Latest Openings at Sun International

Main Purpose of the Job

•  Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Education, experience, and competencies required.

• Grade 12
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording)
• Following Instruction
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numeral skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction
• reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

 Legislative / Regulatory Compliance

• Gaming Regulations / FICA regulations.

Requirements

Job Scope and Responsibilities

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

 Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

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Job Purpose

• The Warehouse Assistant will be responsible to move and transfer stock within and from the warehouse to various outlets across the complex to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations

Key Performance Areas

Stock Transfers

• Get picking list from the stock controller and issue the goods as per Standard Operating Procedures
• Pack stock on arrival and assist with stock rotation- ensuring old goods are in front to be picked first
• Move and transfer stock within and from the warehouse to various outlets on the complex
• Store stock in line with safety standards
• Clean storage areas and equipment
• Participate in stock takes on a monthly basis and recounts when necessary
• Report on obsolete stock

Requirements

Education

• Minimum Grade 10 

Work conditions and special requirements 

• Physically able to work and stand for long periods of time
• Physically able to move heavy stock

Scope and limits of the job

• Physically move and transfer stock between the warehouse and multiple outlets within the business unit

Skills and Knowledge

Technical competencies

• Product knowledge
• Stock control procedures
• SHE legislative requirements
• Numerical skills
• English written & verbal communication skills
• Proficiency in MS Office Suite

Core behavioural competencies

• Checking or Attention to detail
• Following instructions

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Job Purpose

• The storeman will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations. 

Key Performance Areas

Stock Transfers

• Receive orders at the stores and check deliveries in line with invoice and quality standards
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard
• Control stock movements  and rotation(issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When Issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained
• Submit all documents raised to the stock controller for review and capturing on IFS
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately.

Stock Control

• Participate in stock takes on a monthly basis; and recounts when necessary
• Identify, investigate, and resolve any discrepancies
• Prepare shortages/overages list and send to Shared Service Centre
• Maintain stock levels in line with operational requirements and orders
• Stock control records are maintained and filed
• Obsolete stock for disposal is reported

Requirements

Education

• Grade 12 with maths numeracy.

Experience

• Minimum of 1 year experience in F&B stores / inventory control
• Experience working with IFS is an advantage

Skills and Knowledge

• Checking skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving

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Job Purpose

• The Finance Administration Clerk will be responsible to provide financial administrative support to the department and to ensure the seamless implementation and consistent delivery of transactional services provided by the department to its stakeholders including the compiling, capturing, auditing and reconciling of hospitality data in food and beverage and hotel room operations with the Micros and Opera system on a daily basis for reporting and verification purposes, in line with policies and procedures and service level agreements 

Key Performance Areas

Finance Administration 

• Monitor workflow from the Kofax Total Agility(“KTA”) and deal with all queries raised via KTA – covering all areas of finance including accounts payable, accounts receivable, cash books, fixed assets, intercompany. 
• Liaise with relevant departments to resolve queries within SLA, ensuring all tasks are being addressed. 
• Collate and check concessionaire PLD dockets/House account Vouchers with service level agreement and send to SSC for processing 
• Collate and check CAF forms to third party hotel billings and send to SSC for processing 
• Collate supplier invoices and send to SSC 
• Check TA invoices and send to SSC for processing. 
• Complete Purchase Requisitions /Purchase Orders /Receipting for departments that require support, including service contracts 
• Capture purchase requisitions for all departments and ensure that the charging splits to the units are allocated and captured accurately and correctly. 
• Capture expense claims for the unit, including attaching all slips 
• Check suppliers aged analysis monthly 
• Assist the Accountant with monthly accruals 
• Review “received not yet paid” report monthly and follow-up long outstanding items. 
• Revenue Administration 
• Receive and Follow-up revenue declarations from Concessionaires in line with the Group Retail policy monthly 
• Receive and follow up annual turnover declarations from concessionaires, reconcile annual calculations and send to SSC any top-up billings required as per Group Retail  Policy 
• Prepare calculations in respect of rental charges to align to Tenant contracts and send to SSC 
• Receive invoices from suppliers related to concessionaires, service providers, venue rentals, and banqueting service providers that as per contract needs to be “billed back” to clients. 
• Opera Entertainment billing is received from Entertainment co-ordinator, obtain all back-up required from AP in respect of “Bill Backs”,  create a final all-inclusive manual Pro- Forma Invoice this will be sent to SSC to finalise the billing on IFS. 
• Receive and follow up on utility and maintenance costs to be billed to tenants and send to SSC 
• Prepare monthly and quarterly turnover and rental reports for concessionaires and send to Operations manager. 
• Prepare calculations and post payment proposals as per contractual agreement in IFS 
• Review and reconcile any deposit refund request from Banqueting/Eventing advance deposits after billing has been finalised and send to SSC to process on IFS 

Requirements

Education

• Grade 12
• Diploma in Finance
• A minimum of 2 years finance experience 

Skills and Knowledge

• Operational Product knowledge (F&B, Housekeeping, Operating supplies & equipment) 
• Cost control processes 
• English Written and verbal communication skills 
• Numerical skills 
• Vendor Relationships 
• Proficient computer skills (MS Office; Opera, Micros, IFS) 

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Job Purpose

The Contact Centre Agent, as the first point of contact for the resort; is responsible for the answering of inbound calls received by the business unit and providing of exceptional, professional customer services to guests in line with Company standards. This will include:

• The routing of calls to relevant people and or departments received via the switchboard;
• Facilitating the logging, monitoring and resolution of in-house guest prompt response queries and issues
• Coordinating, capturing and confirming of all reservations and bookings received by individual leisure guests through the contact centre

Key Performance Areas

• Answer inbound calls received by the business unit in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
• Direct clients calls to the correct destination (department / person) through correct screening / questioning techniques
• Provides accurate information (including promotion information, functions, products, facilities, etc.) to guests
• Deal with queries and complaints from guests, escalating or transferring any issues where necessary
• Respond to hotel booking requests by eliciting the necessary information from guests to complete and confirm bookings for various hotel stays across the resort accurately and efficiently
• Upsell bookings to achieve best available rates on all booking requests; and convert calls to bookings / reservations where relevant
• Input and amend rooming lists in the system
• Upload and input market codes, source codes, nationalities and rates correctly into the system
• Route and capture special requests on system bookings
• Report and monitor prompt response issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction during their stay.
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the brand of the Company
• Compile and communicate confirmation letters to clients, as per their booking requirements
• Complete handover reports and files
• Balance blocks after the rooming lists have been captured in the system
• Follow up on all outstanding rooming lists and payments
• Send System generated rooming lists to the Clients / Operations Team
• Pull reports from PMS and ORS – reservations, including arrivals, stats, rooming lists, reservations audit, profit room amendments and cancellations

Requirements

Education

• Grade 12 
• 3-Year Hotel School Diploma is an advantage 

Experience

• 2-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard or call centre environment
• Knowledge of timeshare is an advantage

Work conditions and special requirements

• Ability to speak fluently in English
• Flexible hours in line with operational requirements (including weekends; evenings when required)

Skills and Knowledge

• Organising & Coordinating Resources 
• Collecting Information (sourcing, checking, documenting) 
• Creating Customer Experiences 
• Following Procedures 
• Respond with Urgency 
• Contextual Reasoning 
• Maintaining Composure 
• Integrating (Connecting, Relating, Collaborating) 
• Assuring Quality 
• Accommodation pricing structures 
• SVC Product knowledge
• Reservations
• Proficient MS Office skills; TSW 
• Working knowledge of Opera suite 
• Selling skills 
• Listening 
• Telephone skills