Latest Recruitment at Discovery Limited

Key purpose

• The Marketing Consultant is a member of a high-performance marketing team that partners with the Discovery Bank business to implement marketing solutions and contributes to the delivery of digital and marketing communications for Discovery Bank.
• The Marketing Consultant will be responsible for running projects, using digital and marketing best practice and leveraging internal and agency relationships, to deliver within budget. In addition, the Marketing Consultant will provide support on digital marketing projects and integrated marketing campaigns, digital lead generation efforts and provide specialist marketing advice to stakeholders.

Areas of responsibility may include but are not limited to

• Being creative. Solve business needs, create integrated, best practice and creative solutions that are in line with the Discovery marketing model – and are consistent across all brands, businesses, and communities, and ensuring that consistent, relevant messages are being given.
• Working across teams. Collaborate closely with key stakeholders, including senior businesspeople and cross-departmental teams, to help achieve company and business unit objectives.
• Building relationships. Responsible for building and maintaining relationships with key businesspeople, both at a strategic and operational level.
• Contributing to the creation of intuitive, informative user journeys across all digital platforms that allow for easy navigation and enhance the Discovery Bank brand experience. 
• Working closely with the Discovery Bank teams, and Discovery digital teams to ensure a consistent, client centric experience.   
• Creating and updating relevant digital communication collateral (app screens, social media, website etc.) 
• Converting technical information into audience appropriate communication 

Competencies

Knowledge

• All relevant promotional channels 
• Agency process and relationships 
• Critical elements of successful digital communication 
• Knowledge of website management best practice 
• Knowledge of digital advertising best practice    
• Production processes (advertising, media and print), including timelines and costing.

Skills

• Communicate well in English – with strong writing and verbal communication skills
• Digital platform writing, content creation and briefing skills 
• Digital marketing skills including web analytics, social media and email marketing 
• Basic understanding of mobile user stories, journeys and design 
• Exceptional attention to detail  
• Above average ability to multi-task on multiple projects without compromising
• deliverables or stakeholder relationships  
• Time and project management skills  
• Ability to convert technical information to audience appropriate communication 
• Influence and persuasion skills aligned to project deliverables   
• Ability to work well in within the brand team as well as across cross-functional teams  
• Ability to structure, present and sell new ideas 

Attributes

• Motivated  
• Detail orientated 
• Customer focused 
• Work well under pressure 
• Team player 
• Results driven 
• Reliability 
• Empathetic 

Education and experience

Qualifications

• Minimum 3-year undergraduate degree or diploma (BA or B.Com in Marketing or Communications)

Experience

• Minimum 2 years’ experience in Marketing or other relevant digital role  
• Experience in content marketing, product sales, rewards programmes, and client engagement would be advantageous.
• Basic digital marketing experience  

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Key Purpose

• Define the systems architecture, standards, and methodologies in accordance with industry best practices. Ensure the good functioning of the System Architecting Process. Serve as the high-level designer of the systems to be implemented. Establish the basic structure of the system, defining the essential core design features and elements that provide the framework for all that follows. Provide the architects view of the users' vision for what the system needs to be and do, and the paths along which it must be able to evolve, and strive to maintain the integrity of that vision as it evolves during detailed design and implementation.

Areas of responsibility may include but not limited to

• Adhere to enterprise architecture standards, procedures, policies.
• Match system requirements with IT strategy and objectives.
• Balance system properties with internal design properties.
• Balance stakeholder needs with system context, during the entire system life cycle.
• Manage consistency across the various organizational and design boundaries.
• Maintain repository of systems architecture artefacts
• Monitor high-level system performance
• Data Security Management
• Develop systems architectures containing logical models of the components and interfaces involved.
• Produce detailed component specifications from systems architectures, taking into consideration the intended uses of the architectures as a whole.
• Translate component specifications into detailed designs for implementation using selected products.
• Produce documentation for systems architectures, making sensible use of both text and graphics (UML).
• Maintain a good knowledge of current practice and awareness of current developments within own area(s) of expertise.
• Demonstrates awareness of areas outside own specialism, as appropriate.
• Lead architecture developments for small systems.
• Establish policy for the selection of systems architecture components.
• Co-ordinate design activity between the systems architecture, application development and service delivery functions to ensure consistency.
• Contribute to the organization’s enterprise architecture technology and vision, and ensure alignment with the group strategic architecture direction
• Document and communicate information about emerging technologies to relevant functional management.
• Establish policy for the selection of systems architecture components.
• Help to develop systems architecture strategy in an organization.
• Help to improve systems architecture design techniques and to promote the discipline.
• Provide architecture guidance to assigned projects.
• Provide the architectural view of the users' vision for the system.
• Take full responsibility for ensuring that systems architectures balance functional, service quality and systems management requirements as indicated by the business requirement.

Personal Attributes and Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• EJB
• HTML
• JSF
• JAXB
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

• B. Sc (Informatics or Mathematics) beneficial
• At least 1 to 2 year’s experience in an architectural role with at least 6 - 7 years exposure to software development in Java and J2EE

Or

•        3 – 5 year’s experience in a technical lead / governance role.
• SDLC. Project Management. Systems Architecture
• Technologies [Java, JavaEE, SQL, UML, JMS, MOM, Web-Services, JSON, RESTful, SOAP, EJB, Camel]
• Technical Architecture, Process & Data Mapping, Entity Diagram mapping Advanced Problem solving. Analytical and systemic thinking.

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Key Purpose 

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. 
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding 

Key outputs  

• The successful applicant will be responsible for but not limited to the following job functions:  
• Confirming benefits according to set protocols and funding rules 
• Accurately obtaining and capturing information to confirm correct funding 
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved 
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles  
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced 
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood 
• Achieving and exceeding key performance metrics relating to service delivery 
• Keeping abreast of continuous process, product updates and digital tools 
• Dealing with multiple interactions 
• Consistently utilizing all servicing tools available 

Competencies and Skills 

Behavioural Competencies 

• Following instruction and procedures (Self-development) 
• Analysing  (Managing Complexity) 
• Learning and Researching (Nimble Learning) 
• Presenting and communicating information (Communicating effectively) 
• Delivering results and meeting customer expectations (Customer focus) 
• Deciding and initiating action (Decision Quality) 
• Working with people (Collaborating) 
• Writing and reporting (Communicating effectively) 

Knowledge 

• Anatomy and Physiology  

Skills 

• Time Management 
• Verbal and written communication 

Personal Attribute and Skills: 

• Customer Centric 
• Knowledge of Anatomy and Physiology 
• Time Management 

Education and Experience 

Education:  

• Matric 
• South African  accredited Clinical Qualification 

Experience  

• At least 6 months working experience in a customer services or clinical environment 

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Key Purpose

• The role of the Technology Trainer (Senior) will work closely with our passionate Snr Developers and System Architects to develop and impart technical training with primary focus on Java technologies. The level of training will range from introductory to advanced. It will include learners from Graduate up to Snr Developers. In parallel to the training activities there will always be at least one technology research topic that will enable organizational technology innovation. The role requires a SME who understands and can apply the fundamentals of SOA and microservice architectures, demonstrable understanding of OO principles and methodologies. The Technology Trainer (Senior) must be a team player with the ability to work with both vertical and horizontal colleagues in formal and informal settings.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Enterprise Architecture Management portfolio:

• Develop training materials and prepare for sessions
• Deliver lectures, seminars, practical demonstrations, and fieldwork
• Define and mark assignments
• Check and assess work
• Act as a personal tutor to students
• Supervise learner’s research
• Taking part in organizational training and continuous professional development
• Carry out administrative tasks such as learner’s curriculum and schedule
• Read academic and technology leaders journals
• Write research proposals, papers, and other publications
• Attend and contribute to professional conferences and seminars.
• Learn continuously on the edge new technologies
• Lead the design and development of one (at a time) complex software engineering project
• Collaborate with senior technical professionals in building new technologies modules
• Provide training reports to Discovery management

Competencies

The successful candidate must demonstrate the following competencies:

• Passionate about upskilling and couching people, technology, and development
• Results oriented with the ability to work under pressure and cope with multiple concurrent training activities
• Strong analytical and problem-solving skills
• Ability to deal with complexity and migrate between detailed and high-level requirements
• Self-starter who takes ownership and accountability, and can work with minimal supervision
• Strategic thinker
• Excellent written and verbal communication skills

Education and Experience

• Computer Science Master’s Degree (Doctor’s degree advantageous)
• Additional Certification / Degree for Instructional design or related qualification
• Part- or full-time lecturing / instructing experience for at least 5 years (5+ years Java systems development experience advantageous)
• Technologies knowledge: Spring/Spring Boot, Maven, Hibernate/JPA experience, Oracle, and PL/SQL knowledge (or similar SQL knowledge), Atlassian product stack, Formal modelling languages (UML, ArchiMate etc.), modelling tools (Enterprise Architect)
• Methodologies: Agile including Continuous Integration and Test-Driven Development
• Advantageous: programming AND training experience

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Key Purpose of the role

• The position is responsible for the day to day administration of Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and index incoming tasks related to Retirement Fund disciplines, for example member and employer enquiries, monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following broad job functions:

• Processing of all daily and monthly transactional activity within agree service levels.
• Assisting with claims to ensure service levels are met.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client reports for submission to superior.
• Develop and maintain excellent business relations with internal and external parties.

Personal Attributes and Skills

• Excellent verbal and written communication
• Collaborative and excellent people skills
• High degree of accuracy and detailed orientated
• Good administration skills along with exceptional attention to detail
• Proactive and innovative
• Self-motivated and a team player
• Strong problem-solving skills
• Good judgment skills
• Committed, flexible and reliable
• Excellent time management skills
• Assertive
• Must be able to multitask and work well under pressure
• Is approachable for help

Education and Experience

• Matric – essential. 
• 2 - 3 years retirement funds, umbrella fund experience – Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous