology and financial division budgets by delivering accurate information on the status of IT assets in a 3-year life cycle and trending reports on the Configuration Management System.
• Ensure conformance to licensing agreements and escalate to relevant system/ budget owners if the conformance is not aligned with urgency so as to avoid any financial or penalty risk.
• Ensure Information Technology Asset Management policies and procedures are followed.
• Ensure all IT audit timelines and requirements are met.
• Ensure results are sustainable by reviewing daily, weekly, and monthly software scans and conducting spot check audits to ensure measurement of the status of the IT assets are set and agreed with stakeholders timeously.
• Contribute to the improvement of client service by ensuring systems, products, and projects are designed and implemented according to the Infrastructure Library framework (ITIL) and software asset management principles.
• Align processes and services with business and IT-changing requirements through Continuous Service Improvement.
• Provide specialist input on IT Service Asset Management systems, processes, and policies by evaluation.

Stakeholder Relationship Management

• Build strategic Industry, Global network of thought leaders and relationships utilizing social media, attending and presenting at conferences and training interventions.
• Meet with stakeholders within the business and IT department to identify their needs regarding their IT Asset Requirements in consultation with external vendors.
• Build sustainable relationships with internal clients (IT) and vendors by providing accurate information regarding stakeholder IT assets.
• Network with registered IT Associations to apply best practices and principles within business and the IT departments (share information).
• Build sustainable relationships with external vendors to ensure IT Asset Management services are delivered accurately and timeously to the business, inclusive of licensing re-sellers.
• Collaborates in continuous service improvement initiatives with other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management, etc.).

Process Management

• Manage the licensing procurement, renewal, and conformance process with the relevant system owners and or stakeholders.
• Advise stakeholders of their licensing status and ensure that they understand the financial implications of conformance to the respective licensing landscape.
• Manage own delivery against performance delivery plan and set timelines, identify obstacles to delivery, and take appropriate action where required.
• Apply Software and Hardware Asset Management methodologies and guidelines from the Information Technology Infrastructure Library framework to understand and analyze inputs.
• Supply accurate information in order for the departments in the Information Technology Department to make cost-effective decisions about Information Technology assets.
• Apply processes and standard operating procedures to evaluate outputs and refer to management and colleagues for review.
• Validate IT hardware and software assets in the Enterprise Service Management System to manage IT Stock status.
• Ensure that compliant with licensing according to vendor license agreements and update the agreements on the Enterprise Management system
• Ensure compliance with the use of the asset that has been procured as per the terms and conditions of the vendor license agreement.

Other

• Provide input and assist teams in all Enterprise Software Licensing Agreement negotiations.
• Interact with various departments for queries and clarity on IT Assets to facilitate the creation of an Asset Standards List through administering the process of applying, approving, and rejecting software standards.
• Apply appropriate corrective actions by identifying issues and clarifying factors to ensure all IT asset issues are resolved.
• Ensure users comply with software processes and rules by educating them on the processes through communication and meetings to create buy-in and ensure strict adherence to IT Service Management processes and policies
• Ensures asset registers received are accurate and tasks are assigned to different teams to deploy the asset.
• Ensures CMDB/Asset data is current and accurate; determines best practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary.
• Determines operational reporting including asset/configuration status, license consumption, license entitlement, warranty, and other IT asset reporting.
• Provides coaching and conducts training for CMDB stakeholders to ensure an appropriate understanding of the system and its relationship to other key IT processes.
• Evaluates industry innovations, maturity, trends, and changes regularly to plan and recommend new technologies.
• Provides guidance, instruction, and authoring of IT knowledge base articles on CMDB/Asset management value and usage.
• Review and execute changes to CMDB based on the Change management process.
• Maintain and review the hardware model database in ITSM Tool.

Self-Management

• Improve personal capability and professional growth in line with objectives by discussing development needs and proposed solutions with management.
• Be an effective team member encouraging teamwork and freely sharing knowledge.
• Visibly live values contributing to the achievement of divisional objectives.
• Manage self in terms of development, and delivery and act as a self-starter.

Transformation and Innovation Contribution

• Identify, share, and implement value-adding improvement/innovative ideas and solutions contributing to divisional.

Qualifications Required:

• Diploma or Degree in Information Technology, ITIL Foundation Certificate, IT Asset Management Foundation Certification.
• Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), Certified Asset Management Professional (CAMP), ServiceNow administration experience.

Personal Attributes/ Soft Skills Required:

• Adapting behaviour to meet major changes at work.
• Adapting to a major organizational change.
• Building and maintaining effective relationships with internal and external stakeholders.
• Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).
• Divisional service offerings.
• Stakeholder management.
• Budget forecast assumptions.
• Business continuity standard.
• Business principles.
• International Standards for Professional Practice.

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The purpose of the role:

• Is to coordinate and perform testing activities of a more complex nature, to ensure the successful implementation of business solutions.
• The role designs develops and administers a series of complex tests and evaluations that identify any potential issues with a product before its general release, including defect fixes, functional and non-functional testing, system enhancements, new applications, fixes for incidents, and disaster recovery testing (includes changes to systems or business products).
• The role verifies and validates that the intended solution meets the stated requirements and specifications that guided its design and development, and that they work within required standards and frameworks.
• The role provides technical expertise and support relating to testing and evaluations and takes the technical lead on large and complex projects requiring deep specialized knowledge, working in close collaboration with project, testing, and functional teams across the business to deliver client application support and ensure IT operations run smoothly.
• The role executes operational processes of high complexity and scale.

Skills and Experience

What you’ll do:

• Lead, Coordination, and Execution of Test case generation and review (high complexity and scale).
• Test prerequisites compilation.
• Test execution and recording.
• Lead, Coordinate, and ensure Test status updates.
• Lead, Coordinate, and ensure Test closure activities.

Qualifications Required:

• Relevant IT/ Testing Qualification
• ISTQB

Skills Required:

• Planning and merchandising experience (a must).
• Retail experience.
• Lead Test Analyst experience.
• SQL Experience.
• API experience (Postman or SOAP UI).
• Comfortable working in an Agile environment.
• Expert knowledge of functional testing, system testing, integration testing, and regression testing. 

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Your Expertise:

• Previous experience in Data Centre is advantageous
• Previous financial services experience advantageous
• Have at least 2 years of professional experience in a SOC environment, with demonstrable expertise in SIEM monitoring (LogPoint, QRadar, Splunk McAfee or ArcSight)Communication skills
• Problem-solving techniques
• Ability to work as a team
• Ability to work under pressure, cope with stress

Qualification:

• Matric or Equivalent & Further education will be an advantageous (e.g. CompTIA Security Plus)

Skills and Experience

• Monitoring of all environments (LogPoint, SEP Portal, Mailbox etc.)
• LogPoint
• Monitor the shared mailbox.
• Monitor the cloud AV consoles
• Symantec Endpoint Security Complete
• F-Secure EPP
• Sophos Central
• Log calls/incidents when threats/alerts require further action.
• Diagnose and correct equipment malfunctions
• Shift handover and effective communication with regards the issues that were handled during the shift.
• Continuous updates of daily reports
• Effectively execute requests from users Good understanding of operating standards and procedures

Function-related experience:

• 2+ Years of experience with Information Security experience in a SOC environment,
• with demonstrable expertise in SIEM (LogPoint, QRadar, Splunk McAfee or ArcSight)
• 2+ Years of experience in an operations-focused information security role, with a
• strong background in security controls and risk management frameworks
• Demonstrable understanding of operating systems, applications, and information
• technology systems along with their purpose and logging capabilities
• Knowledge of networks and the OSI layers along with experience in routing,
• segmentation, and available technologies.
• Knowledge of various threat vectors (indicators of compromise), detection
• requirements, and methodologies.
• Knowledge of Cybersecurity incident mitigation practices (run/playbooks)

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Job Purpose:

To shape and optimize the network infrastructure to drive innovation. To ensure the network team remains committed to delivering leading-edge technology solutions to support and enable our business stakeholder's and clients' success by designing and supporting the internal network and client connectivity infrastructure ensuring the platforms meet and exceed availability and resiliency requirements stipulated in SLAs with business, thereby contributing to the mitigation of financial and reputational risks associated with outages or poor system performance.

What you’ll do:

• Contribute to the development of the network budgets, ensuring cost-effectiveness, resource optimization, and maximizing return on investment on existing technology.
• Identify cost-saving opportunities and recommend strategies for network-related expenses.
• Ensure duplication of technologies is avoided to improve the financial performance of the network department.
• Keep abreast of the team’s platform cost base and cost base trajectory to ensure budget adherence and compliance, and minimize budget overspend, as well as seize opportunities for cost reduction.
• Apply cost-effective principles when designing a challenging/complex Network and Client Connectivity infrastructure solutions taking cognizance of the financial resources available.
• Collaborate with key stakeholders, including department heads, cyber security, and external vendors, to understand business requirements and align network solutions accordingly.
• Interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions
• Participate in all vendor and service provider agreements and processes (Service Contracts and SLAs) covering all networks and client connectivity infrastructure to ensure compliance and minimize risks.
• Leverage vendor/partner relationships to ensure a wider understanding of offerings/trends in the IT industry.
• Ensure clients understand the network connectivity requirements by engaging with the client's network and connectivity teams.
• Work with IM Service Delivery Managers and the Head of IT Infrastructure.
• Management to promote awareness of capabilities, possibilities, and limitations of the networks and client connectivity infrastructure across all stakeholders.
• Provide internal consultancy and expert opinions on Networks and Client Connectivity infrastructure to internal stakeholders.
• Keep abreast of changes in relevant technology disciplines through self-study, research, and leverage of own personal networks and formal training.
• Epitomise living the values, displaying professional conduct, and adherence to required technical standards.
• Research, analyze, develop, and implement continuous improvement processes and procedures for the Networks and Client Connectivity platforms.
• Proposing well-researched innovative ideas and value-adding Windows and Virtualization infrastructure solution designs.
• Upskilling of junior team members in the immediate team as well as in the Customer Support team.
• Contribute to the client's and Service Provider's understanding of exchange and capital markets connectivity requirements.
• Streamline network operations and automate routine tasks to improve efficiency.
• Establish and maintain network policies, procedures, and standards.
• Ensure compliance with industry regulations and best practices.

Skills and Experience

Your Expertise:

• 10+ years IT work experience, 5+ years Network Administration, 5+ years Network.
• Architecture, Solid experience with Cisco Technologies.
• Strong experience with cloud platforms (e.g., Azure, AWS), Strong experience with Microsoft, Linux, and Open Source Operating systems' network technology stacks.
• Solid experience working in a multi-disciplinary team, fostering collaboration and teamwork.
• Experience with financial industry connectivity requirements.
• Experience with automation tools.
• Solid experience with network protocols (OSPF, BGP) and in-depth firewall, wireless, routing and switching, and network management skills.
• Knowledge of infrastructure software services and applications (e.g., Networking, Security, DNS, TCP IP, Active Directory, Linux).
• Proficient in various protocols and technologies(e.g., BGP, OSPF, SDN).
• Cybersecurity best practices, firewalls, intrusion detection and prevention, encryption, and access control.
• International Standards for Professional Practice.
• Design and implementation of Networks and Client Connectivity platforms.
• Conducting root cause analysis for production issues.
• Identifying areas of continuous improvement in the Networks and Client
• Connectivity platforms technology stack.
• Providing budgetary input for Networks and Client Connectivity platforms solution designs.
• Adapting behavior to meet major changes at work.
• Troubleshooting connectivity issues across all infrastructure elements.
• Keeping the organization’s vision and values at the forefront of associate decision-making and action.
• Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
• Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Planning and supporting the development of individual's skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Qualifications Required:

• IT Diploma in Networking, CCNA, CCNP Qualification, or similar.
• Networking, CCNP, CCDP Qualification or similar.
• Managing self and managing others.

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Responsibilities include:

• Coordinate and prioritise Database Management tasks through the effective deployment of resources and efficient workload allocation ensuring that Business requirements are sufficiently managed and adhered to.
• Stakeholder Engagement
• Leadership and Direction
• Performance Management

Skills and Experience

• Minimum of 5 years with hands-on experience in a multi-tiered and multi-client environment.
• Experience working with SQL Server databases, including in-depth knowledge of SQL Server 2016, 2019 + and well-versed in database design, optimization, and performance tuning.
• Experience in the design and implementation of advanced SQL Server services and features, such as AlwaysOn, database mirroring, replication, mirroring, SSIS, SSRS and clustering.
• Solid Experience with Azure SQL Databases
• Experience in data modelling, normalization, denormalization, and best practices for database schema design.
• Strong background in optimizing SQL Server performance, including query optimization, index tuning, and server configuration.
• Experience in migrating on-prem database to the cloud (AWS or Azure)
• Experience in migrating IAAS to PAAS.
• Effective communication skills and should be able to work closely with clients to understand their business needs, provide recommendations, and communicate technical solutions to both technical and non-technical stakeholders.
• Ability to lead and manage projects, as well as mentor junior staff.
• High levels of responsibility and ownership
• Ability to execute and deliver
• Strong customer focus
• Integrity and teamwork
• Takes initiative