Latest Vacancies at Affirmative Portfolios

Responsibilities will include:

• Perform monthly general ledger account reconciliations and resolve reconciling items
• Monitor and manage unreconciled bank statement lines and receipt
• Monitor and manage unidentified receipts
• Prepare journals
• Manage daily direct deposits
• Manage year end process and assist in resolving audit queries
• Manage debt collection process

Minimum Requirements:

•  National Diploma in Financial Accounting / Internal Auditing / Cost & Management Accounting
• 2-3 years’ experience in an accounting environment with strong reconciliations experience
• Must have working knowledge of PFMA and Treasury Regulations
• Must have worked off GRAP or GAAP
• Computer literate on Oracle/SAP/Pastel

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Key Performance Areas:

• Collaborate with senior management and staff to understand their unique business objectives and Customer Experience (CX) challenges.
• Build and maintain strong interdepartmental relationships through effective communication and exceptional people skills.
• Conduct in-depth assessments and analysis of current CX processes and customer journeys.
• Develop comprehensive CX strategies tailored to each client’s specific persona, needs and goals.
• Identify key improvement metrics to measure the success of CX project initiatives.
• Provide competitive intelligence on customer experience best practices for our market/industry.
• Apply experience and knowledge of best practice CX software and technologies required for mapping and identifying CX improvement.
• Gain an in-depth understanding of the identified products that need to be mapped and their associated  processes, customer profiles, touchpoints and customer sentiments.
• Conduct customer research to better understand multiple personas’ needs leading to better customer enablement. Collect, analyse, and interpret customer feedback, survey data, and other relevant metrics.
• Monitor and report on CX project performance, making adjustments as necessary.
• Analyse and streamline customer processes and systems to eliminate bottlenecks and improve efficiency.
• Utilise data-driven insights to provide strategic recommendations for improving customer experiences across multiple touchpoints.
• Recommend and implement improvements to company systems and technologies to support improvement recommendations.
• Implement best practices and industry standards to enhance CX delivery.
• Determine how the findings need to be distributed and socialised with the business
• Develop and document new processes and workflows that will enhance CX.
• Provide training and guidance to teams to ensure the successful implementation of CX strategies.
• Share industry knowledge and best practices to empower clients to sustain long-term improvements.

 Position Requirements:

• Bachelor’s degree in Business, or a related field (Master’s degree preferred).
• Proven experience in customer experience consulting or related roles.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Proficiency in CX software and tools.
• Ability to work independently and as part of a team.
• Exceptional problem-solving and project management skills.

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 Responsibilities will include:

•  Issue daily receipts for direct deposits
• Collect outstanding debt
• Reconcile receipt batch daily
• Apply funds to invoices (permits and licenses)
• Print and file receipt issued
• Send receipts to clients

Minimum Requirements:

• Grade 12
• Must have experience with Invoicing, debt collection and receipting of daily deposits
• Must have knowledge of PFMA and Treasury Regulations
• Computer literate on Oracle and MAST

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Knowledge and Experience:

• Have specialist knowledge of freight forwarding and clearing documents, procedures and practices gained through at least 7 years multi model estimates experience
• Numeracy Skills
• Customer service orientation – Able to handle a demanding customer and sales environment

 Qualification:

• Matric with Mathematical subjects
• 3-year Import or Export related qualification at NQF level 5

 Overall/Key Responsibilities:

• Solution and strategy of estimating and preparation of freight movement requests
• Record and reporting on sales estimates
• Ensure all KPI’s are accurate and met
• Responsible for quarterly reports
• Maintain effective communication with internal and external clients
• Comply with the requirements of the quality management system

 Advantageous Attributes:

• Customer service orientation – Able to handle a demanding customer and sales environment.
• Detail oriented – Accuracy and attention to details
• Good problem solving and decision-making skills.
• The ability to work independently and handle pressure.
• Experience in freight forwarding pricing area (estimates, rates management, tender management) an advantage.
• Must be KPI driven

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Key Perfomernce Areas:

 Reception;

• Provide first contact support to students, prospective clients and the general public
• Interact politely and effectively with a wide range of people from diverse backgrounds, with sensitivity to language and cultural barriers
• Address queries in person, by email and telephone

Administration;

• Receive student bookings and capture student booking data on ELC administrative systems.
• Generate student admission documents via mail merge
• Issue student admission documents by email
• Take payments and follow up on outstanding fees
• Secretarial Support
• Scheduling of meetings and appointments
• Booking and organizing of venues for meetings and workshops
• Manage levels of stationery and equipment in daily use
• Manage and maintain students’ files in paper and electronic form and ensure they are complete and correct
• Archive files of former students appropriately

Qualifications and Experience;

• Secondary level school leaving qualification with relevant experience
• A post-secondary school qualification would be an advantage
• At least one years’ administrative/ secretarial in a similar environment or customer service experience
• Essential computer skills:
• Microsoft Office suite (Word and Excel)
• Email

Skills and  Knowledge

• Front office,Support, written and spoken communication, numeracy, planning and organization, academic admin
• MS Office Suite

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Responsibilities:

 ​​​​​​​Board Secretariat Support Activities

• Contribute to the preparation of notices, agendas, and meeting packs for the Board within prescribed timelines.
• Ensure that all necessary documents pertaining to the Board meetings are loaded on Teams/ circulated electronically / delivered to the Board Members within the required timeframe.
• Make sure that meeting rooms are booked including venue or link to virtual meeting where required and set up conference calls.
• Assist with taking minutes and drafting action list for the Board meetings.
• Maintain board committee resolution register.

Administrative duties;

• Coordinate office administration and planning support activities in line with the best practices.
• Maintain the records management system for the Board Secretariat department.
• Adhere to relevant legislative and regulatory requirements such as POPIA.
• Conduct corporate governance research and draft corporate governance documents as and when required for the manager’s consideration.
• Handle all Board Secretariat related enquiries and escalate to the Manager where necessary,

Reporting;

• Assist in the preparation and submission of reports.
• Contribute to the development of functional reporting systems, for management, project, or performance reporting.

Stakeholder Management;

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience;

• Bachelor’s Degree/ Advanced Diploma in Business Administration/ Business Management/ Office Administration/ Management/ Administration related qualification.
• Certification in Records Management will be advantageous.
• Relevant 3 years’ experience in a Board Secretariat related environment.
• Experience in a Records Management role will be advantageous.
• Technical and behavioural competencies required.
• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Knowledge and understanding of labour legislation, policies, procedures, and practices.
• Knowledge and understanding of Risk management related practices.
• Stakeholder management.
• Ability to function independently and under pressure.
• Ability to analyse and interpret information.
• Understanding of records management prescripts.
• Secretariat administration.
• Understanding of corporate governance will be advantageous.
• Advanced computer literacy.
• Report Writing Skills

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 Responsibilities will include but are not limited to:

• Reporting defects to the Foreman
• Fill in check list
• Record hours in log book
• Carry-out  instruction from Foreman
• Operate different machines
• Ensure machine is in operation condition

Minimum requirements:

• Grade 10
• Drivers license Code C – EC with PRDP
• Medical Certificate from a GP
• Competency/trade Certificates for plant operation
• Must have minimum 2 years’ experience in operating various earthmoving machines