Latest Vacancies at BCX

Job Description

• To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Capabilities

• Problem management
• Product Knowledge
• Result Orientation
• Unix/Linux Systems

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Unix/ Linux

or

• 7 years’ experience in Unix/ Linux - Gr12

Certifications

• Red Hat Sales Specialist - IT Automation & Management
• IBM Sales: Power Systems with AIX

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Job Description

• Responsible for ensuring the smooth operations of all the repair and refurbishment processes within the Company, as well as ensuring that all repairs carried out are to satisfactory quality standards.

 In addition:

•   Ensuring that the various Repair Centres are run effectively and efficiently, aiding in the delivery of the best possible service to our customers; 
•   Ensuring the cost effectiveness of the repair centre procedures, conducting regular cost analysis; 
•   Standardisation of all Repair Centres; 
•   Ensuring the adherence to processes and procedures relating to stock repairs and refurbishment; and 
•   Ensuring that all warranty procedures are adhered to

Key Deliverables / Primary Functions

• Supplying feedback from a national level with regards repairs and actions to increase volumes. 
• Ensuring implementation and adherence to quality standards. 
• Ensuring availability of the equipment and tools, including test jigs, required for the actioning of repairs; as well coordinating the purchase and delivery of component, tools and cleaning materials. 
• Actively implementing Hi-Tech Centres, responsible for research and development within relevant branches, i.e. Cape Town, Durban and Gauteng. 
• Actively driving the ‘Carry-In’ Repair Centre initiative, thus generating additional income for the Business Unit. 
• Creation of relationships with Repair Vendors, ensuring regular meeting attendance. 
• Ensuring proper documentation of all workshop processes and procedures (in line with the ISO9000 requirements). 
• Efficient monitoring and management of staff productivity

Core Functional Skills & Capabilities

• Decision Making
• Leading Teams / Team Leadership
• Customer Service
• Analytical and Problem Solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Leading and supervising
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Coping with pressures & setbacks
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience

OR

• If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level

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Core Description

• Responsible for developing and maintaining digital automation solutions for both internal and external clients. Defining, designing, developing, testing, documenting, implementation and support of internal business applications. Enhance current platform through integrations throughout the infrastructure to meet the needs of the retail telecom environment

Key Deliverables / Primary Functions

• Coordinate digital automation projects and develop solutions using Blue Prism, while ensuring adherence to the solution architecture, standards, and best practices.
• Collaborate with stakeholders to understand their requirements and deliver effective solutions
• Create and analyse functional/technical specifications to confirm user requirements
• Define BCX solution architecture and design, development, testing, and maintenance standards and best practices to ensure automations meet business requirements and targets for efficiency.
• Coordinate the automation of internal and external project teams ensuring adherence to solution architecture, standards, and best practices, as well as on-time solution delivery.
• Write SQL queries to extract and manipulate data from relational databases
• Guide end users, as well as team members, in design, development, testing and maintenance of automation projects
• Create well-documented and reusable assets within the Developer solution architecture.
• Create and maintain solution documentation.
• Recommend altering existing processes if needed to improve automation potential.
• Problem solves issues that arise in day-to-day automation operations.
• Assist with the facilitating of training and product sessions for RPA team, business users, and IT.
• Identify and communicate project risks and issues to management.
• Adhere to IT development lifecycle and change management policies
• Provide end-user training, when required
• Remain up to date with current development technologies, including professional training if/when required

Core Functional Skills & Capabilities

• Programming and coding
• Software testing techniques
• Process Orientation
• Business Processes
• Analytical and Problem Solving
• Documentation Management

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Applying expertise & Technology
• Adhering to principles and values
• Analysing
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

OR

• NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years of experience in software development and its technologies within the telecommunications environment ideally with Vodacom ITSM Service Delivery Management experience and Vodacom trade partner business experience.
• Exposure to all the CBU&EBU Vodacom IT systems, CBU IT Retail SOP’s - Vodacom Standard Operating Procedures.
• Experience in: PHP, C#, ASP.net, Typescript, net.Core, Entity Framework.Linq; Testing tools like TestRail, SQL Server, MySQL and ability to write SQL, Java, JavaScript, Reacts, Cobol, Delphi, RFID, Zend

OR

• If the highest qualification is grade 12, 5 years of experience in the above is required.

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Jobs Description

• To create and implement IT change management strategies and plans to support service level agreements with customers. To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

• Establish and maintain good communications with dedicated customers
• Attend customer meetings and draft minutes relevant to the meetings and escalate any problem areas to management ensuring compliance with our Service Level Agreements.
• Ensure that services offered are within contractual obligation and managing the exceptions thereof
• Provide support to staff members on relevant customer equipment and procedures.
• Ensure that quotes are accurately prepared and presented to the Customer
• Ensure that the billing documentation is screened and submitted timeously to relevant Customers. Dealing with billing queries.
• Ensure optimum and cost-effective services are provided in line with customer expectation while maintaining a high level of customer satisfaction
• Facilitate a good working relationship with the Customer, ensuring that all their requirements are met, without placing the Company in jeopardy

Core Functional Skills & Capabilities

• ICT Knowledge
• Time management
• Relationship Building
• Contract Management
• Business Negotiation

Core Behavioural Competencies

• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Relating and Networking
• Writing and Reporting

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in Capacity Planning within the IT industry

OR

• 5 years’ experience in Capacity Planning within the IT industry

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Job Description

• Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports. 

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes 
• Monitor and control the network to ensure its day to day stability 
•  Manage problems and assist with support functions 
•  Contribute to the research and assessment of new technologies as well as customer needs 
• Monitor service levels and contribute to the development of standards and specifications 
• Test systems and keep records of technical details on network design, implementation plans and capital projects 
• Support users and support staff 
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete) 
• Provide network administration and support 
•  Integrate systems 

Core Functional Skills & Knowledge

• ITIL Principles
• In-Depth Knowledge Of Networks & Communication Systems and Technology
• Good Understanding of Processes and Procedures
• Work Instructions

Core Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Qualification preferred or advantage

Experience

• 2 years relevant experience; experience in CISCO 

Certifications

• CCNA
• CISCO

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Job Description

• Installation and support of core infrastructure components i.e., servers and storage (SAN) and Azure Cloud. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.

• Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.
• Maintain Call Management systems
• Maintain Computer Room diagrams
• Perform corrective actions or trends (CAR’s, RCA’s, OSA’s)
• Implement Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
• Liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
• Ensure client satisfaction KPI’s and customer expectations are met

Core Functional Skills & Knowledge

• Cloud Computing
• Hardware Troubleshooting
• Infrastructure Deployment
• Microsoft Azure

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Analysing
• Coping with pressures & setbacks
• Following instructions & procedures
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in IT Infrastructure support

Or

• 5 years’ experience in IT Infrastructure support

Certifications

• HPE Server Hardware certified
• MCSE (Server 2016)
• Linux certification
• Azure Certification