Latest Vacancies at Atlas Copco

The Role

Would you like to be a part of our Marketing team in the South African customer center? Then this is the right program for you. You will get insight into the daily working of an Atlas Copco customer center and help to identify new areas for future growth. Supported by your mentor and your colleagues, you will take responsibilities in various projects and you are likely to manage projects yourself as well. Your main tasks will be connected to market analysis and mapping of industry trends and how we best respond to these. Converting this to tangible plans and concrete actions will make you an important asset to the team. You will have the opportunity to take an exciting insight into a Marketing Professionals life and gain work experience locally. This will help you to create a world-class Master thesis in a global environment

  What we expect of you?

1. You have just completed your studies at a South African university. 
2. Your studies are engineering focused, ideally within the field of Mechanical Engineering, Industrial Engineering or Product Marketing
3. You have excellent verbal and written communication skills in English
4. You have a strategic thinking and a sense for expressing complex contexts simplified
5. You have excellent social skills and love working in a diverse team
6. You have accommodation in the Johannesburg region, to be able to work in our head office in Jet Park, Boksburg

What you can expect from us?

1. You get the unique opportunity to gain work experience within Atlas Copco 
2. You work self-dependent and get diversified tasks with a broad range of development opportunities, at a constantly growing and innovative global player
3. You get professional trainings through our internal Academy, as well as personal coaching to speed up your own career
4. You gain a network with other international students when you all gather in our headquarter in Sweden (dependant on Covid and other situations) 

 
This position is based in: Gauteng, Jet Park

Give wings to your dreams

The world is full of opportunities and we can’t wait for you to explore them with us. Our caring culture and leading-edge technology enables us to innovate for a sustainable future. We believe that passionate people make it happen. With us you are empowered to explore opportunities and drive your own professional journey.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.

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The Role

1. Translation of the Atlas Copco IT Services strategic direction into organizational planning, management and strong leadership.
2. Lead and develop the local IT Service team in order to increase customer satisfaction and ensuring that the local team members build up a strong partner relationship and are adding value to the business.
3. Manage the local IT Customer relationship to identify, investigate and recommend changes in the delivery of services, aimed at reducing cost and improving the quality of service provision to the business.
4. Hold regular and formal business review meetings with Customer Centers.
5. Be the Single Point of Contact of the business regarding all IT topics.
6. Find workaround solutions when necessary in order to guarantee that the Atlas Copco business is running smoothly.
7. Produce activity reports, weekly and/or monthly reports and business ad hoc reports as required and to set time-frames where applicable.
8. Management of all events and escalations against SLA and/or KPI commitments.
9. Main local service desk escalation point for the customer and internal support functions.
10. Ensure close working relationship with other service teams from the IT Services EMEA organization
11. Manage our external partners in order that incidents, requests and escalations are resolved in a timely and effective manner with the aim of highest customer satisfaction.
12. Coordinate and align local projects with local business needs.
13. Strong governance of the local IT Purchasing and Financial control (Financial Management).
14. Effectively Manage local/regional suppliers (Vendor Management

 
 What we expect of you?

1. 10+ years of experience in IT with customer facing role, with minimum of last 5 years in coordination role
2. Project Management experience, Project Management certification is a benefit.
3. Bachelor's degree in Information Technology or equivalent through several years of experience in IT Service Delivery
4. Certification within ITIL (Foundation) is a benefit
5. Fluency in English, spoken and written is a must. Other languages are an asset

 
 What you can expect from us?

We are a world-leading company in our industry, committed to sustainable productivity, always on the edge of technology and pushing the boundaries. Atlas Copco we believe that passionate people create exceptional things and we encourage lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences. We pride ourselves in that we have, a truly unique and friendly, family like atmosphere - and a culture known for respectful interaction, ethical behaviour and integrity.  An organization that uses diversity as a driver of performance, with many new challenges.

 
This position is based in : Gauteng, Jet Park 

Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under- represented.

Start a journey towards something greater
At Atlas Copco we believe in challenging the status quo, always looking for a better way.  Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.