Latest Recruitments at Hungry Lion

DUTIES/ RESPONSIBILITIES

• First point of contact for customers and end-users during the scheduled shift period
• All incidents to be managed promptly by answering of inbound telephone calls 
• Providing basic troubleshooting within SLA
• Logging tickets on our ITSM tool, Freshservice
• Classification of Incidents and Requests accordingly by:
• Ensuring that customer or store incidents are assigned the correct category, priority impact classification
• Ensuring that the classification and categorisation of incidents and problems is done with a high degree of accuracy
• Ensuring that service requests are routed/assigned to the correct target groups and vendors for resolution
• Keeping track of incidents and keeping Customers/Stores  informed on the status and progress of the incident and or request
• Monitoring and escalating incidents to relevant 2nd line support groups
• Following up with 2nd line support and the user to ensure that incidents are resolved within agreed SLAs
• Identifying duplicate / similar / matching incidents and identify potential problems
• Escalating incidents where necessary to ensure that appropriate action is taken

REQUIREMENTS

• A relevant Diploma specialising in IT (Advantageous)
• Grade 12
• Must have at least 1 years’ experience in the IT field and call centre environment
• Good understanding of computer software and hardware, mobile devices and other tech products
• Familiar with Google Suite products

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The purpose of this role is to ensure that all daily duties are completed according to the Hungry Lion standard and to assist in ensuring that our food and health standards are enforced by assisting with the: 

• drawing up the daily cleaning schedules.
• daily cleaning of all equipment and the branch itself.
• daily preparation of food: filtration, preventative maintenance, temperature controls, code dating, food safety standards (be the custodian for food safety within a branch). 
• packing of ordered food.
• effective cash handling procedures by ensuring that the correct amount is banked according to the amount specified by the cashiers.
• voids on the tills and investigate any irregularities.
• stock control by ensuring that the ordered stock is correct and in the correct quantities according to the invoices, goods received vouchers and/or delivery notes. 
• daily and weekly stock takes by completing the required administration documents.

REQUIREMENTS

• Grade 12.
• A tertiary qualification is desirable.
• Minimum 2 years experience in a supervisory capacity in a Quick-Service Restaurant (QSR).

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DUTIES

Marketing:

• Conceptualise and implement the Hungry Lion digital and communication plan and appropriate marketing strategies in the most cost-effective way ensuring brilliant standards, effective strategic positioning, and breakthrough creativity that delivers results and drives brand equity.
• Research and seek innovative digital opportunities and development of tactical marketing activities and digital campaigns.
• Drive the planning, direction, coordination, and roll-out of professional and relevant collateral for different market segments and campaigns.
• Segment audiences and understand customer buying behaviours and profiles.
• Guide content marketing strategy and support the creation of innovative media content partnerships to amplify reach and drive customer engagement.
• Work with the Brand Marketing team to create aligned customer communications across all channels.
• Stay current with all technical and content advances in Facebook and other online marketing channels to bring thought leadership and innovative developments to our product and marketing growth strategy.
• Implement and execute digital marketing campaigns.
• Support relevant media planning and buying.
• Coordinate and brief agencies/suppliers.

Social media:

• Create and manage the content calendar for all social media channels.
• Plan, maintain, and execute the digital marketing and social media strategy and calendar (monthly, quarterly, and yearly).
• Develop creative briefs and review creative treatments for all social and digital channels.
• Execute and manage paid social campaigns, which include managing Facebook, Twitter, LinkedIn, Instagram, YouTube, and TikTok as well as all other digital media ad campaigns.
• Formulate and manage monthly content strategy and social calendars across all platforms for all countries.
• Manage experimentation across channels and inform landing pages and creative development.

Web:

• Work with the web development team to implement and maintain company websites to ensure content and visuals are current and constantly updated.
• Plan, prepare and implement digital campaign briefs for the design team and liaise with the web development team to ensure campaigns are rolled out, optimised, and performing well.

Reporting and Analysis:

• Measure and report the performance of all digital marketing campaigns, and assess against goals (monthly).
• Generate weekly and monthly reporting for all key metrics, KPIs, and learnings.
• Optimise, monitor, and report on campaigns and content as necessary and provide tactical solutions.

Relationship Building & Networking:

• Develop positive, professional relationships with internal and external stakeholders.
• Develop and manage relationships with key partners and act as their primary point of contact.
• Drive new partnership growth opportunities with current and potential new strategic digital partners across all our markets.

REQUIREMENTS

Relevant qualification.

• Minimum of 5 years experience in Digital Marketing.
• Proven success working across Facebook and Twitter’s marketing platforms.

Experience in

• data analysis, creating insights, embedding learnings, and collaborating with partners across various markets.
• managing social media and display/search advertising campaigns.
• identifying target audiences and devising digital campaigns that engage, inform and motivate.
• working with media partners/ publishers to run media campaigns at the market level.
• working with technical teams on digital initiatives.
• Familiarity with the digital media landscape and exposure to the likes of YouTube, Google, Facebook, Twitter, etc.
• Excellent working knowledge of web analytics tools (E.g., Google Analytics) and the ability to analyse data from multiple sources.
• Technical knowledge and implementation of the different types of remarketing strategies.
• Be up-to-date with the latest trends and best practices in online marketing and measurement.

Desirable

• Appropriate experience in QSR, FMCG, or retail environments.
• Experience on Google Workspace.

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DUTIES/ RESPONSIBILITIES

• Initiate projects successfully and develop detailed project plans.
• Set up stakeholder-, communication- and risk plans. 
• Monitor, control, track and report on the progress of projects.
• Ensure projects are delivered on time within the stipulated scope and budget constraints.
• Ensure resource availability and allocation.
• Coordinate with internal and external parties and stakeholders.
• Manage relationships between clients and stakeholders.
• Measure project performance.
• Perform risk management analysis to reduce project risks.

REQUIREMENTS

• Minimum 5 years of experience as a project manager.
• QSR Operations experience.
• Degree or diploma in Business or Engineering is preferred.
• Project management accreditation, e.g. PMP or Prince 2, is advantageous.
• Competent in Google Workspace.
• Valid driver’s licence.

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DUTIES/ RESPONSIBILITIES

• Oversee the building/construction projects and progress thereof.
• Scope the projects including equipment, materials, and manpower.
• Determines the project budget, timing, and costs.
• Ensure compliance with safety regulations and building codes.
• Collaborate with contractors, engineers, vendors, and key team members of the project team.
• Ensure compliance with SLA terms and conditions of vendors.
• Obtain permits and licences from authorities for construction sites.
• Allocate and manage resources to ensure that they are available when they are needed throughout the construction projects.
• Keep all stakeholders aware of the progress on projects and prepare regular progress reports.
• Conduct site checks to monitor progress and quality standards.

REQUIREMENTS

• Degree or Diploma in Project Management, Building and/or Quantity Surveying.
• Registered and affiliated with Project Management and building institutions.
• 1-3 years experience in a similar role.
• Experience in QSR Commercial and Retail projects preferred.
• Competent in Google Workspace/MS Office.
• Valid driver’s licence.

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DUTIES/ RESPONSIBILITIES

• Monthly management of creditors.
• Obtaining all invoices from suppliers.
• Ensuring that the necessary taxes are correctly withheld (this will be taught on the job).
• Capturing invoices from suppliers and agreeing invoices to GRV (for trade)/ PO (for  expense).
• Maintaining monthly reconciliations of suppliers' statements and system balances (creditors age analysis).
• Preparing payments based on monthly recons.
• Adhering to month-end reporting and payment deadlines.
• Liaise with suppliers on a regular basis.
• Liaise with Regional Management and Operations.
• Ensure full payment authorisation is followed and proof of payments shared with suppliers.
• Assist with investigations relating to daily cash-ups and money received per bank statement, due to local purchases by branches.
• Assist with tax preparations (prepare list with detail of invoices for the respective month).
• Ensuring that the necessary taxes are correctly withheld (this will be taught on the job)

REQUIREMENTS

Essential:

• Matric.
• 2 years experience working on MS Excel (intermediate-level).
• Accounting knowledge and experience.

Desirable:

• Accounting as a subject in Matric.
• Relevant finance qualification.
• Experience in the creditors process.

go to method of application »

The purpose of this role is to ensure that all daily duties are completed according to the Hungry Lion standard and to assist in ensuring that our food and health standards are enforced by assisting with the: 

• drawing up the daily cleaning schedules.
• daily cleaning of all equipment and the branch itself.
• daily preparation of food: filtration, preventative maintenance, temperature controls, code dating, food safety standards (be the custodian for food safety within a branch). 
• packing of ordered food.
• effective cash handling procedures by ensuring that the correct amount is banked according to the amount specified by the cashiers.
• voids on the tills and investigate any irregularities.
• stock control by ensuring that the ordered stock is correct and in the correct quantities according to the invoices, goods received vouchers and/or delivery notes. 
• daily and weekly stock takes by completing the required administration documents.

REQUIREMENTS

• Grade 12.
• A tertiary qualification is desirable.
• Minimum 2 years experience in a supervisory capacity in a Quick-Service Restaurant (QSR).

go to method of application »

The purpose of this role is to ensure that all daily duties are completed according to the Hungry Lion standard and to assist in ensuring that our food and health standards are enforced by assisting with the: 

• drawing up the daily cleaning schedules.
• daily cleaning of all equipment and the branch itself.
• daily preparation of food: filtration, preventative maintenance, temperature controls, code dating, food safety standards (be the custodian for food safety within a branch). 
• packing of ordered food.
• effective cash handling procedures by ensuring that the correct amount is banked according to the amount specified by the cashiers.
• voids on the tills and investigate any irregularities.
• stock control by ensuring that the ordered stock is correct and in the correct quantities according to the invoices, goods received vouchers and/or delivery notes. 
• daily and weekly stock takes by completing the required administration documents.

REQUIREMENTS

• Grade 12.
• A tertiary qualification is desirable.
• Minimum 2 years experience in a supervisory capacity in a Quick-Service Restaurant (QSR).