Latest Vacancies at BET Software

Job Description 

The Star Factory has an exciting opportunity for a Talent Development Manager to be based in Durban, KZN. The successful Team Member will be responsible for the Management of training and development for Bet Software, creating a training culture for the company, and mobilizing all the training resources of The Star factory to achieve these goals.

Advantageous:

• Relevant Degree.
• SDF- registered.
• Computer literate.
• Valid driver’s license

Responsibilities:

• Create the annual training plan for the company
• Continuous skills gap analysis at all job levels
• Manage the Star Labs hub (Graduate Programme), and in consultation, create new training programmes, assessing their effectiveness and reporting to the business
• Team Member development through ongoing consultation with the People team
• Co-ordinating the technical learning journey for each job description in the business
• Responsible for all leadership training and development
• Liaising with Star Factory in compliance reporting
• Create an effective learning environment at BET, incorporating online, remote, and face-to-face strategies.
• Reporting to management on regional training hours, areas of concern, and developments.
• Manage online learning platforms and reporting of outcomes to management.

Skills and competencies:

• Good communication and Interpersonal skills.
• Ability to take accountability and entail great problem-solving skills.
• Demonstrates exceptional attention to detail.
• Exceptional training management skills.
• Excellent administration skills
• Impressive planning, organizational and time management skills.
• Must be innovative, proactive and a strategic thinker.
• Excellent people management and relationship management skills.
• Must be results-driven.
• Exceptional presentation and reporting skills.

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We Want You:

Are you ready to embark on an exciting journey in the realm of legal and compliance? If you're passionate about ensuring that businesses meet their legislative, statutory, and governance obligations, then we have an incredible opportunity for you. BET Software is on the lookout for a Legal and Compliance Clerk to join our dynamic team and work closely with our Legal and Compliance Officer. In this role, you'll play a vital part in maintaining the legal integrity of our company by assisting in the review of internal documents, contracts, and agreements, helping to ensure that we uphold the highest standards of legal and regulatory compliance. If you're up for the challenge and eager to make your mark in the legal world, don't hesitate – apply now!

You Bring:

• Diploma/Degree (Advantageous).
• 1-2 years experience in a Legal and Compliance role.
• Experience with Microsoft Office.
• Legal knowledge and a general understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto. (Preferred)
• Gambling board experience (Advantageous).

What You’ll Do:

• Conduct research when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
• Confidently respond to queries from internal parties.
• Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
• Assist with the design and development of compliance monitoring plans.
• Track and assist with remedial actions following any compliance findings or breaches.
• Escalate any significant compliance issues to Management.
• Ensure technical correctness of policy documents drafted through regular research and training.
• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.
• Maintenance and updating of document registers on SharePoint which is key to keeping document registers organised and valuable to the organisation.
• Issuing of ticket numbers on new legal document request.
• Communicating with regulatory stakeholders on queries and licensing related request and follow through (process).
• Following the ON process with Facilitating quotation request and engaging with business on payments.
• Coordinating Policy reviews therefore ensuring that policies are up-to-date, compliant with laws and regulations, and effectively implemented.
• Report monthly on status of the contracts and attend to renewals and terminations thereof.
• Handle company licensing function and ensure that all licenses are up to date, and that renewals are submitted timeously.

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We Want You:

We're seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software. If you're passionate about providing top-notch Level 2 technical support to our internal users within the Hollywood Group, then this opportunity was tailor-made for you. With a focus on excellence, you'll be the go-to expert for all things IT, ensuring seamless support through our ITSM ticketing system. From remote desktop assistance to handling a wide range of Windows applications, including VoIP, Surveillance, and tackling network faults, as well as network issues, and user administration, your skills will be at the heart of our IT Helpdesk Department. If you're up for an exhilarating challenge and ready to make a difference – this role is calling your name. Will you answer it?

You Bring:

• Diploma or Degree in Information Technology.
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) (advantageous).
• Microsoft Systems Engineer (MCSE) (advantageous).
• ITIL Foundation certification (advantageous).
• Experience with service level agreements and ticket management.
• Experience in networking and telecommunications.
• Experience in Microsoft suite applications.

What You’ll Do:

Technical support

• Provide technical support for IT Helpdesk services as instructured by the business/Global Support Leadership.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any and all escalations relating to IT infrastructure.
• Ability to administer user accounts on Active Directory.
• Monitoring connectivity alerts and backup alerts.
• Interface when necessary with stakeholders or third party vendors to obtain any assistance required.
• Provide day-to-day technical support for all Hollywood Group/Betsoftware services and third-party products.
• Administer, install, configure and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN and Hardware related faults.
• Provide assistance with antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware related faults.
• Provide basic end user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.

Administration

• Management of customer relations to provide service excellence.
• Drafting relevant SOP’s that will improve business operations and increase team efficiency.
• Troubleshoot and respond to multichannel tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.

Customer Centricity

• Feedback to customer on status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Key skills/attributes/position-specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• After hours availability for critical support when required.

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We Want You:

• Are you ready to take your skills in web development to the next level? At BET Software, we're on the hunt for a talented Website Developer 1 to join our Website Development Team. This is your chance to be part of a dynamic group that collaborates closely with our Marketing and Software Development Teams to create outstanding website and content solutions on a global scale. Our commitment to providing reliable, stable, scalable, and secure high-volume transaction systems is at the heart of what we do. If you're passionate about delivering applications with data integrity, controlling processes, and ensuring efficiency, we want to hear from you. Are you the one we're looking for to drive our web development to new heights? Join us in shaping the future of technology!

You Bring:

• At least 1 year working in a development environment or 3 years in a digital marketing environment.
• IT Diploma/Degree: Computer Engineering, Software Programming or related.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Experience with responsive and adaptive design.
• Experience with digital marketing and software tools: - WordPress, Joomla, PHP, HTML, WIX (essential).
• Experience with Wordpress Plugin development.
• Working knowledge of technologies: - JavaScript, CSS, Bootstrap, Python, C++, WebAPI’s.
• Understanding of the SDLC and key website design principles, SEO Principles & SEO optimisation.
• Proven exposure delivering responsive designs and be able to work with UI/UX to optimise layouts for mobile.
• Strong MS and Google Analytic skills.
• Experience using debugging tools.

What You’ll Do:

Technical Outputs:

• Ensure the solution is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages where appropriate.
• Design, implementation and management of websites. Establish and guide website architecture so that websites are attractive and user friendly.
• Translation of UI/UX design frameworks to actual code in order to define how the application looks and works.
• Work with stake holders to establish the needs, content and strategy for website development.
• Understanding of aesthetics (element arrangements e.g. colour, font).
• Designing of and implementation of new features and functionality.
• Writing website code with development languages, building reusable code for future use.
• Maintaining the balance between functional and aesthetic design.
• Producing, maintaining and modification of websites and User Interfaces.
• Incorporating graphics, audio, visual into website based on the project, stakeholder needs and brand perspective.
• Creating tools that enhance the user’s website experience, completing analysis on experience from the user.
• Ensuring websites created and modified are accessible and user friendly across platforms, working together with mobile and Android teams when necessary.
• Routine tests to ensure websites are user friendly (ensuring speed, effectiveness, scalability and quality is always met).
• Maintenance and repair for any website issues or bugs that may arise.
• Conduct audits on websites to ensure that all functionality is working as per the initial design.
• Ensuring the continuous collaboration with Marketing Team to ensure brand consistency is always met.
• Maintaining efficiencies between graphic design and technical implementation.
• Stay abreast of new developments in software, trends, and best practices.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• The ability to work under pressure and manage projects.
• Managing the website back-end including database and server integration.
• Conducting website performance tests.
• Trouble shooting content issues and plugins.
• Maintain well-documented, reusable, and transferable code.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

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We Want You:
Can you take the helm of our Software Business Intelligence Delivery Teams and steer them towards strategic success? Step into the role of BI & Data Manager at BET Software. Collaborate closely with leads to masterfully manage software development projects, influencing product development and spearheading change initiatives. Pioneer BI and Data standards, processes, and best practices, ensuring the delivery of scalable, high-quality software. Drive innovation by introducing cutting-edge technologies and processes, showcasing your leadership prowess across business verticals. Seize the opportunity to oversee the development, organisation, and security of data systems, ensuring effective and timely data management. Ready to lead the way in data excellence? Apply now and become a key player in our dynamic team!

You Bring:

• At least 3-5 years’ experience managing software development Teams and B.I Teams.
• At least 3 -5 years’ experience working in a high transactional environment.
• At least 8 years of experience using SQL (T-SQL, Spark, SQL Reporting Services, etc).
• At least 6 years in a technical role within the IT software development industry.
• Prior experience ensuring timely project delivery.
• Provide technical and architectural guidance to the development team.
• Experience in the creation of ETL pipelines.
• Experience in Python or any other object-orientated language (C#, Java, Scala, etc.)
• Ensure development standards and processes are maintained.
• Ability to work under pressure and in a fast-paced growing environment.
• Strong planning and organisational skills.
• Reporting skills at the Senior Management level.
• Prior stakeholder and team lead management.

What You’ll Do:

Strategy, objectives, and execution

• Create, agree and execute software road maps and operational strategies for projects coming into the business in collaboration with respective team members through proper documentation, communication, and execution.
• Build effective customer-centric relationships through measurements of performance and usage and engagement and involvement with customers by creating clear visibility through strategies and roadmaps.
• Sets and achieves efficient delivery objectives of their teams by ensuring individual and team strategy with clear and measurable objectives that align with organisational goals.
• Hold team accountable through road maps and individual performance contracts through consistent communication of delivery milestones.
• Development of longer-term strategic thinking incorporating demand forecasting for a product or future projects.
• Utilisation of data metrics in order to make data-driven decisions. Identify patterns, relationships, and problems in data and statistical sets.

Knowledge management

• Identifies and responds to situation/organisational/market requirements by creating a culture of innovation and opportunity identification by the team.
• Ability to clearly communicate data analysis findings to company executives and make recommendations.
• Facilitates Change Management due to changing situational requirements e.g., restructuring changes or adoption of new technologies.
• Supports and aligns standards across BET by allocating agreed commitments to strategy/ roadmap communication and implementation.
• Evaluate the performance of data systems and seek ways to enhance them.
• Implement procedures related to the secure and efficient handling and sharing of data.
• Ensure compliance with all company standards and laws. Create, revise, and enforce data management policies.
• Maintains product(s) knowledge as well as general product knowledge by being able to represent your product strategy in detail.
• Ensure the established procedures and processes are accurately documented, communicated, implemented, and agreed with product and/or project teams.
• Acts as escalation point for issues and ensures effective communication and resolution activities are in place.

Stakeholder management

• Effectively liaise and communicate with both internal and external key stakeholders at senior level to manage day to day issues, escalations, and expectations.
• Ensure all operational communication with customers/partners are documented and effectively circulated to stakeholders making use of collaborative tools.
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.
• Engage with the wider business and if needed hold strategic knowledge sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.

Behavioral outputs:

Talent Management

• Ensure that the team members are equipped with the requisite skills for both current and future projects facilitating a career and training development plan for each team member.
• Provide and facilitate mentoring and coaching by driving knowledge sharing.
• Creates a culture that is aligned to the platform ‘’Be a good citizen’’ mantra, where respect, openness, and integrity are the foundation for a culture that cultivates, creates, and executes our vision.
• Succession planning and key man reliance – ensuring the right people are in the right roles and being developed accordingly, ensuring business continuity through minimising key man reliance.
• Talent acquisition, ensuring that we are committed to hiring the best quality people for optimal achievement of results.
• Ensure business continuity through minimising key man reliance.

Adaptably resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to tasks, plans, and procedures in order to align with the strategic direction of the organisation and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision-making quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Develops talent

• Collaboratively works with the leads to set performance goals and measures.
• Ensures performance measures are clear, measurable, and achievable.
• Ensures consistency of expectations across teams.
• Gives regular structured feedback to teams and seconded members.
• Ensure that the team members are equipped with the requisite skill sets required for both current and future projects by developing a training and career development plan.
• Maintain a current and future skill matrix.
• Have training and development plans in place and ensure execution of the plan.
• Encourage and build a culture of innovation and collaboration.
• Create a culture for teams that are aligned to the platforms and BET values.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risks, supports change, and encourages innovation.
• Searches for opportunities to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living our spirit:

• Actively drives a culture that encourages innovation and drives BI leaders to embrace change and become change agents.
  Drives a culture of open communication and collaboration not only within the BI team but across the business.
• Drives a service-driven culture whereby serving other Team Members and other teams
• becomes second nature within the BI Team.
• Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.

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We Want You:

Elevate your career as a Software Delivery Lead - Global Support at BET Software in Durban! We're on the lookout for a strategic leader to steer a cross-functional team in the delivery of complex product and system development projects spanning diverse technologies. Your role is pivotal – from meticulous planning, coordination, and leadership throughout the entire delivery lifecycle, to drafting timelines, delegating work, and collaborating seamlessly with Project Managers, Business Analysts, Architects, and Developers. You will liaise with key stakeholders to ensure on-time product launches while upholding compliance and quality standards. As a beacon of leadership, you'll not only ensure project success but also foster the career growth of each team member through dedicated mentoring and coaching. In our 24-hour operation, your commitment to live support availability will be a cornerstone of our success. Ready to lead the charge? Apply now and become a driving force in our dynamic global team!

You Bring:

• At least 3-5 years in a technical role within the IT industry.
• At least 3-5 years’ experience managing/leading software development cross functional teams.
• Experience facilitating timely product/project delivery.
• Detailed knowledge of the SLDC and management of software projects.
• Driven to achieve results despite obstacles.
• Good written and verbal communication skills.
• Strong attention to detail.

What You’ll Do:

SDLC management

• Responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required.
• Aligning development roadmap with business, clients (internal and external) and technology through collaboration with multiple team members.
• Managing issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support/post deployment process.
• Prioritisation and planning of backlogs/demand pipelines and product roadmaps.
• Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
• Maintains technical understanding and in-depth product as well as general group product and system knowledge.

Strategic mindset

• Aligns objectives and activities to the broader strategic needs of the team and organisation.
• Customer orientation - Responsible for creating and proper grating a customer-oriented attitude within the team whilst identifying and understanding the needs of all customers and managing their expectation.
• Facilitates an understanding of competitor analysis and market research to identify areas of opportunity and risk associated to the product.
• Aligns with other product teams as required to achieve objectives.
• Consistent, clear, and regular communication with key internal and external stakeholders.
• Integrates the team and department processes and procedures effectively with companywide process and procedures.

Team management

• Leads direct and indirect reports for the successful management of the allocated product (i.e., seconded team members).
• Ensures that the cross functional team is aligned with the company’s strategy and working towards achieving the strategy.
• Ensures the team is appropriately resourced and members are equipped with the requisite skill required for both current and future projects.
• Support and/or develop a training and career development plan for each team member.
• Collaboratively works with team members to set performance goals and measures.
• Conducts regular performance discussions with the team to facilitate a culture of growth.
• Facilitates mentoring and coaching as required.
• Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.
• Maintain a current and future skill matrix for the team.
• Create a culture for teams that are aligned to the platforms and BET values.

Living our spirit:

The job obligations of a Software Delivery Leader – Global Support, go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

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We Want You:

Embark on an extraordinary journey as our new IT Project Coordinator, situated in the vibrant heart of the Western Cape. If you possess a fervour for meticulous planning, impeccable organisation, and adept documentation of technical projects, then we are searching for you. As the linchpin of our project management team, we invite individuals with a proven track record of hands-on experience in project coordination within intricate, virtualised hybrid environments. Picture yourself thriving in an environment where live, mission-critical systems operate around the clock, 365 days a year. Ready to take on this exhilarating challenge and make an impact? Join us on this dynamic expedition.​​​​​​​

You Bring:

• Degree or diploma, or working towards one, in the field.
• 1+ years of IT project Coordinator related experience.
• Experience in the Project development life cycle.
• Knowledge of project management methodologies.
• Strong verbal, written, presentation and customer service skills.
• Excellent interpersonal skills.
• Microsoft IT Certifications (advantageous)
• Microsoft Excel Qualification (advantageous).
• MS Project Certification (advantageous).
• Scrum master certification / CAPM (advantageous).

What You’ll Do:

• Keep projects up to date on the Project Management tool.
• Organize and take minutes at meetings.
• Organize, prepare, reports to discuss project goals and progress.
• Report and escalate to management as needed.
• Build relationships with the client and all stakeholders.
• Create and maintain comprehensive project documentation.
• Develop spreadsheets, diagrams, and process maps to document needs.
• To create, maintain and update project and resource plans.
• Assist the Project Manager with updates to the project schedules.
• Maintain an accessible central repository for risk logs, change control and lessons learnt.
• Collaborating with the team to report on project health by monitoring financial information, comparing actual progress against baseline forecasts.
• Perform other IT project related duties as assigned and identified.
• Administration of invoicing.
• Assist with Project Management office meetings and reporting.
• Act on occasion as an Assistant Project Manager on projects, taking responsibility for predefined tasks.

Living the Spirit:

As IT Project Coordinator, you are encouraged to live the spirit of the BET values, recognising that your role is pivotal in the successful execution of technical projects in our dynamic environment. The below outlines how you can live the spirit in your role as IT Project Coordinator:

• In this ever-evolving IT landscape, we eagerly raise our hands to take charge of the complexities that come our way. We exhibit our commitment by planning, organising, and managing technical projects with precision and dedication.
• We thrive on the excitement of navigating through the IT project development life cycle. Each day brings unique challenges, and we approach them with a sense of adventure, constantly seeking innovative solutions to ensure project success.
• We understand that the foundation of our success lies in collaboration. We actively build relationships with our clients, stakeholders, and team members, forging a unified force that turns project goals into reality. We believe that the dream truly works when we work together.
• Embracing our individuality and authenticity, we bring diverse perspectives to the table. By staying true to ourselves, we foster creativity and inclusivity in our project management methodologies. We are strong communicators, both verbally and in writing, and our exceptional interpersonal skills shine as we provide outstanding customer service.