Latest Openings at Smollan

Description

• Recruitment, Selection and On-boarding
• Management of the Performance Management System
• Training and Development within the Business Unit(s) 
• Administration, Data Management and Reporting 
• People Management 
• Teamwork and Self-management
• Handling of all Poor Performance and IR-related Matters

Requirements

• 4 – 5 years’ Human Resources experience in retail/FMCG
• Diploma or Degree/NQF level 6 or 7
• Human Resources
• Communication Skills (verbal & written)
• Time Management
• Planning and prioritisation
• Administration skills

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Description

• We are looking for a Product Consultant in Pretoria to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's

Delivery of Quality Reporting & Insights

•  Feedback on what is working and what is not working,
•  Red flag escalations of issues encountered on the sites,
•  Speedy response to resolve issues that are encountered,
•  Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies

• Organisational commitment
• Teamwork and collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem solving Sales orientation
• Quality and detail excellence Communication

Requirements

• Minimum Qualifications:Matric
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment
• Knowledge, Skills & Abilities:Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office
   

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Description

• Business Intelligence and Market Insight: Monitor market trends and competitor activity, and provide regular feedback to the Marketing Team Support the development of pipeline opportunities to drive future growth .
• Sales Delivery and Growth: Achieve volume, gross margin, and sales targets within assigned territories Grow the customer base through structured call cycles, cold calling, and strategic new business development Maximise account profitability by upselling and promoting premium Castrol product ranges Implement and support strategic initiatives aligned to global and regional sales strategies .
• Administration and Operational Discipline; Submit high-quality Trade Contact Reports (TCRs) in line with quantity and quality expectations Maintain updated and compliant leave planners to ensure business continuity Actively collaborate with Credit Services to manage customer accounts, minimize overdues and maintain healthy credit profiles Provide accurate sales forecasts to Sales Operations to support inventory planning .
• Business Intelligence and Market Insight: Monitor market trends and competitor activity, and provide regular feedback to the Marketing Team Support the development of pipeline opportunities to drive future growth .
• Customer Managemen: Build and maintain strong, trust-based relationships with existing and new customers Execute monthly journey plans and structured call cycles to ensure optimal customer coverage Ensure effective resolution of customer queries and complaints regarding orders, deliveries, products, and credit Manage external contractor relationships, ensuring compliance with Castrol’s equipment installation and maintenance standards .
• Training and HSSE Compliance: Complete all mandatory Castrol and Smollan training modules to maintain operational and product excellence Conduct quarterly workshop asset audits and manage the resolution of audit findings Promote a strong HSSE culture, including incident management, compliance with the Drive Cam Policy, and stopping unsafe acts Comply with all legally mandated safety training, including OHS Act Training, Driver Training, and Driver Medicals .

Requirements

• 4-5 years in key account management, sales, or business development, preferably within lubricants, automotive, or workshop sectors
• Strong commercial acumen
• Technical understanding of lubricants/workshop operations,
• Computer literacy

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Description

• We are on the lookout for a Customer Service Consultant in Gauteng

As a Customer Service Consultant, you will be responsible for:

• Effective administration
• Classify all calls into the correct category of AS400
• Capture all the data relevant to each complaint on relevant systems: Batch details Complaint description Personal details Maintain record of all correspondence between the relevant stakeholders Record resolution of the complaint/query .
• Customer handling-Deal with all queries relating to: Product information Availability Complaints Provide feedback (within 48hrs) to customers from the client pertaining to queries referred to the client from the call centre.
• Build relationships with customers by promoting the brand and its products: Create awareness of competitions Offer useful product suggestions Recommend recipes .
• Ensure call quality: Answer promptly(3rd ring) Use hold procedure effectively Listen carefully Question to confirm Pronounce words clearly/no via’s End calls with a positive and friendly tone .
• Client service-Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
• Ensure excellent customer service on behalf of the client .
• Effective teamwork and self-management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate ability to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and industry changes .

Requirements

• Call centre experience preferable/ Customer service experience
• Grade 12
• Sound administrative skills
• Excellent telephone manner
• Customer service orientation
• Listening skills
• Excellence orientation
• Conflict handling
• Brand building
• Attention to detail
• Personal development
• Ability to handle stress