Latest Recruitment at Absa Group Limited (Absa)

Job Summary

• To provide managerial support in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organisational decision making.

Job Description

• Managing Others: Take responsibility for the effective management of others | Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives | Ensure that timelines are met: Manage team in such a way that deadlines are met | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skills and Experience

• AWS, systems analyst, troubleshooting, windows, DevOps, cloudwatch, check_mk, java, sql, grafana, docker, AWS security 

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

Delivery

•  Lead multiple sprints for teams using Agile methodology
•  Ensuring SCRUM artefacts are maintained and updated
•  Ensuring that sprints are running smoothly and corrective actions taken wherever
•  appropriate.
•  Effectively communicate to project manager/delivery manager about the progress
•  as well as blockages in the on-going sprints.
•  Ensuring all change governance and standards are adhered to
•  Ensuring code quality is maintained
•  Developing plans to ensure delivery of teams’ work.

Accountability: Transition to Agile

•  Understand current development/delivery model and guide teams to adapt agile strategy.
•  Apply best practices to implement and/or resolve adoption issues
•  Satisfactory resolution of issues raised during transition.
•  Support Project/Delivery Manager in planning and transition of releases.
•  Providing expert guidance and assistance to colleagues for successful transition.
•  Accountability: Leading others and business skills
•  Responsibility for supervising, co-ordinating, participating in, and accountable for sprints of teams located at different geographic locations.
•  Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
•  Familiar with the details of at least one business area and has experience of liasing with peers in that area
•  Is respected and consulted by business area peers and seen as a point of contact within the team
•  Is able to teach and coach team members to deeper understanding of Agile

Accountability: Delivery Capability

•  Ability to maintain a dialogue in difficult situations
•  Ability to coach team members and product owners in the adoption of Agile
•  Experience in maintaining and supporting multiple sprints
•  Knowledge of major functions and features of workflow analysis tools
•  Resolves major problems and fluently applies escalation and notification procedures for incidents

Accountability: Management

•  Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
•  Experienced at leading or managing a variety of teams and projects.
•  Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
•  Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Accountability: Application Management

•  Understands how service support applies to own technical function:
•  Has experience of incident & problem management disciplines
•  Has experience of maintaining configuration items, raising changes and planning releases
•  Has good operational knowledge of the service desk and incident systems
•  Has experience in developing and maintaining technical reference documents
•  Familiar with technical documentation standards, guidelines and best practices
•  Working knowledge of scripting/utility tool component, features and facilities

Accountability: Stakeholder Management

•  Can effectively manage and develop relationships with key decision makers and
• stakeholders to achieve successful outcomes
•  Uses stakeholder management strategy effectively and knows how to navigate
• the organisation
•  The ability to facilitate and negotiate with multiple parties to bring about
• agreement and resolution, even when position is not initially shared by others
•  Clearly and effectively communicates difficult or complex ideas clearly to
• stakeholders, peers and subordinates
•  Adapts style to contribute and enhance teams performance by working effectively
• with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology
   

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Job Summary

Overall job purpose

• Provide sales support to Private Wealth Bankers by acting as the conduit between Private Wealth Bankers, Credit Operations, Product, Virtual Channels and operational environments, and perform all activities required to prepare, finalize and fulfil clients’ application requests received from the Private Wealth Bankers.

Job Description

Key accountabilities

Accountability: Portfolio Support

• Log compliments and complaints on CCP (including Fraud incidents)
• Remediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolio
• Finalize outstanding HOC within own portfolio
• Facilitate temporary resident approvals and completion of any requests to finalize the transactions
• Attend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principles
• Maintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending matters
• Deal with inbound calls with regard to all enquiries via telephone/fax/email
• Assist with client requests including AVAF, Home loans, and Credit Card and follow up as necessary
• Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO)
• Dispatch documents to CMO for quality checking
• Obtain client documents for walk-in clients and Private Wealth Banker visits
• Forward requests to Sales Processing and Fulfilment and maintain benchmark norms
• Attend to walk-in clients and fully support Bankers in taking full ownership of all NON-SALE activity
• Manage Queries sent to Private Assist and ensure resolution and attend to all out of scope queries

Accountability: Portfolio Analytics and Sales

• Prepare client interview pack as per agenda set by Banker for meeting
• Monitor client portfolio activity as per daily, weekly and monthly reports
• Identify opportunities for up- sell and cross- sell of products (within regulatory compliance) and refer to Banker via LRS
• Assist in facilitating and promoting Sales and other campaigns (internal and
• National) in customer interaction
• Analyze documentation to ensure adherence to Client Value Proposition and product offering
• Interact with internal stakeholders for holistic solutioning of clients’ needs and manage internal stakeholders in terms of the Service Level Agreements
• Conduct pre credit assessment and Post Sales Reviews to ensure effective end to end finalization of all related transactions
• Ensure maintenance and updating of LRS system
• Assist with client contact plan as per business processes (i.e. contact clients as specified by the relevant Bankers)
• Conduct a welcome call to clients post on-boarding and where business is fulfilled (i.e. new AVAF account opened, update Card as proof of call)

Accountability: Credit Decisions and Risk Monitoring

• Draw client enquiries and obtain any outstanding information
• Finalize credit and financial checks in line with the requisite norms and standards
• Support the bankers in overall monitoring of the portfolio from a risk perspective
• Monitor referral listings daily and liaise with bankers to finalize
• Conduct portfolio reviews on lending products
• Ensure optimal pricing on clients’ accounts for best non-interest revenue (and identify opportunities for new business)
• Submit applications to Credit for informed decisions within agreed SLA’s
• Ensure that external home insurance vetting is managed within business processes and practice notes guidelines

Accountability: Suite Administration

• Support monthly/quarterly/half-yearly checks e.g. collateral / cards
• Provide weekly feedback to the management team on quality and SLA adherence (Stakeholder SLA Management and Productivity SLA management (turnaround times)
• Perform Back Office Teller processing including processing of journals
• Participate in Basel reporting and related administration
• Provide support in respect of opening and closing procedures if required
• Act in the role of OHS (First Aid, Fire Marshall etc) if required
• Action adhoc requests within the scope of the function to “make the lives of our internal and external customers easier”

Accountability: Personal Development

• Continuously upskill oneself on Products, system enhancements, compliance and/or regulatory requirements in order to adhere to the required quality standards to provide a world–class service.
• Keep abreast of updates (circulars, bulletins and manuals) as well as policies and procedures within the Private Banking environment, on a daily basis.
• Develop knowledge and skills identified in the MyContribution Individual Development Plan as required.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes. Define and maintain the IT reference process framework and ensure it is leveraged across IT. Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.

Job Description

Process Engineering

•  Communicating the reference processes and driving the adoption of processes across the IT organization
•  Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
•  Monitoring and assessing existing processes to identify improvement opportunities
•  Driving continuous process improvement initiatives and obtaining results thereof
•  Ensuring completeness and currency of IT process repository
•  Ensuring that standards are followed in process modelling

Accountability: Deliver & Support

•  Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
•  Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
•  Analyse project successes and root causes of failures to streamline processes in all phases of project management.
•  Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
•  Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.

Education

• Bachelor's Degree: Manufacturing, Engineering and Technology
   

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Role profile not received: Please contact your People Function business partner 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services.

Job Description

• Understand business requirement to effectively deliver appropriate solutions aligned to organisational and business strategy in the NBFS Business Unit: Contributes to the establishment of the strategic alignment and framework for design and development of learning solutions across Absa Group Limited Africa.
• Identifies new Learning and Development needs and bespoke solutions for Absa Group Limited Africa L&L based on performance trends , gaps identified, etc
• Reviews existing solutions and solutions in design to align with new developments within the L&L fraternity.
• Contributes into development of Learning & Development solutions across ABSA with alignment to the Global Curriculum, always determining if they exists in the AGL learning Curriculum. Sources Global Solution/ design/customises new solution. Stores/ updates eLearning/ blended learning content.
• Negotiates and sets up contract, SLA and SoW – where third parties are required. Ensure collaborative relationships with Group L&L global and local Academies.
•  Monitor the effectiveness of processes: Continuously benchmark Learning solutions and maintain high quality standards through research and updated knowledge.
• Design and implement evaluation criteria for successful implementation of the Learning solutions with clear objectives and successful performance metrics.
• Ensures quality and consistency in learning design and development from a Regional and Cluster perspective Monitoring, and reporting on Learning Solutions projects
• Vendors Management: Manage external vendors, and other related stakeholders to ensure compliance to the Absa Group Limited Procurement Policy and the delivery of agreed service levels.
• Learner support and administration providers
• Manage budget and spending: Ensuring a disciplined approach to the management of the department budget 

Education

• Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)

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Job Summary

• Join the exciting world of Absa CIB as an Analyst KYC. The purpose of the role is to be a specialist member of the KYC team responsible for the 1st and 2nd tier checking, validation, control and reporting of all requirement in the Regulatory Know Your Customer (KYC) and Anti-Money Laundering and Sanctions process and procedures for all client relationships in accordance with regulatory requirements, policy guidelines, business rules and legal framework.

Job Description

Key Accountabilities

• Advise and support the Relationship Executive / Operational Banker (RE / OB) in respect of rendering a consultative support to their portfolio of client relationships by explaining the reasons behind the importance of Know your Customer (KYC) and Anti- Money Laundering and Sanctions requirements and procedures thus ensuring that KYC and Account Opening documentation are correct right first time in terms of Regulatory, Business, Legal and Audit Requirements
• Perform the 2nd tier check and validation of customer files prepared by 1st tier (Relationship Executive (RE) and Operational Banker (OB) (also referred to as "front line") in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements as well as 3rd tier audit results
• Check and validate files prepared by front line on a trigger event
• Pro-actively perform file reviews in own portfolio to ensure that frontline is aware of any outstanding regulatory documentation / adherence to new business rules before annual review of customer facilities. This will ensure robust management of any regulatory and compliance risk factors
• Remain up to date with all regulatory and compliance related information and Credit Policy issues
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Attend Portfolio Team meetings on an ad-hoc basis and contribute fully, including suggestions for ways of improving customer service with special reference to regulatory compliance issues
• Support members of the Relationship Team (Relationship Executive and Operational Banker) with respect to regulatory compliance requirements / rules to deliver outstanding performance

Education and Experience Required

• NQF Level 6: BCom Degree in Commerce or Legal
• Minimum 2 years working experience in a Corporate and Business Bank Environment

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• Our CIB Fraud team strives to identify fraud risks and emerging threats while keeping up with the fast-paced digital world. Our main focus is to ensure that our clients are guarded against fraud threats while growing their businesses to greater heights. Join this dynamic team as a Fraud Strategy Manager for Trade & Working Capital. In this role, you will deliver a proactive fraud prevention and detection strategy for CIB Pan-Africa focusing on Trade & Working Capital and Investment Banking, in line with policy, risk appetite, appropriate standards in coordination with ARO Fraud Strategy. Development of a fraud control framework in partnership with in-country.

Job Description

Key Accountabilities

• Define industry leading prevention and detection strategies and policies to support business in managing fraud losses within appetite.
• Work with ARO Fraud Strategy Head and CIB Fraud Strategy Head, to deliver the CIB fraud strategy Pan-African.
• Work with business to assess current control strength across the broad range of CIB Pan-African businesses and propose strategies that are commercial and support the business aspirations of the business (balance fraud losses with customer experience).
• Ensure Fraud strategies deliver fraud results within expected forecasted levels
• Act as Subject Matter Expert (SME) for fraud in the assessment of new products launched under the business structure
• Work with Fraud Operations in devising centralized Pan-African fraud monitoring capability across relevant CIB fraud risk types
• Drive commercial solutions, and embrace the use of technology to provide business with a responsive and alert fraud risk management capability
• Champion fraud awareness across the business to ensure that fraud is a constituent part of the business’s conscience
• Support the Fraud Strategy Head in articulating the target risk and control framework for business pan-Africa, being seen as an active partner in the risk management of the business
• Work with the Fraud Risk Management Leadership team to ensure a commercial approach to risk and control is achieved.
• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
• Own key fraud relationships within business, ensuring that there is a shared understanding of the fraud threat, and to ensure sharing of best practice
• Represent the organisation at key industry bodies, ensuring that controls evolve in line with emerging and increasing threats
• Present and communicate results to Senior Management, working closely with Senior Manager to ensure consistent approach

Education and Experience Required

• Relevant Degree 3 - 4 year Commercial Degree
• ACFE or CFP Fraud Professional Qualification
• 3 years’ experience in Fraud
• 3-5 years’ experience in Corporate Banking
• Experience in line management
• Exposure and experience working in rest of Africa is desirable

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

To develop a functional legal operating model and framework in a broadly defined business functional strategy; enabling horizontal alignment, implementation and adoption.
Job Description

Job Description:

• We have a vacancy for a seasoned Principal Legal Counsel at Head/ Director Level with an exceptional track record of success, to join our Everyday Banking Legal Team. The incumbent will be responsible for all aspects of regulatory including policy, strategic initiatives and change for Absa group wide. Engage Executives on matters pertaining to the business, regulators and report to the General Counsel on all aspects of legal and regulatory risk. The ideal candidate will have 8-10 years PQE, banking and financial regulatory experience.

Other responsibilities include, but not limited to:

• Take responsibility for management of regulatory risks, including identifying risk areas and working with stakeholders to remediate.
• Own the Regulatory Risk Framework of Everyday Banking and ultimately, for the Group and ensure it is properly embedded and accurately interpreted to reflect regulatory requirements and ethical standards so that well-informed, ethical and responsible decisions can be reached
• Develop, motivate and manage people. Recognise performance, provide appropriate interventions and opportunities, and address poor performance.
• Set clear objectives and responsibilities for each individual
• Proactively absorb new regulatory developments to create digestible and precise analysis
• Monitor, control and reduce Regulatory Relations’ internal and external spend while remaining within the Group’s Risk appetite as determined by the board
• Lead a highly motivated Regulatory function which takes accountability for the regulatory and reputational risks falling within this function.

Accountability: Leadership & Management

• Formulate, articulate and manage strategy and delivery to objectives; effectively manages team resources, practices and costs as well as complex projects or matters
• Fosters a diverse and inclusive environment through recruitment, development and retention

Accountability: Commercial

• Leverage strong relationships with external peer group (including law firms) effectively
• Deep understanding of commercial drivers and external environment in own coverage areas

Accountability: Risk and Control

• Work across teams and business units to assist in Group-wide risk management and, manage the development and implementation of policy and procedure with limited direction
• Act as a principal legal advisor to relevant Executive committees by providing legal advice and counsel; and report to the General Counsel on all aspects of Legal Risk Management in the cluster business unit.

Accountability: Teamwork 

• Break down silos, encouraging team cohesion and collaboration across and display strong communication, influencing and negotiation skills

Accountability: Technical

• Participates in industry associations and acts as trusted advisor to heads of business / infrastructure teams, industry bodies and relevant internal committees.
• To provide legal solutions for commercial problems while demonstrating sound judgement and decision-making skills.

Education and Experience

• B Comm Law and LLB; or B A Law and LLB; or B Juris and LLB; or BProc and LLB
• Knowledge of banking business and products
• Understanding of regulatory laws
• Familiarity of high-profile financial sector regulatory reform.

Education

• Postgraduate Degrees and Professional Qualifications: Law (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements | 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy
• Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques,
• Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)