Latest Opportunities at MTN

JOB DESCRIPTION
Bayobab is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The role must therefore ensure the successful delivery in context of:

• Bayobab positioning as the best connectivity provider in Africa, Europe and the Middle East
• Forefront of Bayobab Group diversification strategy 
• Operates within a highly inter-connected international telecommunication community. 
• Ability to drive initiatives in line with the Group and customer business requirements. 
• Responsibility to keep track of global trends and advancements and stay abreast of standardization work of relevant industry bodies. 
• Integrate requirements from multiple internal and external stakeholders to provide the relevant services to support business growth. 
• Bayobab decision to centralise the wholesales of global and local infrastructure assets. 
• The geographic complexity of Bayobab’s footprint across Africa, Europe and the Middle East
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Enhance Bayobab position as a leading network and system provider.
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Increasingly competitive and highly dynamic enterprise industries and landscape
• Continuous improvement of processes and procedures in line with changing enterprise requirements
• Aggregate and balance connectivity requirements across multiple diverse operating units 
• Varied physical IT and delivery systems (Fixed and Mobility) 
• Successful planning and deployment subject to multiple regulatory regimes across diverse jurisdictions and cultures 
• Ability to create an IT technological strategy in line with the company’s business requirements. 
• Responsibility to keep track of global technology advancements and stay abreast of standardization work of relevant industry bodies. 
• Integrate requirements from multiple internal and external stakeholders to provide the relevant bearer services to support business growth.

RESPONSIBILITIES
The Role will be accountable to achieve the following objectives:

• Coordinating delivery aspects of the design and delivery to ensure stable, robust and scalable delivery models. 
• Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards.
• Coordinate with the different areas of the company for the procurement, implementation and monitoring of IT Functions, especially with the Bayobab CTIO office and closely manage the delivery of products and services with strict financial controls.
• Function as part of a team of experts and virtual teams around the world that are tasked to identify strategic partners for delivery of new products and services that can be implemented across the Bayobab customer base and to monitor performance delivery on Bayobab IT assets.
• Manage overall product lifecycle for IT solutions and products.
• Interface with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided. 
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Creating and implementing standardized processes within the business unit and improving on existing methodologies, including departmental structures and organizational improvements
• Guide technical experts and subordinate business units on the wholesale and international fixed connectivity network set-up and requirements.
• Coordinate and schedule resources for service requests, within the wholesale team and across Bayobab landscape when required.
• Be the key contact for key customers as the implementation or IT solution delivery expert and service assurance lead.
• Responsible for managing all aspects of the ServiceNow platform, including designing, customizing, and maintaining applications and workflows.
• Support in the review and management of the customer service requests to ensure all they are correctly prioritized, scheduled and moved through the system as desired.
• Set team goals in alignment with Bayobab objectives and assist direct reports in the definition and attainment of individual goals.
• Ensure that direct reports have the resources, information, and processes necessary to deliver effective and timely technical solutions to our customers.
• Responsible for the Bayobab Network security and Information security systems, solutions and compliance
• Responsibility for the IT design, implementation and operations of the Bayobab billing platforms

Role Deliverables

• Review and support the implementation of the design and operations business unit.
• Provide design and implementation strategy for Bayobab Executive
• Drive growth and maintain the quality of the services.
• International SLA set-up coordination and management.
•  Tracking and monitoring of end-to-end service delivery and assurance across wholesale and fixed infrastructure service.

QUALIFICATIONS
Education:

• BA or BS degree (preferably in Engineering or Computer Science) (essential)
• ITIL Certification
• ServiceNow System Administration Certification

Experience:

• 5+ years in relevant experience in the design and IT delivery space

Competencies:

• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 

go to method of application »

JOB DESCRIPTION

• Consumer satisfaction.
• In branded store:
• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

RESPONSIBILITIES

• Consumer satisfaction.
• In branded store:
• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

KPI Measures

• Turnaround time.
• CSI.
• Sales.
• Queuing.
• Stock and cash accuracy (shortages).
• Customer / consumer complaints.
• Merchandising standards.

QUALIFICATIONS
Education:

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organization

go to method of application »

JOB DESCRIPTION

• Audit Plans and Strategies: Develop comprehensive continuous audit plans that outline the scope, objectives, methodologies, and resources required for conducting audits with a focus on data analytics and continuous control monitoring.
• Data Analysis and Continuous Control Monitoring Framework: Create a framework for conducting data analysis and continuous control monitoring during audits, including defining data sources, extraction methods, analysis techniques, and visualization approaches.
• Risk Assessment: Identify and assess risks related to data integrity, compliance, and operational efficiency. Prioritize audit activities based on risk assessment results.
• Audit Procedures and Workpapers: Define audit procedures that incorporate data analytics and continuous monitoring techniques. Maintain well-organized workpapers that document the audit process, methodologies, data samples, analysis results, and conclusions.
• Data Extraction and Analysis: Lead the team in extracting, transforming, and analyzing data from various sources using data analytics tools. Identify patterns, anomalies, and trends that could indicate potential risks or areas for improvement.
• Control Testing and Validation: Develop and implement control tests using data analytics to validate the effectiveness of internal controls. Identify control weaknesses and recommend improvements.
• Automated Monitoring Systems: Implement automated monitoring systems that use data-driven techniques to identify deviations from established norms and compliance violations on an agreed frequency using Power BI and Power Automate.
• Audit Reports: Prepare detailed audit reports that highlight findings, insights, and recommendations resulting from data analysis and continuous control monitoring. Reports should clearly communicate the significance of the findings to stakeholders.
• Remediation Recommendations: Provide actionable recommendations for addressing identified risks, control weaknesses, and process inefficiencies. Collaborate with relevant teams to develop and implement solutions.

RESPONSIBILITIES

• Stakeholder Communication: Effectively communicate audit findings, insights, and recommendations to senior management, audit committees, and other relevant stakeholders. Translate complex data-driven concepts into understandable insights.
• Training and Development: Foster a culture of data-driven audit by providing training and development opportunities for audit team members in data analytics techniques and tools.
• Continuous Improvement Initiatives: Lead efforts to continuously improve audit methodologies, data analysis techniques, and monitoring processes based on industry best practices and emerging technologies.
• Compliance Verification: Ensure that the organization adheres to relevant regulations, standards, and internal policies by verifying compliance through data analysis and monitoring activities.
• Performance Measurement: Define and track KPIs related to the effectiveness of data analytics and continuous control monitoring activities. Measure the impact of these activities on risk mitigation and process improvement.
• Collaboration with IT and Analytics Teams: Collaborate with IT and data analytics teams to ensure proper data access, quality, and security for audit-related activities.
• Monthly reporting commitments: Complete, automate and ensure efficiencies when completing the ARC, EXCO packs for internal audit and forensic services.

QUALIFICATIONS

Education:

• A bachelor's degree in a relevant field such as Accounting, Finance, Business Administration, Information Systems.
• 3-year Degree is required
• CA and master’s will be advantageous

Experience:

• At least 5 years’experience in a telecomsor IT environment. At least threeyears’ experience in leadingor managing internal audit/ forensic teams.
• Minimum of 5 years’ experienceinan area of specialization such as data analytics and continuous control monitoring with experienceinsupervising / managing others.
• Experienceworking in a medium to large organization.

Competencies:

• Data Analytics Expertise: Proficiency in applying statistical analysis, data visualization, and data mining techniques to uncover patterns, trends, and anomalies in large datasets.
• Audit Methodology: Strong understanding of internal audit methodologies, including risk assessment, control testing, and audit planning.
• Technical Skills: Familiarity with data analytics and business intelligence tools (such as Tableau, Power BI, ACL, IDEA) and programming languages (SQL, Python, R).
• Problem-Solving: Ability to identify and address complex issues, develop innovative solutions, and make data-driven decisions.
• Leadership: Strong leadership and team management skills, including the ability to motivate, mentor, and guide audit teams.
• Communication: Excellent written and verbal communication skills to effectively convey technical concepts and audit findings to both technical and non-technical stakeholders.
• Project Management: Skill in managing multiple projects simultaneously, setting priorities, and meeting deadlines.
• Regulatory Knowledge: Understanding of relevant regulatory requirements and industry standards related to data privacy, security, and financial reporting.
• Critical Thinking: Capacity to analyze situations, evaluate information, and make sound judgments based on data and facts.
• Business Acumen: Ability to understand the organization's business operations, goals, and industry challenges to tailor audit approaches effectively.
• Change Management: Aptitude for driving and managing change within the organization, particularly related to implementing new data analytics and monitoring initiatives.
• Ethical Conduct: Commitment to maintaining high ethical standards and ensuring the confidentiality and integrity of sensitive data.

go to method of application »

JOB DESCRIPTION

Financial Planning

• Engage the Business  and other stakeholders across the business to gather inputs and prepare periodic forecasts (Budget, 2+10, 3+9, 6+6, 9+3, mid month prediction & monthly rolling forecasts) for the 
• Work very closely with the business  to ensure business ownership of financial plans
• Lead the preparation of business plan incorporating insightful commercial insights working with Prepaid Team
• Build and manage a robust working relationship with MTNSA FP&A as the main point of contact for the dedicated business , providing requisite inputs to FP&A as and when due

Financial Analysis & Performance Management

• Provide adhoc analysis for requisite business insights for indepth understanding and timely decision making in prepaid business performance
• Collaborate on the presentation of monthly performance report at the Executive review meeting
• Continually engage relevant stakeholders in Prepaid business to gather key business insights to explain performance
• Ensure reporting integrity of both financial and non financial KPIs
• Own day to day monitoring of Prepaid business performance with a view to flagging irregular performance

Internal control management – Governance 

• Take responsibility for enforcing all governance issues to maintain planning and reporting integrity
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of the business s
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Develop the functionality of the department by improving processes continuously

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
• Assist in the alignment of service delivery to changing needs and ensure effective customer and stakeholder management

RESPONSIBILITIES

Financial Planning

• Engage the Business  and other stakeholders across the business to gather inputs and prepare periodic forecasts (Budget, 2+10, 3+9, 6+6, 9+3, mid month prediction & monthly rolling forecasts) for the 
• Work very closely with the business  to ensure business ownership of financial plans
• Lead the preparation of business plan incorporating insightful commercial insights working with Prepaid Team
• Build and manage a robust working relationship with MTNSA FP&A as the main point of contact for the dedicated business , providing requisite inputs to FP&A as and when due

Financial Analysis & Performance Management

• Provide adhoc analysis for requisite business insights for indepth understanding and timely decision making in prepaid business performance
• Collaborate on the presentation of monthly performance report at the Executive review meeting
• Continually engage relevant stakeholders in Prepaid business to gather key business insights to explain performance
• Ensure reporting integrity of both financial and non financial KPIs
• Own day to day monitoring of Prepaid business performance with a view to flagging irregular performance

Internal control management – Governance 

• Take responsibility for enforcing all governance issues to maintain planning and reporting integrity
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of the business s
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Develop the functionality of the department by improving processes continuously

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
• Assist in the alignment of service delivery to changing needs and ensure effective customer and stakeholder management

QUALIFICATIONS

Education:                                                                           

• Min of a three year degree e.g. B Comm. or Business qualification or equivalent
• Chartered Accountancy (CA) qualification

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization 
• At least 2 years experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Advanced knowledge of Excel and powerpoint
• Financial systems skills – Oracle, Hyperion, ERP, etc