Latest Openings at Motus Holdings Limited

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Adhere to standard operating procedures (SOP’s) within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability. 
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality. 
• Report on transactional and process activities to enable timely and effective decision making. 
• Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
• increase sales revenue and increase the organisational customer base.
• Minimise rate of return to adhere to CSI and OEM/Importer standards.
• Provide a fault finding and systems diagnostic service on vehicles
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Provide service advisors with accurate vehicle health report to enable increase sales revenue.

CLIENT/CUSTOMER

• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations. 
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
• service delivery.
• Ensure customer assets are safe­guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills 
• Own and live up to company values. 
• Participate in forums that positively contributes to functional knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

Qualifications and Experience

Minimum Experience

• 1-2 years experience in a similar environment

Preferred Experience

• 2-3 years experience in a similar environment

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 05
• Qualified Technician

go to method of application »

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Adhere to standard operating procedures (SOP’s) within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability. 
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality. 
• Report on transactional and process activities to enable timely and effective decision making. 
• Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
• increase sales revenue and increase the organisational customer base.
• Minimise rate of return to adhere to CSI and OEM/Importer standards.
• Provide a fault finding and systems diagnostic service on vehicles
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Provide service advisors with accurate vehicle health report to enable increase sales revenue.

CLIENT/CUSTOMER

• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations. 
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
• service delivery.
• Ensure customer assets are safe­guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills 
• Own and live up to company values. 
• Participate in forums that positively contributes to functional knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

Qualifications and Experience

Minimum Experience

• 1-2 years experience in a similar environment

Preferred Experience

• 2-3 years experience in a similar environment

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 05
• Qualified Technician

go to method of application »

Specific Role Responsibilities

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
• To penetrate the vehicle market in a well-organized, trained and professional manner.
• To identify new and maintain current customers, to maximize Sale.
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
• Achieve and exceed targeted sales units and first gross profit.

Qualifications and Experience

• Matric Grade 12 essential.
• Tertiary qualification (Desirable).
• Valid Driver’s license.
• Audi– Preferably  Audi Sales certification will be an advantage.
•  Vehicle Sales - > 1.5 years.
• Proven track record of an average CSI rating above national.

go to method of application »

Specific Role Responsibilities

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
• To penetrate the vehicle market in a well-organized, trained and professional manner.
• To identify new and maintain current customers, to maximize Sale.
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
• Achieve and exceed targeted sales units and first gross profit.

Qualifications and Experience

• Matric Grade 12 essential.
• Tertiary qualification (Desirable).
• Valid Driver’s license.
• Audi– Preferably  Audi Sales certification will be an advantage.
•  Vehicle Sales - > 1.5 years.
• Proven track record of an average CSI rating above national.

go to method of application »

Specific Role Responsibilities

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor audi  sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.

Adhere to:

• Values of Lindsay Sakes
• Applicable legislation - such as FAIS & FICA, POPI, CPA.

Qualifications and Experience

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to Audi  Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on Audi software systems.