Latest Vacancies at Amazon

Key job responsibilities

Leadership:

• Knows and communicates the Amazon mission, vision and strategy
• Demonstrates passion for delivering a positive customer experience, and maintain composure in difficult situations
• Demonstrates the ability to build, develop, direct, and manage a team; give overall direction, performance, coordination and evaluation
• Experience interviewing and selecting people who will maintain a high-performance bar in Amazon
• As a leader of leaders understands how to nurture and develop leadership skills
• Strong interpersonal and communication skills, good listener, used to interact with up to Director level
• Positive communicator who understands when necessary how to have tough conversations
• Ability to confidently facilitate team discussions and communicate business messages
• Maintains a high level of professionalism and approachability
• Can adapt well to changing circumstances, direction, and strategy
• Ability to organize, prioritize and schedule work assignments
• Proven ability to manage reporting, data manipulation and analysis
• Experience managing core business KPI’s
• Assist in developing and implementing training programs to improve the quality and productivity of the team

Operational Delivery

• Understands operational principles of service delivery and uses data to support continuous improvement
• Ability to use data and insights to prepare metric reviews
• Assist and support the creation of operational plans to support peak ramp up and down within your area of control as well as readiness for your business launches
• Acts as the operational representative for business teams to understand voice of the partner in key process or policy changes
• Builds plans to test and experiment new approaches to service delivery

Continuous Improvement

• Leads and participates in Kaizen events to improve the customer and associate experience
• Uses data to identify areas of ongoing improvement in how service is delivered
• Takes action on issues escalated from within the team, works with the rest of the business to bring issues to resolution.
• Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures

BASIC QUALIFICATIONS

• Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S)
• Minimum of three years people management experience in Amazon CS or minimum four years people management experience, specifically leader of leaders in a similar role
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

PREFERRED QUALIFICATIONS

• Advanced computer skills using a variety of programs including but not limited to basic SQL queries, Quicksights, Tableau, MS Office)
• Exceptional written and verbal communication skills.
• Knowledge of Six Sigma/Lean Processes
• Minimum of 1 year experience in Project Management experience
• Minimum of 1 year experience in Contact Center Operations (Customer Service, Sales, or Collections)
• Previous Communities experience beneficial

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Key job responsibilities

• Identify and deliver operational improvement opportunities around buying and demand planning.
• Monitor and identify opportunities to improve key supply chain metrics such as Out of Stock rate, Overstock Rate, Total Inbound Lead Time, Delivery Speed, and Confirmation/Fill Rates.
• Share supply chain insights and contribute to business reviews for Senior Leadership (verbal and written).
• Identify opportunities to optimize our supply chain cost structure and profitability through vendor engagement, project management, and collaboration with partner teams on system improvements.

BASIC QUALIFICATIONS

• Bachelor's degree, or 5+ years of professional or military experience
• Experience Experience working with complex data sets
• Experience delivering results by partnering with and influencing others

PREFERRED QUALIFICATIONS

• Knowledge of statistics or other analytical techniques
• Experience with SQL

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Key job responsibilities

• Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
• Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence
• Delivers skilling plans by site that are needed to ensure service coverage
• Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations
• Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan
• Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions
• Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage
• Delivers site and profile level holiday scheduling plans
• Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality

BASIC QUALIFICATIONS

• 3+ years of working cross functionally with tech and non-tech teams experience
• Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience in workforce management

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Key job responsibilities

• Set business objectives to deliver best system/process, product/feature with most efficient use of resources and clear and measurable success criteria to drive functional goals of standardization and efficiency gain by driving automation.
• Reduce the manual work and infuse alert mechanisms / bots and efficient process to protect SL.
• Have end to end responsibility of Real Time Management for all regions. Ensure coverage, on time delivery, manage incidents impacting AWS CS, work with WFA team for interval level planning and skill management.
• Engage with stakeholders across multiple geographies and time zones.
• Prepare/present business review documents to leadership through effective communication both verbally and in writing.
• Identify and evaluate potential risk in processes and determine appropriate corrective action with minimal direction from leadership
• Work with WFM leader in devising and executing RTM strategy in terms of vision, people, process and technology

As Manager:

• Lead a team of Real Time analysts that support
• worldwide network of operational centers.
• Provides regular coaching and feedback to direct reports to help grow functional skills and leadership capability.
• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions.
• Understands and communicates the department’s vision to team members. Sets clear expectations and builds robust launch plans for new team members.
• Understands team members’ engagement and motivation, works to retain high performers.
• Sets objectives with team members that enable achievement of department and functional goals.
• Assesses behaviors and coaches team members on demonstrating Amazon’s Leadership Principles within their role

BASIC QUALIFICATIONS

• A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. ·
• 5+ years’ of overall experience in a consumer-facing or service organization · 3+ years of experience in a large scale operations planning or supply chain teams ·
• Experience in building and managing capacity/labor/inventory plans for large scale global operations ·
• Experience using SQL for data analysis and reporting.

PREFERRED QUALIFICATIONS ·

• Strong data mining skills, and experience working with Production Environment Metrics such as Forecasting, AHT, Shrinkage, Overtime and FTE) Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity.
• Strong leadership skills with experience in managing global teams.